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Firefox crashes directly when started. SafeMode no change

  • 4 回覆
  • 1 有這個問題
  • 13 次檢視
  • 最近回覆由 Gunther PNL

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Firefox keeps crashing on startup on Windows 2012R2 - Server. Already uninstalled and removed the directories then reinstalled latest version. No change:


 Problemereignisname:	APPCRASH
 Anwendungsname:	firefox.exe
 Anwendungszeitstempel:	5eb403e6
 Fehlermodulname:	StackHash_76e0
 Fehlermodulzeitstempel:	00000000
 Ausnahmecode:	c0000005
 Ausnahmeoffset:	PCH_85_FROM_exploitblocker+0x0000000000028D64
 Betriebsystemversion:	6.3.9600.
 Gebietsschema-ID:	1031
 Zusatzinformation 1:	76e0
 Zusatzinformation 2:	76e01b5ae902244ef9386752a294668d
 Zusatzinformation 3:	18b7
 Zusatzinformation 4:	18b76c90cd64037b7240549b9164ae2f

there are no new records in the "Crash Reports" - Folder appearing ...

Any Ideas on where i could check to get this fixed ?


Sorry. No success with that.

Problem got "solved", when i completely removed old instance and then installed the 32Bit (!!!) Version just to look , what that would change ...

從原來的回覆中察看解決方案 👍 0

All Replies (4)

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Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder.

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux;

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.

Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer.

If there is a problem, start your Computer in safe mode and try again. This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia


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Sorry. No success with that.

Problem got "solved", when i completely removed old instance and then installed the 32Bit (!!!) Version just to look , what that would change ...


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That was very good work. Well Done.


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Today we had the same issue, running same Firefox version at different Windows Server 2012 R2 RDS. Same users couldn't start Firefox at all. We figured out that every effected user needs to start Firefox in Windows 8 compability mode, thererfore no reinstall neccessary :-D



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