X
點擊此處開啟此網站的行動版。

技術支援討論區

Some websites such as boots.com or johnlewis.com work normally except unable view other customers product reviews?

已張貼

Sorry not a technical person but as an example https://www.johnlewis.com/eaziglide-neverstick2-non-stick-milk-pan-16cm/p2185188 On other browsers if you click on an item you will be able to then click on customers reviews which appear. In Firefox the option to look at customers reviews is not present. I am using an iMac late 2012 model running El Capitan 10.11.6 Hope this helps - Cheers Michael Fulford

Sorry not a technical person but as an example https://www.johnlewis.com/eaziglide-neverstick2-non-stick-milk-pan-16cm/p2185188 On other browsers if you click on an item you will be able to then click on customers reviews which appear. In Firefox the option to look at customers reviews is not present. I am using an iMac late 2012 model running El Capitan 10.11.6 Hope this helps - Cheers Michael Fulford

被選擇的解決方法

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

從原來的回覆中察看解決方案 2
引用

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 32.0 r0

應用程式

  • Firefox 71.0
  • 使用者代理:Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:71.0) Gecko/20100101 Firefox/71.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/71.0/Darwin/en-US/

擴充套件

  • Amazon.co.uk 1.1 (amazon@search.mozilla.org)
  • Autofill 9.5.6 ({143f479b-4cb2-4d8c-8c31-ae8653bc6054})
  • Bing 1.0 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • DuckDuckGo Privacy Essentials 2019.9.12 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Ghostery – Privacy Ad Blocker 8.4.5 (firefox@ghostery.com)
  • Google 1.0 (google@search.mozilla.org)
  • IBM Security Rapport 2.2.17 (rapportext@trusteer.com)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • uBlock - free ad blocker 0.9.5.24 ({2b10c1c8-a11f-4bad-fe9c-1c11e82cac42})
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • Autofill Forms 1.1.8 (autofillForms@blueimp.net) (Inactive)
  • Print Edit 18.3 (printedit@DW-dev) (Inactive)

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  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4305 個解決方法 60420 個答案

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
這篇文章有幫助嗎? 0
引用

提出問題者

Hi,

Thanks and I have tried restarting in safe mode which did seem to solve the problem. I then restarted in normal mode and turned off the tracking on the individual website by clicking the shield however the problem still seems to be there. Any other suggestions would be appreciated. Cheers Mike.

Hi, Thanks and I have tried restarting in safe mode which did seem to solve the problem. I then restarted in normal mode and turned off the tracking on the individual website by clicking the shield however the problem still seems to be there. Any other suggestions would be appreciated. Cheers Mike.
這篇文章有幫助嗎?
引用
jscher2000
  • Top 10 Contributor
8837 個解決方法 72222 個答案

Hi masterfulford, when you submitted your question, you let Firefox share that you have the Ghostery extension installed. Check its toolbar button to see whether Ghostery might be blocking the content and whether it lets you make an exception.

Hi masterfulford, when you submitted your question, you let Firefox share that you have the Ghostery extension installed. Check its toolbar button to see whether Ghostery might be blocking the content and whether it lets you make an exception.
這篇文章有幫助嗎?
引用

提出問題者

Hi jscher2000,

Thanks and have tried your suggestion of disabling Ghostery unfortunately that didn't seem to help.

Its not a big deal having to change browser to see comments - just annoying!

Cheers Mike

Hi jscher2000, Thanks and have tried your suggestion of disabling Ghostery unfortunately that didn't seem to help. Its not a big deal having to change browser to see comments - just annoying! Cheers Mike
這篇文章有幫助嗎?
引用
FredMcD
  • Top 10 Contributor
4305 個解決方法 60420 個答案

選擇的解決方法

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control> ''(Mac=<Command>)'' <Shift> A) ''' In the Add-ons Manager, on the left, select '''Extensions. ''' Disable a few add-ons, then '''Restart Firefox. ''' Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All Of them. ''' If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group '''ONE AT A TIME''' (restarting FF) until the problem returns. Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.
這篇文章有幫助嗎? 2
引用

提出問題者

Hi FredMcD,

Sherlock here - well the suspect turned out to be DuckDuckgo privacy essentials addon which now disabled.

Many thanks to you and others for all your help.

Cheers,

Mike for Sherlock

Hi FredMcD, Sherlock here - well the suspect turned out to be DuckDuckgo privacy essentials addon which now disabled. Many thanks to you and others for all your help. Cheers, Mike for Sherlock
這篇文章有幫助嗎?
引用
FredMcD
  • Top 10 Contributor
4305 個解決方法 60420 個答案

Contact DuckDuckgo for more help. It might be disabled on sites you choose.

Contact DuckDuckgo for more help. It might be disabled on sites you choose.
這篇文章有幫助嗎?
引用
sawduster12 0 個解決方法 1 個答案

masterfulford said

Hi FredMcD, Sherlock here - well the suspect turned out to be DuckDuckgo privacy essentials addon which now disabled. Many thanks to you and others for all your help. Cheers, Mike for Sherlock

This fixed my problem too.Thanks.

''masterfulford [[#answer-1270944|said]]'' <blockquote> Hi FredMcD, Sherlock here - well the suspect turned out to be DuckDuckgo privacy essentials addon which now disabled. Many thanks to you and others for all your help. Cheers, Mike for Sherlock </blockquote> This fixed my problem too.Thanks.
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