X
點擊此處開啟此網站的行動版。

技術支援討論區

I've launched in safe mode. Still crashing. Either tab or program, or both. Issues with Last Pass, Evernote? Can someone review my error logs? Windows 10 PC.

已張貼

Slow and crashes in Chrome and Edge too.

Slow and crashes in Chrome and Edge too.

被選擇的解決方法

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

從原來的回覆中察看解決方案 1
引用

額外的系統細節

已安裝的外掛程式

Last Pass

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

更多資訊

FredMcD
  • Top 10 Contributor
4305 個解決方法 60420 個答案

選擇的解決方法

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

In the address bar, type '''about:crashes'''<enter>. '''Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' '''Submitted''' crash reports, and '''copy''' them. Now go to the reply box and '''paste''' them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser/explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.
這篇文章有幫助嗎? 1
引用

提出問題者

bp-c5af683d-9af5-4ffe-ac3e-004e60191208 12/8/2019 8:38 AM bp-e8b041d9-3da6-4f25-93e7-234fe0191208 12/8/2019 7:22 AM bp-b3895009-332e-473b-a46d-834f00191208 12/8/2019 6:52 AM bp-7edd6474-bde3-4ba3-8d98-765710191205 12/5/2019 5:28 AM bp-98bbd344-c34f-497f-b7bb-9c7ed0191205 12/4/2019 6:30 PM bp-59e6294b-c154-434c-8357-2882a0191204 12/4/2019 10:29 AM bp-39840b97-d633-422d-8dec-af6460191209 12/9/2019 6:43 AM bp-deb4a0c6-1ecd-4e54-a3c3-c42020191209 12/9/2019 6:43 AM bp-7eba87b6-59b1-491b-9803-1c4ef0191209 12/9/2019 6:43 AM bp-f130ecd1-fe03-4254-ae4f-0b9ce0191209 12/9/2019 6:43 AM bp-2728b403-3ada-4958-9a10-946520191209 12/9/2019 6:43 AM bp-41528f07-a94d-4026-b817-e97e30191209 12/9/2019 6:43 AM bp-66b42ea4-de93-4645-bb2e-f4a460191209 12/9/2019 6:44 AM bp-4551078d-0637-4418-82b3-127550191209 12/9/2019 6:44 AM bp-5a42bad5-4563-4ec8-a574-4245f0191209 12/9/2019 6:44 AM bp-e1fa7c01-f231-4b8b-90c8-21d410191209 12/9/2019 6:44 AM bp-58983416-641d-4b47-9aba-950810191209 12/9/2019 6:44 AM bp-a02c9e29-9df6-4d3b-b851-c9c270191209 12/9/2019 6:44 AM bp-bf0b7734-707c-4178-bac6-664fc0191209 12/9/2019 6:44 AM bp-e47713d8-6578-4eae-bf33-e5aa10191209 12/9/2019 6:44 AM

bp-c5af683d-9af5-4ffe-ac3e-004e60191208 12/8/2019 8:38 AM bp-e8b041d9-3da6-4f25-93e7-234fe0191208 12/8/2019 7:22 AM bp-b3895009-332e-473b-a46d-834f00191208 12/8/2019 6:52 AM bp-7edd6474-bde3-4ba3-8d98-765710191205 12/5/2019 5:28 AM bp-98bbd344-c34f-497f-b7bb-9c7ed0191205 12/4/2019 6:30 PM bp-59e6294b-c154-434c-8357-2882a0191204 12/4/2019 10:29 AM bp-39840b97-d633-422d-8dec-af6460191209 12/9/2019 6:43 AM bp-deb4a0c6-1ecd-4e54-a3c3-c42020191209 12/9/2019 6:43 AM bp-7eba87b6-59b1-491b-9803-1c4ef0191209 12/9/2019 6:43 AM bp-f130ecd1-fe03-4254-ae4f-0b9ce0191209 12/9/2019 6:43 AM bp-2728b403-3ada-4958-9a10-946520191209 12/9/2019 6:43 AM bp-41528f07-a94d-4026-b817-e97e30191209 12/9/2019 6:43 AM bp-66b42ea4-de93-4645-bb2e-f4a460191209 12/9/2019 6:44 AM bp-4551078d-0637-4418-82b3-127550191209 12/9/2019 6:44 AM bp-5a42bad5-4563-4ec8-a574-4245f0191209 12/9/2019 6:44 AM bp-e1fa7c01-f231-4b8b-90c8-21d410191209 12/9/2019 6:44 AM bp-58983416-641d-4b47-9aba-950810191209 12/9/2019 6:44 AM bp-a02c9e29-9df6-4d3b-b851-c9c270191209 12/9/2019 6:44 AM bp-bf0b7734-707c-4178-bac6-664fc0191209 12/9/2019 6:44 AM bp-e47713d8-6578-4eae-bf33-e5aa10191209 12/9/2019 6:44 AM

由 cor-el 於 修改

這篇文章有幫助嗎?
引用

提出問題者

I really want to use a web clipper like evernote or one note, but I'm afraid to because of the inopportune crashing. I work online, so it's a real problem. Thank you, Fred McD!

I really want to use a web clipper like evernote or one note, but I'm afraid to because of the inopportune crashing. I work online, so it's a real problem. Thank you, Fred McD!
這篇文章有幫助嗎?
引用

提出問題者

Just submitted another one.

Just submitted another one.
這篇文章有幫助嗎?
引用
FredMcD
  • Top 10 Contributor
4305 個解決方法 60420 個答案

有幫助的回覆

DiCon said

Just submitted another one.

Post any new reports.

''DiCon [[#answer-1271961|said]]'' <blockquote> Just submitted another one. </blockquote> Post any new reports.
這篇文章有幫助嗎? 1
引用
FredMcD
  • Top 10 Contributor
4305 個解決方法 60420 個答案

bp-e47713d8-6578-4eae-bf33-e5aa10191209 bp-bf0b7734-707c-4178-bac6-664fc0191209 bp-a02c9e29-9df6-4d3b-b851-c9c270191209

Signature: OOM | small

Crash Reason EXCEPTION_BREAKPOINT

KERNELBASE.dll = Microsoft

atidxx64.dll = Advanced Micro

bp-e47713d8-6578-4eae-bf33-e5aa10191209 bp-bf0b7734-707c-4178-bac6-664fc0191209 bp-a02c9e29-9df6-4d3b-b851-c9c270191209 Signature: OOM | small Crash Reason EXCEPTION_BREAKPOINT KERNELBASE.dll = Microsoft atidxx64.dll = Advanced Micro
這篇文章有幫助嗎? 1
引用
FredMcD
  • Top 10 Contributor
4305 個解決方法 60420 個答案
https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM? You will need a thumb or disk drive to install it on.
這篇文章有幫助嗎? 1
引用

提出問題者

I'm looking at the download site and there are a variety of options--ISO? tried the auto exec but doesn't give me an option in the dropdown for USB drive.

I'm looking at the download site and there are a variety of options--ISO? tried the auto exec but doesn't give me an option in the dropdown for USB drive.
這篇文章有幫助嗎?
引用

提出問題者

four more submitted.

four more submitted.
這篇文章有幫助嗎?
引用

提出問題者

I downloaded the zip file and then moved the zip to a thumb drive. tried iso, binary and auto exec. I can get the auto exec to open, but it doesn't let me designate a drive in the dropdown.

I downloaded the zip file and then moved the zip to a thumb drive. tried iso, binary and auto exec. I can get the auto exec to open, but it doesn't let me designate a drive in the dropdown.
這篇文章有幫助嗎?
引用
FredMcD
  • Top 10 Contributor
4305 個解決方法 60420 個答案

DiCon said

four more submitted.

If you don't post the report numbers, we can't check them out.

''DiCon [[#answer-1271989|said]]'' <blockquote> four more submitted. </blockquote> If you don't post the report numbers, we can't check them out.
這篇文章有幫助嗎?
引用
philipp
  • Top 25 Contributor
  • Moderator
5330 個解決方法 23532 個答案

hi, did you change the system's default page file settings by any chance? if so could you please try to revert them to the system-managed default: https://lifehacker.com/5426041/understanding-the-windows-pagefile-and-why-you-shouldnt-disable-it

hi, did you change the system's default page file settings by any chance? if so could you please try to revert them to the system-managed default: https://lifehacker.com/5426041/understanding-the-windows-pagefile-and-why-you-shouldnt-disable-it
這篇文章有幫助嗎? 1
引用

提出問題者

I will double check the default settings.

Here are the additional crash reports: bp-60c7a724-82cf-4514-9a53-7580a0191209 12/9/2019, 8:09 AM View bp-cf474c85-595d-4d3a-9491-bb8940191209 12/9/2019, 8:09 AM View bp-508bb22f-1012-484c-93ad-e4cb20191209 12/9/2019, 8:09 AM View bp-26360c82-9fda-41d1-993d-bd2d10191209 12/9/2019, 8:09 AM View bp-5e63698e-70bb-48eb-b338-21de90191209 12/9/2019, 7:06 AM View

I will double check the default settings. Here are the additional crash reports: bp-60c7a724-82cf-4514-9a53-7580a0191209 12/9/2019, 8:09 AM View bp-cf474c85-595d-4d3a-9491-bb8940191209 12/9/2019, 8:09 AM View bp-508bb22f-1012-484c-93ad-e4cb20191209 12/9/2019, 8:09 AM View bp-26360c82-9fda-41d1-993d-bd2d10191209 12/9/2019, 8:09 AM View bp-5e63698e-70bb-48eb-b338-21de90191209 12/9/2019, 7:06 AM View
這篇文章有幫助嗎?
引用

提出問題者

I changed the settings to system managed in windows 10 system advanced settings.

I changed the settings to system managed in windows 10 system advanced settings.
這篇文章有幫助嗎?
引用
FredMcD
  • Top 10 Contributor
4305 個解決方法 60420 個答案

bp-60c7a724-82cf-4514-9a53-7580a0191209 bp-cf474c85-595d-4d3a-9491-bb8940191209

Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow

Crash Reason EXCEPTION_BREAKPOINT

KERNELBASE.dll = Microsoft

atidxx64.dll = Advanced Micro

This is for Sumo's Related Bugs 1568057 RESOLVED DUPLICATE Crash in [@ OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow]

1505094 RESOLVED FIXED High proportion of out-of-memory crashes for users with Norton extensions

1472062 NEW --- [meta] OOM while evicting the nursery

1416276 RESOLVED DUPLICATE Crash in OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow

1257387 RESOLVED WONTFIX crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured +++++++++++++++++++++++++++++++++++++++++++++ bp-508bb22f-1012-484c-93ad-e4cb20191209 bp-5e63698e-70bb-48eb-b338-21de90191209

Signature: OOM | small

Crash Reason EXCEPTION_BREAKPOINT

KERNELBASE.dll = Microsoft

atidxx64.dll = Advanced Micro ++++++++++++++++++++++++++++++++++++++++++++++ bp-26360c82-9fda-41d1-993d-bd2d10191209 Signature: OOM | unknown | NS_ABORT_OOM | mozilla::net::CookieServiceChild::GetCookieStringFromCookieHashTable

Crash Reason EXCEPTION_BREAKPOINT

KERNELBASE.dll = Microsoft

atidxx64.dll = Advanced Micro

bp-60c7a724-82cf-4514-9a53-7580a0191209 bp-cf474c85-595d-4d3a-9491-bb8940191209 Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow Crash Reason EXCEPTION_BREAKPOINT KERNELBASE.dll = Microsoft atidxx64.dll = Advanced Micro This is for Sumo's Related Bugs 1568057 RESOLVED DUPLICATE Crash in [@ OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow] 1505094 RESOLVED FIXED High proportion of out-of-memory crashes for users with Norton extensions 1472062 NEW --- [meta] OOM while evicting the nursery 1416276 RESOLVED DUPLICATE Crash in OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow 1257387 RESOLVED WONTFIX crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured +++++++++++++++++++++++++++++++++++++++++++++ bp-508bb22f-1012-484c-93ad-e4cb20191209 bp-5e63698e-70bb-48eb-b338-21de90191209 Signature: OOM | small Crash Reason EXCEPTION_BREAKPOINT KERNELBASE.dll = Microsoft atidxx64.dll = Advanced Micro ++++++++++++++++++++++++++++++++++++++++++++++ bp-26360c82-9fda-41d1-993d-bd2d10191209 Signature: OOM | unknown | NS_ABORT_OOM | mozilla::net::CookieServiceChild::GetCookieStringFromCookieHashTable Crash Reason EXCEPTION_BREAKPOINT KERNELBASE.dll = Microsoft atidxx64.dll = Advanced Micro

由 FredMcD 於 修改

這篇文章有幫助嗎?
引用

提出問題者

So, I ran the memtest and it came back no errors.

I changed the page file settings to default ( I think--windows automaticaly decides)

I updated the graphics driver so we'll see if that works.

Will let you know if those fixes solve the problem.

So, I ran the memtest and it came back no errors. I changed the page file settings to default ( I think--windows automaticaly decides) I updated the graphics driver so we'll see if that works. Will let you know if those fixes solve the problem.
這篇文章有幫助嗎?
引用
問個問題

如果您還沒有帳號,您必須先 登入您的帳號 來回覆文章。請 開始一個新問題