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技術支援討論區

Firefox keeps dropping my Internet connection?

已張貼

I've had this problem since Windows 10 updates from November 2019? When I boot up first thing in the morning and open Firefox I am connected to the net with my ISP but Firefox just hangs and in the bottom left corner says Looking up whatever I've clicked on say Gmail? Nothing happens. If I leave it a while say 2 or 3 minutes I am connected to Gmail and can read my emails. When I click on the link to say Facebook it just hangs again? It may or may not connect. When I open Google Chrome or Microsoft edge I am immediately connected to websites with no problem. I have researched this problem, switched off Microsoft Firewall, and added Firefox to my list in Malwarebytes Premium. It seems to run okay for a few day6s and then the problem returns? Everything okay this morning, all good. Closed Firefox, went had some lunch and when I opened again it refused to connect me to the net, but Google chrome and Edge does? I'm at my wits end now. It's clearly not a internet connection problem else I wouldn't be able to use Chrome or edge? This seems to be something in Firefox that is cutting me off. As I say if I click on a website within a minute or two it will connect me but only that site. Has anyone any idea what might be causing this. All Windows 10 and Malwarebytes software up to date as is Firefox, google chrome and edge. Hope someone can help!

Thanks.

I've had this problem since Windows 10 updates from November 2019? When I boot up first thing in the morning and open Firefox I am connected to the net with my ISP but Firefox just hangs and in the bottom left corner says Looking up whatever I've clicked on say Gmail? Nothing happens. If I leave it a while say 2 or 3 minutes I am connected to Gmail and can read my emails. When I click on the link to say Facebook it just hangs again? It may or may not connect. When I open Google Chrome or Microsoft edge I am immediately connected to websites with no problem. I have researched this problem, switched off Microsoft Firewall, and added Firefox to my list in Malwarebytes Premium. It seems to run okay for a few day6s and then the problem returns? Everything okay this morning, all good. Closed Firefox, went had some lunch and when I opened again it refused to connect me to the net, but Google chrome and Edge does? I'm at my wits end now. It's clearly not a internet connection problem else I wouldn't be able to use Chrome or edge? This seems to be something in Firefox that is cutting me off. As I say if I click on a website within a minute or two it will connect me but only that site. Has anyone any idea what might be causing this. All Windows 10 and Malwarebytes software up to date as is Firefox, google chrome and edge. Hope someone can help! Thanks.

被選擇的解決方法

Forgot to add the only way I can solve the problem when it happens is to reboot the PC, but sometimes this doesn't solve it?

從原來的回覆中察看解決方案 0
引用

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 32.0 r0

應用程式

  • Firefox 73.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:73.0) Gecko/20100101 Firefox/73.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/73.0.1/WINNT/en-GB/

擴充套件

  • Adblock Plus - free ad blocker 3.8 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • AdBlocker for Gmail™ 0.1.8 (jid1-dswFGkUjb2SIHv@jetpack)
  • AdBlocker for YouTube™ 0.3.2 (jid1-q4sG8pYhq8KGHs@jetpack)
  • AdBlocker Ultimate 2.43 (adblockultimate@adblockultimate.net)
  • Amazon.co.uk 1.1 (amazon@search.mozilla.org)
  • Bing 1.1 (bing@search.mozilla.org)
  • Chambers (UK) 1.0 (chambers-en-GB@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • DuckDuckGo Privacy Essentials 2019.12.12 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Facebook Container 2.0.3 (@contain-facebook)
  • Gmail Ad Blocker 2.0 ({7b01e601-ecfd-4353-801e-74ecf1e41015})
  • Google 1.0 (google@search.mozilla.org)
  • Privacy Badger 2020.2.19 (jid1-MnnxcxisBPnSXQ@jetpack)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Video Downloader Pro 1.3.9 (@video_downloader_pro)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • iCloud Bookmarks 2.1.23 (firefoxdav@icloud.com) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: 0
  • adapterRAM2: 0
  • adapterSubsysID: 047e1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.18362.476
  • driverDate: 5-19-2016
  • driverDate2:
  • driverVendor:
  • driverVendor2:
  • driverVersion: 9.17.10.4459
  • driverVersion2:
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  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_1 ps_4_1)
  • webgl1Version: OpenGL ES 2.0.0 (ANGLE 2.1.0.5eaf76b0bfd1)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000077b1) EGL_VERSION: 1.4 (ANGLE 2.1.0.5eaf76b0bfd1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_1 ps_4_1)
  • webgl2Version: OpenGL ES 3.0.0 (ANGLE 2.1.0.5eaf76b0bfd1)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000077b1) EGL_VERSION: 1.4 (ANGLE 2.1.0.5eaf76b0bfd1) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否

選擇的解決方法

Forgot to add the only way I can solve the problem when it happens is to reboot the PC, but sometimes this doesn't solve it?

Forgot to add the only way I can solve the problem when it happens is to reboot the PC, but sometimes this doesn't solve it?
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FredMcD
  • Top 10 Contributor
4396 個解決方法 61653 個答案

有幫助的回覆

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ----------------- Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
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提出問題者

Hi Fred, Thanks for your assistance. A couple of points I'm not sure about. I haven't ried these yet as my internet connection hasn't dropped yet. 1) A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there? [Do I do this whilst still connected to the net?] otherwise will it work if I'm not connected? 2) Start your Computer in safe mode with network support. Then start Firefox. (is this when I've booted the PC before I know if I'm connected or not?)

Regards Gerry.

Hi Fred, Thanks for your assistance. A couple of points I'm not sure about. I haven't ried these yet as my internet connection hasn't dropped yet. 1) A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there? [Do I do this whilst still connected to the net?] otherwise will it work if I'm not connected? 2) Start your Computer in safe mode with network support. Then start Firefox. (is this when I've booted the PC before I know if I'm connected or not?) Regards Gerry.
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FredMcD
  • Top 10 Contributor
4396 個解決方法 61653 個答案

有幫助的回覆

Browsers don't turn the internet on or off. That is the computer's job.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.


Computer Safe Mode

In most computers, there are several types of Safe Mode. The primary ones used most are;

  • Safe Mode: Only programs that came with the computer are started. No other programs will be started unless the user starts them.
  • Safe Mode with Networking: Same as above but the network drivers (internet) will also be running.

This is a way to test if one of the other programs on the computer is causing the issue.

Browsers don't turn the internet on or off. That is the computer's job. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else. --------------- Computer Safe Mode In most computers, there are several types of Safe Mode. The primary ones used most are; *'''Safe Mode: ''' Only programs that came with the computer are started. No other programs will be started unless the user starts them. *'''Safe Mode with Networking: ''' Same as above but the network drivers (internet) will also be running. This is a way to test if one of the other programs on the computer is causing the issue.
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提出問題者

I will have to wait until the computer kicks me off the net and then I'll try these methods and get back to you.

Regards

I will have to wait until the computer kicks me off the net and then I'll try these methods and get back to you. Regards
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RobertJ
  • Top 10 Contributor
152 個解決方法 1549 個答案

I also have Malwarebytes Premium and had to turn it off completely after it's last update to 4.0.4. It was slowing down everything on my computer. There are some suggestions on the Malwarebytes Forum to disable the Web Protection to help with internet problems.

I also have Malwarebytes Premium and had to turn it off completely after it's last update to 4.0.4. It was slowing down ''everything'' on my computer. There are some suggestions on the Malwarebytes Forum to disable the Web Protection to help with internet problems.
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RobertJ
  • Top 10 Contributor
152 個解決方法 1549 個答案

BTW - I use the Malwarebytes Browser Guard extension https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

and all is well.

BTW - I use the Malwarebytes Browser Guard extension https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ and all is well.
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提出問題者

Thanks Guys,

I went out this afternoon and when I got back lost web connection. Tried starting Firefox in safe mode, and this didn't work. Shut PC down, switched on and at start used Ctrl and F8 nothing happened. Shut PC down again, tried F8 on it's own.. blank screen wouldn't boot up. Tried again and it booted up okay on it's own, and got the web back again on Firefox? I'm beginning to suspect there maybe more underlying problems. This all started last October after an update from Windows 10? After the update I was unable to get on the net at all! A reboot solved the problem, and after two other updates from Microsoft on Windows 10 Update V 1909 refused to download. Had to do a complete re-install of Windows 10 using their Windows Media creation tool 1909. This failed twice, looked into it and had to switch Malwarebytes off as there was a conflict of programs. I contacted Malwarebytes about this and their reply was oh yeah you'll need to unistall us before you do this re-install... something they have never in my knowledge I was told you would need to do? Anyhow, unistalled Malwarebytes and was able to install Windows 10 1909 and all other updates. Thought the problem had been solved but then started to drop web access like before with firefox. Just checked my Install history and it now seems that Windows security update KB4537759 for Adobe Flash player failed to install see attached picture. My PC ran perfect before that one update last year when things started to go wrong. Personally, I blame Microsoft for this. It seems they don't like you using other browsers, why else can you quite happily get online and using edge but no other browser? This has always been the case ,since October.

Thanks Guys, I went out this afternoon and when I got back lost web connection. Tried starting Firefox in safe mode, and this didn't work. Shut PC down, switched on and at start used Ctrl and F8 nothing happened. Shut PC down again, tried F8 on it's own.. blank screen wouldn't boot up. Tried again and it booted up okay on it's own, and got the web back again on Firefox? I'm beginning to suspect there maybe more underlying problems. This all started last October after an update from Windows 10? After the update I was unable to get on the net at all! A reboot solved the problem, and after two other updates from Microsoft on Windows 10 Update V 1909 refused to download. Had to do a complete re-install of Windows 10 using their Windows Media creation tool 1909. This failed twice, looked into it and had to switch Malwarebytes off as there was a conflict of programs. I contacted Malwarebytes about this and their reply was oh yeah you'll need to unistall us before you do this re-install... something they have never in my knowledge I was told you would need to do? Anyhow, unistalled Malwarebytes and was able to install Windows 10 1909 and all other updates. Thought the problem had been solved but then started to drop web access like before with firefox. Just checked my Install history and it now seems that Windows security update KB4537759 for Adobe Flash player failed to install see attached picture. My PC ran perfect before that one update last year when things started to go wrong. Personally, I blame Microsoft for this. It seems they don't like you using other browsers, why else can you quite happily get online and using edge but no other browser? This has always been the case ,since October.
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FredMcD
  • Top 10 Contributor
4396 個解決方法 61653 個答案

I don't know if this will help: https://www.youtube.com/watch?v=rFvkEhVdp14 Computer Freezing-Crashing After Windows 10 Update

I don't know if this will help: https://www.youtube.com/watch?v=rFvkEhVdp14 Computer Freezing-Crashing After Windows 10 Update
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引用
RobertJ
  • Top 10 Contributor
152 個解決方法 1549 個答案

I use a much better option:

Windows 10 build 1709 - support ended Apr 2019 and Sledgehammer - block Microsoft Viruses for Windows 10

I use a much better option: Windows 10 build 1709 - support ended Apr 2019 and Sledgehammer - block Microsoft Viruses for Windows 10
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提出問題者

The thought of the sledgehammer is most appealing. I don't think this looks like a Firefox problem, so I will close the support and thank everyone involved, it was much appreciated.

Regards

Gerry.

The thought of the sledgehammer is most appealing. I don't think this looks like a Firefox problem, so I will close the support and thank everyone involved, it was much appreciated. Regards Gerry.
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引用
cor-el
  • Top 10 Contributor
  • Moderator
17863 個解決方法 161642 個答案

What kind of internet connection do you use ?

Is that a direct cable connection using builtin network card or is there software involved (USB connection) or WiFi that could caused the connection to get closed/hang ?

What kind of internet connection do you use ? Is that a direct cable connection using builtin network card or is there software involved (USB connection) or WiFi that could caused the connection to get closed/hang ?
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引用
RobertJ
  • Top 10 Contributor
152 個解決方法 1549 個答案

There are some Basic Repair Actions in the Settings of

Malwarebytes AdwCleaner https://www.malwarebytes.com/adwcleaner/

which I run occasionally to quickly clean up my internet associated settings. Requires computer restart.

(Shown are the default settings. I run everything.)

It's also a recommended tool for malware removal. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware#w_how-do-i-get-rid-of-malware_2

There are some Basic Repair Actions in the Settings of Malwarebytes AdwCleaner https://www.malwarebytes.com/adwcleaner/ which I run occasionally to quickly clean up my internet associated settings. Requires computer restart. (Shown are the default settings. I run everything.) It's also a recommended tool for malware removal. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware#w_how-do-i-get-rid-of-malware_2
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提出問題者

The PC is directly connected to the Internet hub via a ethernet cable. RobertJ thanks I will try this.

The PC is directly connected to the Internet hub via a ethernet cable. RobertJ thanks I will try this.
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提出問題者

One thing I have noticed, when I open Firefox at the very bottom a bar appears about 3 or 4 seconds after it has opened. When this bar doesn't appear, I know I'm not connected to the web? I was just wondering why it takes 3 or 4 seconds after opening for this bar to appear?

Thanks,

Gerry.

One thing I have noticed, when I open Firefox at the very bottom a bar appears about 3 or 4 seconds after it has opened. When this bar doesn't appear, I know I'm not connected to the web? I was just wondering why it takes 3 or 4 seconds after opening for this bar to appear? Thanks, Gerry.
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RobertJ
  • Top 10 Contributor
152 個解決方法 1549 個答案

GerryGee6 said

One thing I have noticed, when I open Firefox at the very bottom a bar appears about 3 or 4 seconds after it has opened. When this bar doesn't appear, I know I'm not connected to the web? I was just wondering why it takes 3 or 4 seconds after opening for this bar to appear? Thanks, Gerry.

That could be telemetry. Do you have the options enabled for Firefox Data Collection & Use?

Another thought: Do you have Windows set to use a Metered Connection? Windows Settings -> Network & Internet -> Status page -> Change Connection Properties -> Metered Connection

There's a very lightweight bandwidth meter available from Codebox (Rob Dawson, Manchester, UK) called: BitMeter2 https://codebox.net/pages/bitmeter2

''GerryGee6 [[#answer-1294466|said]]'' <blockquote> One thing I have noticed, when I open Firefox at the very bottom a bar appears about 3 or 4 seconds after it has opened. When this bar doesn't appear, I know I'm not connected to the web? I was just wondering why it takes 3 or 4 seconds after opening for this bar to appear? Thanks, Gerry. </blockquote> That could be telemetry. Do you have the options enabled for Firefox Data Collection & Use? Another thought: Do you have Windows set to use a Metered Connection? Windows Settings -> Network & Internet -> Status page -> Change Connection Properties -> Metered Connection There's a very lightweight bandwidth meter available from Codebox (Rob Dawson, Manchester, UK) called: BitMeter2 https://codebox.net/pages/bitmeter2
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引用
RobertJ
  • Top 10 Contributor
152 個解決方法 1549 個答案

If your interested in having full control over Windows Updates, here's an article about Sledgehammer:

Control Windows Updates with Sledgehammer (formerly WUMT Wrapper Script) https://www.ghacks.net/2019/04/28/control-windows-updates-with-sledgehammer-formerly-wumt-wrapper-script/

If your interested in having full control over Windows Updates, here's an article about Sledgehammer: Control Windows Updates with Sledgehammer (formerly WUMT Wrapper Script) https://www.ghacks.net/2019/04/28/control-windows-updates-with-sledgehammer-formerly-wumt-wrapper-script/
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引用
cor-el
  • Top 10 Contributor
  • Moderator
17863 個解決方法 161642 個答案

What you see at the botom are the so called snippets.

You can see in "Options/Preferences -> Home" what data you have enabled for the Firefox Home page. These snippets are loaded from internet, so that is why it takes a few seconds before they appear.


What you see at the botom are the so called snippets. You can see in "Options/Preferences -> Home" what data you have enabled for the Firefox Home page. These snippets are loaded from internet, so that is why it takes a few seconds before they appear. ---- *https://support.mozilla.org/en-US/kb/customize-new-tab-page *https://support.mozilla.org/en-US/kb/hide-or-display-content-new-tab *https://support.mozilla.org/en-US/kb/firefox-Options-preferences-and-settings
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