搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Firefox crash continuously in recovery mode too

  • 3 回覆
  • 1 有這個問題
  • 15 次檢視
  • 最近回覆由 cor-el

more options

Good morning, this morning after the changement of the Initial password protection in security menu, Firefox crashes immediatly, in recovery mode too.. Here Crash ID.. Please help me to solve as soon as possible this problem. Thanks

Identificativo crash: bp-1113a858-4989-4c00-9dfd-b462f0201019

被選擇的解決方法

This could be a problem with the certificate storage.

Try to rename the cert9.db file (cert9OLD.db) and remove the previously used cert8.db file in the Firefox profile folder with Firefox closed to remove intermediate certificates and exceptions that Firefox has cached.

If this has helped to solve the problem then you can remove the renamed cert9OLD.db file. Otherwise you can undo the rename and restore cert9.db.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

從原來的回覆中察看解決方案 👍 0

所有回覆 (3)

more options

Product Firefox Release Channel release Version 81.0.2 Build ID 20201012085804 (2020-10-12) Buildhub data OS Windows 10 OS Version 10.0.19041

bp-1113a858-4989-4c00-9dfd-b462f0201019 Signature: alloc::collections::btree::map::BTreeMap<T>::insert<T>

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

KERNELBASE.dll = Microsoft

more options
more options

選擇的解決方法

This could be a problem with the certificate storage.

Try to rename the cert9.db file (cert9OLD.db) and remove the previously used cert8.db file in the Firefox profile folder with Firefox closed to remove intermediate certificates and exceptions that Firefox has cached.

If this has helped to solve the problem then you can remove the renamed cert9OLD.db file. Otherwise you can undo the rename and restore cert9.db.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.