搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

How to open fresh install of Firefox when it tells you there is already a version open?

  • 9 回覆
  • 1 有這個問題
  • 64 次檢視
  • 最近回覆由 gwshaw46

more options

Hi,

I have spent hours dealing with this issue. I hope someone is able to assist me.

I ran into some issues with Firefox so I went to reinstall it but I am unable to open it. I noticed even after uninstalling it it was still showing up when I do control/alt/del. I have tried to close it but it won't close. I have tried almost every option I can find online to force close it.

My issue is when trying to open my new version of Firefox I am told I have a version running and must close it.

I have tried to delete it I don't know how many times.

I am running Windows 10.

Is someone able to assist me? It would greatly be appreciated.

I hope someone can help me as this is getting very frustrating.

Thank you .

被選擇的解決方法

Problem Solved!

Who would have ever thought "Customer Support" from another product would put me on the right track to resolve my issue.

Solution:

1) Go into Safe Mode with Networking 2) Open up Task Manager 3) Delete all copies Firefox which are open 4) Restart computer

When my computer restarted my problem was solved as Firefox opened up on the restart.

從原來的回覆中察看解決方案 👍 0

所有回覆 (9)

more options
more options

Hi,

Thank you for your response.

I didn't get back to you until for two reasons.

1) I went out and purchased a product called, "FixMeStick". I hoped if there was a virus causing this issue this would find it.

2) The other day I actually managed to restore my computer back a few days. This solved my issue.

However, I just ran my "FixMeStick" which I bought a couple of days ago. I am back with the Firefox issue.

My system is Windows 10.

The version I am running is 71.

I hope someone is able to solve my issue.

Thank you,

Greg Shaw

more options

Did you check the links I posted?

more options

Yes I did.

I was looking at creating a new profile but get the feeling that has to be done from Firefox?

I have tried to unlock my profile but with no success. I actually ended up deleting my whole profile but seems to come back since restoring my system.

I don't know if there is a virus that is why I purchased this device called, "FixMeStick".

Greg Shaw

more options

I called for more help.

more options

Thank you very much!

It was suggested to me by "Customer Support" at "FixMeStick" to "Reset" Firefox.

This is an option I have already looked at but the challenge is you need to be in Firefox. It was then suggested trying to do this in Safe Mode which I will explore.

I can't say enough about the "Customer Support" at "FireMeStick" so if anyone reading this is every considering this product, just know their support is fantastic.

more options

選擇的解決方法

Problem Solved!

Who would have ever thought "Customer Support" from another product would put me on the right track to resolve my issue.

Solution:

1) Go into Safe Mode with Networking 2) Open up Task Manager 3) Delete all copies Firefox which are open 4) Restart computer

When my computer restarted my problem was solved as Firefox opened up on the restart.

more options

That was very good work. Well Done.

more options

Hi,

Actually, my solution worked at the time but still having this issue. Clearly there is something going on with my system causing me this issue. I am also have similar issues with Google Chrome.

Too bad there is no way to actually contact Firefox directly.

Any assistance would be greatly appreciated.