搜尋 Mozilla 技術支援網站

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Password reset question

  • 3 回覆
  • 1 有這個問題
  • 5 次檢視
  • 最近回覆由 cor-el

more options

Is it true that resetting password will result In losing history and bookmarks?

Ive used for years on laptop which just died. Trying to install on iPad and it doesn’t like my password. The reset page says I might lose hx, bookmarks as well as saved passwords. Noooooo!!  If this is really going to happen, is there any way to work around it?  

Thx

所有回覆 (3)

more options

This is not about losing data on your computer, but about losing (invalidating) data stored on the Sync server.
Firefox encrypt your personal data locally with a key that is derived from the password of Firefox Account before uploading this data to the Sync server.
Only this password can be used to decrypt this data, so any change to this password like a password reset does will make it impossible to decrypt it.

有幫助嗎?

more options

I’m sorry I don’t quite understand the reply. I’m not a techie so am obviously missing some concept in here. could you try again?

I read the response as implying that when I log into Firefox on the computer using the new password , the Sync server won’t Decrypt the data so I would lose the history etc.

有幫助嗎?

more options

So if you have forgotten the password for the Sync account and you need to reset this password to gain access then you will lose the data stored on the Sync server as only the old password can decrypt it.

Note that Sync isn't meant to be used as a backup and best is to backup your personal data locally.

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先 登入您的帳號 來回覆文章。請 開始一個新問題