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Firefox crashes

  • 11 回覆
  • 1 有這個問題
  • 4 次檢視
  • 最近回覆由 FredMcD

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Hello!

Firefox crashes mostly when opening a new tab but also sometimes randomly when nothing special is happening. It never did it in safe mode so far. I use the default theme so no problem on this side. I tried while my extensions where disabled, it still happened (but way less often and after a while). I then tried with the hardware acceleration disabled and it also still happened (but same after a while and less).

Any ideas?

Thanks!

All Replies (11)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Helpful?

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bp-0af9fa3f-60e4-4652-8e53-92c6c0200515

bp-ac9ab4f0-75aa-4338-9f20-ef9d00200515

bp-d08093cc-edc7-4f17-a0ec-950fa0200515

bp-801b2c4c-73c8-43d8-9aaa-0eecb0200515

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Mon, 11 May 2020 10:54:02 GMT
bp-0af9fa3f-60e4-4652-8e53-92c6c0200515
Tue, 12 May 2020 12:28:07 GMT
bp-ac9ab4f0-75aa-4338-9f20-ef9d00200515
Fri, 15 May 2020 06:46:22 GMT
bp-d08093cc-edc7-4f17-a0ec-950fa0200515

Signature: onepin-opensc-pkcs11.dll | SECMOD_UpdateSlotList

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

onepin-opensc-pkcs11.dll = OpenSC Project

aswamsi.dll = Avast

This is for Sumo's Related Bugs 1560486 UNCONFIRMED --- firefox closes suddenly without crash (Estonian e-Residency: onepin-opensc-pkcs11.dll)
+++++++++++++++++++++++++++++++++++++++++
Fri, 15 May 2020 17:04:38 GMT
bp-801b2c4c-73c8-43d8-9aaa-0eecb0200515 Signature: RtlEnterCriticalSection | SECMOD_DestroyModule

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

Helpful?

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Update Avast. If the problem continues, disable it.

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Thanks! I did it, it seemed to work and then it crashed again after a while. The situation seems to be better, it seems it does not crash as often but still happening. Also 99% of those crashes do not generate a crash report... It just freezes and stops quickly.

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Oh and the Avast extension is disabled.

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uespszib said

Oh and the Avast extension is disabled.

FredMcD said

Update Avast. If the problem continues, disable it.

I ment the program itself.

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Hello!

So I tried with Avast disabled. Still happened... Can it be link with the memory or something like this?

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If you have this on your system, disable it.

OpenSC is a set of software tools and libraries to work with smart cards

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Do you mean if I have OpenSC I should disable it? I do not have this software. By the way yesterday evening after it crashed again I had a system message saying :

"Firefox.exe - Application Error

The instruction at 0x00007FFDA818D5AC referenced memory at 0xFFFFFFFFFFFFFFF... The memory could not be read.

Clik OK to terminate the program"

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
+++++++++++++++++++++++++++++++++++++++++
Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

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