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firefox wont let me stream videos on youtube or netflix

  • 2 回覆
  • 1 有這個問題
  • 21 次檢視
  • 最近回覆由 Eve

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I just get this "an error has occurred" popup, which is confusing cause this all worked fine yesterday. My roommate says her video is working fine so it cant be the internet. I just want to watch youtube.

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Just to be clear ive turned off hardware acceleration already it doesnt work

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Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button Fx57Menu, click Help Fx57Help and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Mac: Hold the option key while starting Firefox.


When the Firefox Safe Mode window appears, select "Start in Safe Mode".

Fx68SafeMode

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.