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Firefox freezing/crashing with the last update of 28 August 2020 on Windows 10 pro

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ruth14
ruth14
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Hi there

I am reporting, just in case this may be of assistance to others.

Since the last update of Firefox on 28 August 2020 I have been experiencing freezing and a blank screen as well as problems accessing the browser after the crash. I also noticed in my logs shortly after the AMD will experience a crash as well. Is it possible that this update has caused an incompatibility with the latest AMD update?

This is my report for firefox, I have blanked out my computer details in the report.

Log Name: Application Source: Application Error Date: 29-August-2020 2:04:50 PM Event ID: 1000

Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: xxxxxxx Description: Faulting application name: firefox.exe, version: 80.0.0.7535, time stamp: 0x5f3c7a28 Faulting module name: libGLESv2.dll, version: 80.0.0.7535, time stamp: 0x5f3c7a29 Exception code: 0xc0000005 Fault offset: 0x000000000010a352 Faulting process ID: 0x20f8 Faulting application start time: 0x01d67db2b9cda681 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files\Mozilla Firefox\libGLESv2.dll Report ID: 39ab227e-126d-42f0-b365-56c94c513dbd Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> 

 <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Version>0</Version>
   <Level>2</Level>
   <Task>100</Task>
   <Opcode>0</Opcode>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2020-08-29T04:04:50.0144742Z" />
   <EventRecordID>22353</EventRecordID>
   <Correlation />
   <Execution ProcessID="0" ThreadID="0" />
   <Channel>Application</Channel>
   <Computer>xxxx</Computer>
   <Security />
 </System>
 <EventData>
   <Data>firefox.exe</Data>
   <Data>80.0.0.7535</Data>
   <Data>5f3c7a28</Data>
   <Data>libGLESv2.dll</Data>
   <Data>80.0.0.7535</Data>
   <Data>5f3c7a29</Data>
   <Data>c0000005</Data>
   <Data>000000000010a352</Data>
   <Data>20f8</Data>
   <Data>01d67db2b9cda681</Data>
   <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data>
   <Data>C:\Program Files\Mozilla Firefox\libGLESv2.dll</Data>
   <Data>39ab227e-126d-42f0-b365-56c94c513dbd</Data>
   <Data>
   </Data>
   <Data>
   </Data>
 </EventData>

</Event>

Thank you for your kind assistance.

Kind regards Ruth

Hi there I am reporting, just in case this may be of assistance to others. Since the last update of Firefox on 28 August 2020 I have been experiencing freezing and a blank screen as well as problems accessing the browser after the crash. I also noticed in my logs shortly after the AMD will experience a crash as well. Is it possible that this update has caused an incompatibility with the latest AMD update? This is my report for firefox, I have blanked out my computer details in the report. Log Name: Application Source: Application Error Date: 29-August-2020 2:04:50 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: xxxxxxx Description: Faulting application name: firefox.exe, version: 80.0.0.7535, time stamp: 0x5f3c7a28 Faulting module name: libGLESv2.dll, version: 80.0.0.7535, time stamp: 0x5f3c7a29 Exception code: 0xc0000005 Fault offset: 0x000000000010a352 Faulting process ID: 0x20f8 Faulting application start time: 0x01d67db2b9cda681 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files\Mozilla Firefox\libGLESv2.dll Report ID: 39ab227e-126d-42f0-b365-56c94c513dbd Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2020-08-29T04:04:50.0144742Z" /> <EventRecordID>22353</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>xxxx</Computer> <Security /> </System> <EventData> <Data>firefox.exe</Data> <Data>80.0.0.7535</Data> <Data>5f3c7a28</Data> <Data>libGLESv2.dll</Data> <Data>80.0.0.7535</Data> <Data>5f3c7a29</Data> <Data>c0000005</Data> <Data>000000000010a352</Data> <Data>20f8</Data> <Data>01d67db2b9cda681</Data> <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data> <Data>C:\Program Files\Mozilla Firefox\libGLESv2.dll</Data> <Data>39ab227e-126d-42f0-b365-56c94c513dbd</Data> <Data> </Data> <Data> </Data> </EventData> </Event> Thank you for your kind assistance. Kind regards Ruth