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Anytime I try to use Netflix on Firefox I get "Firefox is installing components.." and I can't watch anything on Netflix. What can I do to fix this?

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Anytime I try to use Netflix, a yellow bar appears that reads "Firefox is installing components needed to play the audio or video on this page. Please try again later." I have read that checking to see that if DRM is ticked. I have unticked and re-ticked that option and still nothing works. I try and see if Widevine Content is being installed. All it says, and it always says that it "..will be installed shortly". I have looked around and some people recommend to install Widevine manually, but it is confusing and the links don't work. Please help, I want to use Firefox since I get some weird lag on videos on Chrome.

Anytime I try to use Netflix, a yellow bar appears that reads "Firefox is installing components needed to play the audio or video on this page. Please try again later." I have read that checking to see that if DRM is ticked. I have unticked and re-ticked that option and still nothing works. I try and see if Widevine Content is being installed. All it says, and it always says that it "..will be installed shortly". I have looked around and some people recommend to install Widevine manually, but it is confusing and the links don't work. Please help, I want to use Firefox since I get some weird lag on videos on Chrome.

被選擇的解決方法

hi, firefox will attempt to automatically download the file in the background from https://redirector.gvt1.com/edgedl/widevine-cdm/4.10.1440.19-win-ia32.zip - the common reason for an error here is if you have a custom hosts file that blocks access to the gvt1.com domain or if your network traffic is intercepted (by security software for example).

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引用

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 32.0 r0

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

更多資訊

philipp
  • Top 25 Contributor
  • Moderator
5347 個解決方法 23611 個答案

選擇的解決方法

hi, firefox will attempt to automatically download the file in the background from https://redirector.gvt1.com/edgedl/widevine-cdm/4.10.1440.19-win-ia32.zip - the common reason for an error here is if you have a custom hosts file that blocks access to the gvt1.com domain or if your network traffic is intercepted (by security software for example).

hi, firefox will attempt to automatically download the file in the background from https://redirector.gvt1.com/edgedl/widevine-cdm/4.10.1440.19-win-ia32.zip - the common reason for an error here is if you have a custom hosts file that blocks access to the gvt1.com domain or if your network traffic is [https://support.mozilla.org/en-US/kb/error-codes-secure-websites intercepted] (by security software for example).
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cor-el
  • Top 10 Contributor
  • Moderator
17784 個解決方法 160874 個答案

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components. *Options/Preferences -> General: Play DRM *https://support.mozilla.org/en-US/kb/enable-drm
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提出問題者

cor-el said

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.

I've tried this countless times, and this still doesn't help ;(

''cor-el [[#answer-1276483|said]]'' <blockquote> Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components. *Options/Preferences -> General: Play DRM *https://support.mozilla.org/en-US/kb/enable-drm </blockquote> I've tried this countless times, and this still doesn't help ;(
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提出問題者

philipp said

hi, firefox will attempt to automatically download the file in the background from https://redirector.gvt1.com/edgedl/widevine-cdm/4.10.1440.19-win-ia32.zip - the common reason for an error here is if you have a custom hosts file that blocks access to the gvt1.com domain or if your network traffic is intercepted (by security software for example).

I am not sure how I would go about finding the right file that blocks access to the gvt1.com. I use Advanced SystemCare as my Antivirus and computer care. So, could it possibly be ASC? Also, if anyone would know how I could go about fixing it through there if that is the problem.

''philipp [[#answer-1276471|said]]'' <blockquote> hi, firefox will attempt to automatically download the file in the background from https://redirector.gvt1.com/edgedl/widevine-cdm/4.10.1440.19-win-ia32.zip - the common reason for an error here is if you have a custom hosts file that blocks access to the gvt1.com domain or if your network traffic is [https://support.mozilla.org/en-US/kb/error-codes-secure-websites intercepted] (by security software for example). </blockquote> I am not sure how I would go about finding the right file that blocks access to the gvt1.com. I use Advanced SystemCare as my Antivirus and computer care. So, could it possibly be ASC? Also, if anyone would know how I could go about fixing it through there if that is the problem.
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cor-el
  • Top 10 Contributor
  • Moderator
17784 個解決方法 160874 個答案

You can check the request via the Browser Console.

You can check the request via the Browser Console. *https://developer.mozilla.org/en-US/Tools/Browser_Console
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提出問題者

cor-el said

You can check the request via the Browser Console.

I am not too sure what you mean to request, but here is a snip of what I saw in the Browser Console

''cor-el [[#answer-1279987|said]]'' <blockquote> You can check the request via the Browser Console. *https://developer.mozilla.org/en-US/Tools/Browser_Console </blockquote> I am not too sure what you mean to request, but here is a snip of what I saw in the Browser Console
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提出問題者

PROBLEM SOLVED! There was something in my hosts file that was blocking it. It was something called "redirect.gvt1 .." something like that. I deleted that then restarted computer. And everything works fine!

PROBLEM SOLVED! There was something in my hosts file that was blocking it. It was something called "redirect.gvt1 .." something like that. I deleted that then restarted computer. And everything works fine!
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