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The upper 10% of the screen turns white and Firefox menu is gone.

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Starting Thunderbird at that moment, same problem. Word, Excel, ... are ok. Sometimes it is the lower 10% of the screen. See images.

Restarting pc is only solution to work with Firefox and Thunderbird.

I use W10 Pro 1909 on MS Surfacebook 16GB Firefox v71 (64bit) Thunderbird v68.2.2 (32-bits) Regards, Matty

Starting Thunderbird at that moment, same problem. Word, Excel, ... are ok. Sometimes it is the lower 10% of the screen. See images. Restarting pc is only solution to work with Firefox and Thunderbird. I use W10 Pro 1909 on MS Surfacebook 16GB Firefox v71 (64bit) Thunderbird v68.2.2 (32-bits) Regards, Matty
附加的畫面擷圖
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額外的系統細節

已安裝的外掛程式

No Plug-ins

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

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Zack 1 個解決方法 49 個答案

Which menu are you referring to? Try hitting the Alt key, that should prompt a menu with File, Open, and other standard commands. Is that what you're referring to?

Which menu are you referring to? Try hitting the Alt key, that should prompt a menu with File, Open, and other standard commands. Is that what you're referring to?
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提出問題者

Hi Zack,

like you see in the screenshots, the upper part is blank. There is no info. Even the mouse cursor disappears when I enter the zone. It is like a blackhole (in this case a white hole ;-)

The x to close the firefox or thunderbird window is not functioning or is not visible. This happens from time to time, so it is not a standard problem. And as far as i have tested only with firefox and thunderbird. Not with Word, Excel, ...

So in the white hole zone, I see Word but not FF or TB.

Regards, Matty

Hi Zack, like you see in the screenshots, the upper part is blank. There is no info. Even the mouse cursor disappears when I enter the zone. It is like a blackhole (in this case a white hole ;-) The x to close the firefox or thunderbird window is not functioning or is not visible. This happens from time to time, so it is not a standard problem. And as far as i have tested only with firefox and thunderbird. Not with Word, Excel, ... So in the white hole zone, I see Word but not FF or TB. Regards, Matty
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Zack 1 個解決方法 49 個答案

I would try restarting the PC. This seems to be a graphical issue?

I would try restarting the PC. This seems to be a graphical issue?
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Zack 1 個解決方法 49 個答案

You could always try refreshing firefox. Go to about:support and there should be a button there for it. Don't worry, all of your data will be saved and automatically placed in a backup folder. If the problem persists after a refresh, we'll try something else.

You could always try refreshing firefox. Go to about:support and there should be a button there for it. Don't worry, all of your data will be saved and automatically placed in a backup folder. If the problem persists after a refresh, we'll try something else.
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提出問題者

Hi Zack, as you can see on the screenshot, there in no menu to choose from.

Hi Zack, as you can see on the screenshot, there in no menu to choose from.
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Zack 1 個解決方法 49 個答案

Hmm... I don't use Windows so I'm not familiar with graphics on it. You might try re-installing the latest stable build of firefox.

Hmm... I don't use Windows so I'm not familiar with graphics on it. You might try re-installing the latest stable build of firefox.
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