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Blue screen crashes when playing music or voice messages (Вылетает синий экран при воспроизведении музыки или голосовых сообщений.)

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Такое происходит только при работе в вашем браузере. Ошибка whea uncorrectable error

由 cor-el 於 修改

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Hi there!

Please could you write out your question in English? It makes it much easier for us as we can instantly see the issue

有幫助嗎?

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One month ago i bought a new laptop - legion y540. My first browser there was firefox, but sometimes, when i'm working there, bluescreen happend. It always come when i'm listening a music or voice messages. In another browsers or game I don't have this trouble. But i realy don't want to use another browser on an ongoing basis. How can i fix it? Only trying to use an older version of firefox?

有幫助嗎?

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Please see if a crash report was generated.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

有幫助嗎?

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no, there is no crashes shown

有幫助嗎?

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Does it mention a specific DLL or module on the blue screen ?

You can also check Windows Event log for more detail.

有幫助嗎?

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cor-el said

Does it mention a specific DLL or module on the blue screen ? You can also check Windows Event log for more detail.

nothing expect WHEA_UNCORRECTABLE_ERROR

what exactly i should search in Windows Event log?

有幫助嗎?

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