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Firefox crashes

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Hello! My Firefox tabs crash constantly since I got a new computer. I have tried all the suggestions I can find in the forums. I did try downloading Firefox for enterprise but I could not figure out how to get it up and running, it seemingly installed, but Firefox seems to be the same. My new (to me) computer is a MacBook Pro 13" mid 2012 if that has anything to do with it. I have Parallels installed on my computer for the first time, if that might have anything to do with it. I have not had the problem with Firefox crashing within the Virtual Machine, though. Here is the latest submitted crash report: bp-f70bd533-3d22-4cd6-9f39-498920200121 Thank you for any insights and help!

Hello! My Firefox tabs crash constantly since I got a new computer. I have tried all the suggestions I can find in the forums. I did try downloading Firefox for enterprise but I could not figure out how to get it up and running, it seemingly installed, but Firefox seems to be the same. My new (to me) computer is a MacBook Pro 13" mid 2012 if that has anything to do with it. I have Parallels installed on my computer for the first time, if that might have anything to do with it. I have not had the problem with Firefox crashing within the Virtual Machine, though. Here is the latest submitted crash report: bp-f70bd533-3d22-4cd6-9f39-498920200121 Thank you for any insights and help!
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額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 32.0 r0

應用程式

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:72.0) Gecko/20100101 Firefox/72.0

更多資訊

FredMcD
  • Top 10 Contributor
4337 個解決方法 61008 個答案

Product Firefox Release Channel release Version 70.0.1 Build ID 20191030021342 (2019-10-30) Buildhub data OS OS X 10.14 OS Version 10.14.6 18G1012

Tue, 03 Dec 2019 01:46:52 GMT bp-f70bd533-3d22-4cd6-9f39-498920200121 Signature: js::GCMarker::traverse<T>

This is for Sumo's Related Bugs 1495589 RESOLVED DUPLICATE Crash in js::GCMarker::traverse<T>

1475821 NEW --- Crash in void js::GCMarker::traverse<T>

Product Firefox Release Channel release Version 70.0.1 Build ID 20191030021342 (2019-10-30) Buildhub data OS OS X 10.14 OS Version 10.14.6 18G1012 Tue, 03 Dec 2019 01:46:52 GMT bp-f70bd533-3d22-4cd6-9f39-498920200121 Signature: js::GCMarker::traverse<T> This is for Sumo's Related Bugs 1495589 RESOLVED DUPLICATE Crash in js::GCMarker::traverse<T> 1475821 NEW --- Crash in void js::GCMarker::traverse<T>
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FredMcD
  • Top 10 Contributor
4337 個解決方法 61008 個答案

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
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cor-el
  • Top 10 Contributor
  • Moderator
17768 個解決方法 160708 個答案

That is an old report from Firefox 70.0.1 that occurred December last year.

Aren't there more recent crash reports available ?

Maybe check for issues with fonts in Font Book.

That is an old report from Firefox 70.0.1 that occurred December last year. Aren't there more recent crash reports available ? Maybe check for issues with fonts in Font Book.
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提出問題者

Oh, sorry, I am not sure I can tell the date once they have submitted them, I just submitted a whole lot of them at once. Here is one I think is from today? bp-472b48d5-0374-4f75-a278-89b130200122

Oh, sorry, I am not sure I can tell the date once they have submitted them, I just submitted a whole lot of them at once. Here is one I think is from today? bp-472b48d5-0374-4f75-a278-89b130200122
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提出問題者

Could you tell me how I would check for issues in Font Book? Thank you for the help.

Could you tell me how I would check for issues in Font Book? Thank you for the help.
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FredMcD
  • Top 10 Contributor
4337 個解決方法 61008 個答案

Product Firefox Release Channel release Version 72.0.1 Build ID 20200107212822 (2020-01-07) Buildhub data OS OS X 10.14 OS Version 10.14.6 18G2022

Thu, 09 Jan 2020 15:24:28 GMT bp-472b48d5-0374-4f75-a278-89b130200122 Signature: js::ConstraintTypeSet::sweep

Crash Reason EXC_BAD_ACCESS / EXC_I386_GPFLT

This is for Sumo's Related Bugs 1582214 NEW --- Crash in [@ js::TenuringTracer::traverse<T>]

1287306 RESOLVED WORKSFORME SIGSEGV @ js::ConstraintTypeSet::sweep when archiving a message in Thunderbird

1112741 NEW --- Crash in js::ConstraintTypeSet::sweep

Product Firefox Release Channel release Version 72.0.1 Build ID 20200107212822 (2020-01-07) Buildhub data OS OS X 10.14 OS Version 10.14.6 18G2022 Thu, 09 Jan 2020 15:24:28 GMT bp-472b48d5-0374-4f75-a278-89b130200122 Signature: js::ConstraintTypeSet::sweep Crash Reason EXC_BAD_ACCESS / EXC_I386_GPFLT This is for Sumo's Related Bugs 1582214 NEW --- Crash in [@ js::TenuringTracer::traverse<T>] 1287306 RESOLVED WORKSFORME SIGSEGV @ js::ConstraintTypeSet::sweep when archiving a message in Thunderbird 1112741 NEW --- Crash in js::ConstraintTypeSet::sweep
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提出問題者

Here is the most recent for sure, just a minute ago: bp-59c22404-61e3-4024-9157-ad7b00200122

It seems to not be happening in Safe Mode. This is confusing to me, as I only have one Extension, which seems to be built-into Firefox (default-theme@mozilla.org). "The crashing happens frequently" is perhaps better wording than constantly, at least once daily, but there can be long stretches without it happening so I am going to try using Safe Mode for an extended period of time today. And, just to be clear, these are tabs crashing, not the whole Firefox app. Thanks for the help.

Here is the most recent for sure, just a minute ago: bp-59c22404-61e3-4024-9157-ad7b00200122 It seems to not be happening in Safe Mode. This is confusing to me, as I only have one Extension, which seems to be built-into Firefox (default-theme@mozilla.org). "The crashing happens frequently" is perhaps better wording than constantly, at least once daily, but there can be long stretches without it happening so I am going to try using Safe Mode for an extended period of time today. And, just to be clear, these are tabs crashing, not the whole Firefox app. Thanks for the help.
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philipp
  • Top 25 Contributor
  • Moderator
5344 個解決方法 23600 個答案

hello, please try to run a diagnostics tool to check for the health/integrity of your new computers memory, because defective ram modules can commonly cause crashes like these...

https://www.cnet.com/how-to/how-to-test-the-ram-on-your-mac/

hello, please try to run a diagnostics tool to check for the health/integrity of your new computers memory, because defective ram modules can commonly cause crashes like these... https://www.cnet.com/how-to/how-to-test-the-ram-on-your-mac/
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提出問題者

Thanks for that tip. I ran the test and there were no issues found.

Thanks for that tip. I ran the test and there were no issues found.
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cor-el
  • Top 10 Contributor
  • Moderator
17768 個解決方法 160708 個答案

You can try to disable hardware acceleration in Firefox.

Close and restart Firefox after modifying the setting for changes to take effect.

You can try to disable hardware acceleration in Firefox. *Options/Preferences -> General: Performance<br>remove checkmark: [ ] "Use recommended performance settings"<br>remove checkmark: [ ] "Use hardware acceleration when available" *https://support.mozilla.org/en-US/kb/performance-settings Close and restart Firefox after modifying the setting for changes to take effect. *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
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提出問題者

Thanks, I will try that. A tab did just crash while in Safe Mode, for what it is worth. Thanks for all the input and help, everyone!

Thanks, I will try that. A tab did just crash while in Safe Mode, for what it is worth. Thanks for all the input and help, everyone!
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提出問題者

Cor-el, it appears that has solved the problem. I am noticing now, though, that YouTube is very glitch-- could this be related to making that change? Thank you!

Cor-el, it appears that has solved the problem. I am noticing now, though, that YouTube is very glitch-- could this be related to making that change? Thank you!
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提出問題者

Is there anything anyone else can suggest here? The problem continues. When I uncheck recommended performance settings the crashing stops but the glitchy-ness with video-heavy sites is unbearable. The latest crash info: https://crash-stats.mozilla.org/report/index/5a5dcacf-c88b-49d0-80f6-bba4e0200212 Thank you for any other ideas.

Is there anything anyone else can suggest here? The problem continues. When I uncheck recommended performance settings the crashing stops but the glitchy-ness with video-heavy sites is unbearable. The latest crash info: https://crash-stats.mozilla.org/report/index/5a5dcacf-c88b-49d0-80f6-bba4e0200212 Thank you for any other ideas.
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FredMcD
  • Top 10 Contributor
4337 個解決方法 61008 個答案

bp-5a5dcacf-c88b-49d0-80f6-bba4e0200212 Signature: mozilla::nsTextNodeDirectionalityMap::ResetTextNodeDirection

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

bp-5a5dcacf-c88b-49d0-80f6-bba4e0200212 Signature: mozilla::nsTextNodeDirectionalityMap::ResetTextNodeDirection Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS
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FredMcD
  • Top 10 Contributor
4337 個解決方法 61008 個答案

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; Note: Firefox comes in three or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user. If you remove the Firefox folder, the user profiles would not be affected. ----------- [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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