搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Crashing after Windows 10 version 2004 update

  • 9 回覆
  • 1 有這個問題
  • 7 次檢視
  • 最近回覆由 FredMcD

more options

After latest Windows 10 update (2004 or I don't know firefox is telling me I have Windows_NT 10.0 19041 so who knows) about month ago and after that Firefox keeps randomly crashing into desktop. It happens about 6-7 times in a hour! 95% of the time even crash report doesn't show up so I can't send my crash report to firefox. I have updated Firefox, downgraded it, disabled all add-ons I have tried that "media.wmf.vp9.enabled" trick and it doesn't work

What to do? I like firefox and I dont want to use Edge or Chrome. Is reinstalling Windows my only option?

Please help

After latest Windows 10 update (2004 or I don't know firefox is telling me I have Windows_NT 10.0 19041 so who knows) about month ago and after that Firefox keeps randomly crashing into desktop. It happens about 6-7 times in a hour! 95% of the time even crash report doesn't show up so I can't send my crash report to firefox. I have updated Firefox, downgraded it, disabled all add-ons I have tried that "media.wmf.vp9.enabled" trick and it doesn't work What to do? I like firefox and I dont want to use Edge or Chrome. Is reinstalling Windows my only option? Please help

被選擇的解決方法

A report that will not submit is because the type of report is unneeded. Don't worry about it.


Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.

從原來的回覆中察看解決方案 👍 1

所有回覆 (9)

more options

What were you doing at the time? surfing, watching a clip, reading something . . . .


Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

Well I mostly watch youtube so at first I thought it has something to do with media plugins but no. It crashes in the middle of reading something, random web surfing. I have 1 tab open - crashes, 2 tabs open - crashes and so on, doens't matter

I THINK I have tried it and it didnt work, but I'm gonna try it again. Maybe it works now...

more options

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

Okei, I have done some testing now

Upgrading your graphics driver - didn't work Turning off hardware acceleration - didn't work Disabling WebGL - didn't work Safe mode - yes, no crashes :D Turning off all extensions and then running Firefox normally - after 1h of use just 1 crash

So I guess it has something to do with extensions and safe mode is the only safe option. Damn... Watching youtube without ad blocker is a pain

more options

mail741 said

Safe mode - yes, no crashes :D Turning off all extensions and then running Firefox normally - after 1h of use just 1 crash

Please post that crash report number.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

After ca 10 minutes of browsing without extensions it crashed again but like I said 95% of the time even crash report doesn't show up so I can't send my crash report to firefox. And if I go to about:crashes there is nothing new

In about:crashes is only one unsubmitted crash without bd- infront but I can't send it. If I press SUBMIT it fails. Date it crashed is 13.10.19, 21:55 so I guess it has nothing to do with my issue too

more options

選擇的解決方法

A report that will not submit is because the type of report is unneeded. Don't worry about it.


Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.

more options

Omg creating new profile fixed everything. Extensions work, no crashes

BIG BIG THANKS :)

more options

Glad to help. Safe Surfing.