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I can't sign in to firefox for some reason,

  • 15 回覆
  • 1 有這個問題
  • 26 次檢視
  • 最近回覆由 rafi_156

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Already tried resetting, restarting with addon disabled, refreshing and updating

The login page just keep loading and loading

Been happening for the last 2 weeks or so

Pls help/tip

All Replies (15)

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Except for the Master Password, you don't need to log into Firefox.

Are you talking about a website? Or maybe sync?

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FredMcD said

Except for the Master Password, you don't need to log into Firefox. Are you talking about a website? Or maybe sync?

Sync, the loading screen for signing in just keep loading . . . for eternity

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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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FredMcD said

Many site issues can be caused by corrupt cookies or cache. Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website. If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. How to disable Hardware Acceleration {web link}

Already did all of that, plus uninstalling and everything, same issue

Hpw do you remove EVERYTHING when you uninstalling firefox, cuz everytime i did that it keep reinstalling my previous bookmarks even though i already save them and i pick the option of default setting and refresh

Thats the only thing i can think of and haven't tried yet

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You posted with a mobile user agent.

Is this only happening on desktop or on mobile as well or does it work on mobile ?

Can you login to the Firefox account via this web page?

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cor-el said

You posted with a mobile user agent. Is this only happening on desktop or on mobile as well or does it work on mobile ? Can you login to the Firefox account via this web page?

Desktop, mobile is what i use to communicate here,

I can sign in yesterday before, but only in and for firefox help only, not sync. However, after uninstalling firefox, i have the same issue as well

Can't signin using the link, same issue as originally posted , eternal loading screen

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rafi_156 said

Hpw do you remove EVERYTHING when you uninstalling firefox

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.
+++++++++++++++++++++++++++++++++++++++++
Use these links to create a new profile.
Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.

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FredMcD said

rafi_156 said

Hpw do you remove EVERYTHING when you uninstalling firefox

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.
+++++++++++++++++++++++++++++++++++++++++
Use these links to create a new profile.
Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.

Open about:profile, create a new profile, launched said profile in new browser, sign in, same issue

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I outright delete my profile and reinstall Firefox, and I still have the same bloody issue

Btw, when i tried to disconnect from my firefox account (firefox mobile) to get rid of the synced device in hiatpry and hoping against hope it would help, and reconnect back, synced devices reappear back plus adding an additional connection with my device history.

Do you think its connected with my problem or its a seperate issue?

由 rafi_156 於 修改

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No way to tell. Is the problem settled?

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FredMcD said

No way to tell. Is the problem settled?

No

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You cel has the no problem profile, yes?

I suggest you delete the current sync account. Then using the cel, create a new account.

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FredMcD said

You cel has the no problem profile, yes? I suggest you delete the current sync account. Then using the cel, create a new account.

By cell you mean mobile/smartphone, right?

It didn't actually solve my problem,

Also, I restart my laptop in safe mode with network,

And it STILL DIDN'T WORK

If any of you reading this have any idea, pls post it here, I think Im gonna take a step back from this before I did something expensive

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Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

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cor-el said

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

Already tried that before, didn't work

What is unfortunate though, is that when I tried to use WaterFox, I can login/sync just fine,

Is there anyway for me to check what's been damaging Firefox connection?

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