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Firefox has stopped working immediately upon attempted launch. Reinstall does not work. Shift does not work. firefox -P does not work. Change: HW acc turned on.

Jim
已張貼

Firefox was working ,but no 3-D. Turned on 3-D. Attempted to restart firefox. Now attempting to start firefox and it immediate says "Firefox has stopped working". Running firefox -P does the same. Re-install does the same. Exception Code: c0000005

Firefox was working ,but no 3-D. Turned on 3-D. Attempted to restart firefox. Now attempting to start firefox and it immediate says "Firefox has stopped working". Running firefox -P does the same. Re-install does the same. Exception Code: c0000005
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額外的系統細節

已安裝的外掛程式

None

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36

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提出問題者

Tried uninstalling Firefox and reinstalling (version 73.0). Install fails with the same issue when progress bar shows near completion.

Tried uninstalling Firefox and reinstalling (version 73.0). Install fails with the same issue when progress bar shows near completion.
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Scribe 737 個解決方法 3533 個答案

Hi, try this: Right click the Firefox icon on your Desktop, or Firefox in the Start Menu programs > Properties (Compatibility tab), and make sure that Run this program in compatibility mode for: is NOT selected.

It may be caused by a know bug which will hopefully be corrected in a 'dot' update soon. https://bugzilla.mozilla.org/show_bug.cgi?id=1614885

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

Hi, try this: Right click the Firefox icon on your Desktop, or Firefox in the Start Menu programs > Properties (Compatibility tab), and make sure that '''Run this program in compatibility mode for:''' is NOT selected. It may be caused by a know bug which will hopefully be corrected in a 'dot' update soon. https://bugzilla.mozilla.org/show_bug.cgi?id=1614885 ''If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!''
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提出問題者

Compatibilty mode is not turned on. I am guessing that hardware acceleration mode is broken. How can I turn it off in the firefox configuration, when I cannot start firefox?

Compatibilty mode is not turned on. I am guessing that hardware acceleration mode is broken. How can I turn it off in the firefox configuration, when I cannot start firefox?
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提出問題者

As an experiment, I tried the following: 1) Turned on Vista compatibility mode. Then firefox would start up but all windows are blank. "Options" did nothing (no options window popus up). New windows look normal but they won't display any content. 2) Turned off compatibility mode. No change from #1. So... no error on startup, firefox just doesn't work. 3) Uninstalled firefox. Reinstalled. Same as #2.

So now my firefox is in the state where it does not error on startup, but it never displays and content, and "options" does not work.

As an experiment, I tried the following: 1) Turned on Vista compatibility mode. Then firefox would start up but all windows are blank. "Options" did nothing (no options window popus up). New windows look normal but they won't display any content. 2) Turned off compatibility mode. No change from #1. So... no error on startup, firefox just doesn't work. 3) Uninstalled firefox. Reinstalled. Same as #2. So now my firefox is in the state where it does not error on startup, but it never displays and content, and "options" does not work.
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提出問題者

As another experiment, I tried :run as administrator". That always fails with the original error "Firefox has stopped working".

As another experiment, I tried :run as administrator". That always fails with the original error "Firefox has stopped working".
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Scribe 737 個解決方法 3533 個答案

Since you suspect HWA, see if there is any way you can start Fx in Safe Mode by holding down Shift, because that will disable HWA and extensions.

Since you suspect HWA, see if there is any way you can start Fx in Safe Mode by holding down Shift, because that will disable HWA and extensions.
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提出問題者

This time I uninstalled firefox, manually moved the profiles from their normal location, reinstalled firefox, and then it works.

How can I restore my profile without causing firefox to crash?

This time I uninstalled firefox, manually moved the profiles from their normal location, reinstalled firefox, and then it works. How can I restore my profile without causing firefox to crash?
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提出問題者

Well, my success was short lived. After using Firefox for about 15 minutes, it stopped working. I don't get a popup error but it refuses to to display any content from any webpage or local file. Meanwhile, Chrome is working fine. Shutting down firefox and restarting it does not help. The firefox window displays itself but no content.

Well, my success was short lived. After using Firefox for about 15 minutes, it stopped working. I don't get a popup error but it refuses to to display any content from any webpage or local file. Meanwhile, Chrome is working fine. Shutting down firefox and restarting it does not help. The firefox window displays itself but no content.
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jscher2000
  • Top 10 Contributor
8950 個解決方法 73359 個答案

Hi Jim, can you confirm that Firefox is no longer running in backwards compatibility mode?

Do you run any "anti-exploit" software that hooks into other programs? Firefox 73 may be incompatible with some features of Windows Defender Exploit Protection or ESET's similar feature.

If you have the stomach for an experiment, could you test Firefox "Nightly"? That is the live development version of future Firefox 75, which has the latest patches for the problem of Firefox starting up but not being able to run child content processes, meaning it can't do much of anything. Nightly creates its own profile, so it can coexist with the regular release.

https://www.mozilla.org/firefox/channel/desktop/

And then regarding recovering data from your older set of profile folders, you can selectively copy over key files, one or a few at a time. See:

Recovering important data from an old profile

Hi Jim, can you confirm that Firefox is no longer running in backwards compatibility mode? Do you run any "anti-exploit" software that hooks into other programs? Firefox 73 may be incompatible with some features of Windows Defender Exploit Protection or ESET's similar feature. If you have the stomach for an experiment, could you test Firefox "Nightly"? That is the live development version of future Firefox 75, which has the latest patches for the problem of Firefox starting up but not being able to run child content processes, meaning it can't do much of anything. Nightly creates its own profile, so it can coexist with the regular release. https://www.mozilla.org/firefox/channel/desktop/ And then regarding recovering data from your older set of profile folders, you can selectively copy over key files, one or a few at a time. See: [[Recovering important data from an old profile]]
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提出問題者

Running firefox with shift makes no difference.

Tried installing Nightly. Install errored out "Firefox Nightly has stopped working.

Uninstalled the original (mainstream) firefox. Tried installing Nightly again. Same error popup. However, installed does seem to install firefox. Running the installed Firefox Nightly and it errors with the same popup.

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	75.0.0.7350
 Application Timestamp:	5e47d778
 Fault Module Name:	firefox.exe
 Fault Module Version:	75.0.0.7350
 Fault Module Timestamp:	5e47d778
 Exception Code:	c0000005
 Exception Offset:	0000000000012a49
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1033
 Additional Information 1:	2544
 Additional Information 2:	25449d3bb174a5a3235cd4834357e789
 Additional Information 3:	6849
 Additional Information 4:	6849df77d8b096d64e4686c87a070238


Nightly behavior is worse than regular release. Regular release errors out but after attempting to run it a few times it will start. 1st window displays content! However, second and sebsequent windows will not display any content. Toggling hardware acc makes no difference.

Nightly will not run, period. It instantly errors out with the above error popup every time I try to run it.

I am NOT using compatibility mode.

Running executable as Admin makes no difference.

I am not seeing this problem with any other application including Chrome and IE. Only Firefox.

Running firefox with shift makes no difference. Tried installing Nightly. Install errored out "Firefox Nightly has stopped working. Uninstalled the original (mainstream) firefox. Tried installing Nightly again. Same error popup. However, installed does seem to install firefox. Running the installed Firefox Nightly and it errors with the same popup. Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 75.0.0.7350 Application Timestamp: 5e47d778 Fault Module Name: firefox.exe Fault Module Version: 75.0.0.7350 Fault Module Timestamp: 5e47d778 Exception Code: c0000005 Exception Offset: 0000000000012a49 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 2544 Additional Information 2: 25449d3bb174a5a3235cd4834357e789 Additional Information 3: 6849 Additional Information 4: 6849df77d8b096d64e4686c87a070238 Nightly behavior is worse than regular release. Regular release errors out but after attempting to run it a few times it will start. 1st window displays content! However, second and sebsequent windows will not display any content. Toggling hardware acc makes no difference. Nightly will not run, period. It instantly errors out with the above error popup every time I try to run it. I am NOT using compatibility mode. Running executable as Admin makes no difference. I am not seeing this problem with any other application including Chrome and IE. Only Firefox.
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提出問題者

Tried uninstalling all versions of Firefox. Deleted Mozilla Firefox and Firefox Nightly directors in C:\Program Files. Re-ran Nightly installer. Errored out with the same error popup. Resulting executable errors out with the same error popup.

I am curious what Firefox is doing that is so different from all other browsers.

Tried uninstalling all versions of Firefox. Deleted Mozilla Firefox and Firefox Nightly directors in C:\Program Files. Re-ran Nightly installer. Errored out with the same error popup. Resulting executable errors out with the same error popup. I am curious what Firefox is doing that is so different from all other browsers.
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Scribe 737 個解決方法 3533 個答案

It's starting to look like something else is preventing Firefox from running. If you have any ancillary software/hardware such as security programs or a webcam etc., try disabling or removing them.

It's starting to look like something else is preventing Firefox from running. If you have any ancillary software/hardware such as security programs or a webcam etc., try disabling or removing them.
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提出問題者

Tried uninstalling Nightly. Rebooted.Downloaded and installed a new version of Nightly. No change. Firefox will not start. All other applications working fine.

No webcam.

The only security I have installed is Microsoft Security Essentials and Hitman Pro. I tried turning off. No change.

O.k. something is stopping firefox from starting up. How do I get a log or other diagnostic. The only thing I have to go on now is c0000005 which is an access violation (memory error). I started up Visual Studio 2015 to see if I could get more information.

Unhandled exception at 0x000000013F6E2A39 in firefox.exe: 0xC0000005: Access violation reading location 0x0000000000000000.

So an address is 0. Visual Studio wants firefox.pdb to debug further. That file is not present in the install directory. Is it possible to get it?

Commanding Visual Studio to continue past the memory error, the same error just repeats over and over again.

Tried uninstalling Nightly. Rebooted.Downloaded and installed a new version of Nightly. No change. Firefox will not start. All other applications working fine. No webcam. The only security I have installed is Microsoft Security Essentials and Hitman Pro. I tried turning off. No change. O.k. something is stopping firefox from starting up. How do I get a log or other diagnostic. The only thing I have to go on now is c0000005 which is an access violation (memory error). I started up Visual Studio 2015 to see if I could get more information. Unhandled exception at 0x000000013F6E2A39 in firefox.exe: 0xC0000005: Access violation reading location 0x0000000000000000. So an address is 0. Visual Studio wants firefox.pdb to debug further. That file is not present in the install directory. Is it possible to get it? Commanding Visual Studio to continue past the memory error, the same error just repeats over and over again.
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提出問題者

Also uninstalled Hitman Pro. No change.

It seems that if I can get my hands on the firefox.pdb file that matches the Nightly distro, I would be able to pin down the memory error to the module in which it is occuring. That might be useful information.

Also uninstalled Hitman Pro. No change. It seems that if I can get my hands on the firefox.pdb file that matches the Nightly distro, I would be able to pin down the memory error to the module in which it is occuring. That might be useful information.
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提出問題者

I tried uploading a firefox crash dump but the website won't allow it.

I tried uploading a firefox crash dump but the website won't allow it.
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提出問題者

O.k. I added https://symbols.mozilla.org/ to the symbols sources in Visual Studio. Then VS complains about not being able to find DllBlocklist.cpp. Theavailable callstack is

> firefox.exe!mozilla::freestanding::patched_NtMapViewOfSection(void * aSection, void * aProcess, void * * aBaseAddress, unsigned __int64 aZeroBits, unsigned __int64 aCommitSize, _LARGE_INTEGER * aSectionOffset, unsigned __int64 * aViewSize, SECTION_INHERIT aInheritDisposition, unsigned long aAllocationType, unsigned long aProtectionFlags) Line 286 C++

	[External Code]	
	firefox.exe!mozilla::freestanding::patched_LdrLoadDll(wchar_t * aDllPath, unsigned long * aFlags, _UNICODE_STRING * aDllName, void * * aOutHandle) Line 274	C++
	[External Code]
O.k. I added https://symbols.mozilla.org/ to the symbols sources in Visual Studio. Then VS complains about not being able to find DllBlocklist.cpp. Theavailable callstack is > firefox.exe!mozilla::freestanding::patched_NtMapViewOfSection(void * aSection, void * aProcess, void * * aBaseAddress, unsigned __int64 aZeroBits, unsigned __int64 aCommitSize, _LARGE_INTEGER * aSectionOffset, unsigned __int64 * aViewSize, SECTION_INHERIT aInheritDisposition, unsigned long aAllocationType, unsigned long aProtectionFlags) Line 286 C++ [External Code] firefox.exe!mozilla::freestanding::patched_LdrLoadDll(wchar_t * aDllPath, unsigned long * aFlags, _UNICODE_STRING * aDllName, void * * aOutHandle) Line 274 C++ [External Code]
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提出問題者

Running Process Monitor and monitoring what Firefox is doing as it starts up, it makes vast numbers of calls into xul.dll. Shortly before the crash, there is a buffer overflow while reading from the registry entry:

HKCU\Control Panel\Desktop\PreferredUILanguages

which is set to "en-US". Not sure why that would cause a buffer overflow. Immediately afterwords, WerFault.exe is invoked.

Another thing going on at abotu the same time is references to c:\ProgramData\Microsoft\Microsoft Antimalware\Scans\mpenginedb.db-shm

Running Process Monitor and monitoring what Firefox is doing as it starts up, it makes vast numbers of calls into xul.dll. Shortly before the crash, there is a buffer overflow while reading from the registry entry: HKCU\Control Panel\Desktop\PreferredUILanguages which is set to "en-US". Not sure why that would cause a buffer overflow. Immediately afterwords, WerFault.exe is invoked. Another thing going on at abotu the same time is references to c:\ProgramData\Microsoft\Microsoft Antimalware\Scans\mpenginedb.db-shm
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提出問題者

I stopped the MpMpEng (Microsoft security service) manually, and tried to launch firefox again. No change.

I stopped the MpMpEng (Microsoft security service) manually, and tried to launch firefox again. No change.
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philipp
  • Top 25 Contributor
  • Moderator
5348 個解決方法 23617 個答案

can you check if downloading the update to firefox 73.0.1 that was released just now can address your issue?

https://www.mozilla.org/en-US/firefox/all/

can you check if downloading the update to firefox 73.0.1 that was released just now can address your issue? https://www.mozilla.org/en-US/firefox/all/
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提出問題者

I installed and attempted to execute it a dozen times. ALways failed the same way as before. The traceback in Vis Studio is

> firefox.exe!mozilla::freestanding::patched_NtMapViewOfSection(void * aSection, void * aProcess, void * * aBaseAddress, unsigned __int64 aZeroBits, unsigned __int64 aCommitSize, _LARGE_INTEGER * aSectionOffset, unsigned __int64 * aViewSize, SECTION_INHERIT aInheritDisposition, unsigned long aAllocationType, unsigned long aProtectionFlags) Line 286 C++

	[External Code]	
	firefox.exe!mozilla::freestanding::patched_LdrLoadDll(wchar_t * aDllPath, unsigned long * aFlags, _UNICODE_STRING * aDllName, void * * aOutHandle) Line 274	C++
	[External Code]	

I do have one more piece of information. Yesterday, I was able to start Nightly twice. And then it would not open any more windows or start again once I shut it down. I tried again many times today and always the same failure. I am wondering if it could be a race condition.

I installed and attempted to execute it a dozen times. ALways failed the same way as before. The traceback in Vis Studio is > firefox.exe!mozilla::freestanding::patched_NtMapViewOfSection(void * aSection, void * aProcess, void * * aBaseAddress, unsigned __int64 aZeroBits, unsigned __int64 aCommitSize, _LARGE_INTEGER * aSectionOffset, unsigned __int64 * aViewSize, SECTION_INHERIT aInheritDisposition, unsigned long aAllocationType, unsigned long aProtectionFlags) Line 286 C++ [External Code] firefox.exe!mozilla::freestanding::patched_LdrLoadDll(wchar_t * aDllPath, unsigned long * aFlags, _UNICODE_STRING * aDllName, void * * aOutHandle) Line 274 C++ [External Code] I do have one more piece of information. Yesterday, I was able to start Nightly twice. And then it would not open any more windows or start again once I shut it down. I tried again many times today and always the same failure. I am wondering if it could be a race condition.
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