Hi Mark, I don't see a CAPTCHA on https://www.ebay.com/signin/:

Do you think it comes up after some number of failed logins?

And at that point, is the issue that:

• it does not appear on the sign-in page, or
• it appears but it doesn't work, or
• it works and you get a checkmark, but somehow eBay doesn't get the message?

Do you use any features or add-ons that restrict Google cookies?

If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:

Double-check content blockers: Firefox's Content Blocking feature and extensions that counter ads and tracking may break websites that embed third party content (meaning, from a secondary server).

(A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: Content Blocking.

(B) Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

• "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
• (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Hi,

I've tried clearing the cache etc both manually and automatically. I've reloaded Firefox as well. The CAPTCHA page comes up after trying to log into ebay.

Please verify yourself to continue To keep eBay a safe place to buy and sell, we will occasionally ask you to verify yourself. This helps us to block unauthorised users from entering our site. Please verify yourself

Then there is the "I'm not a robot" captcha tickbox. I tick that, the image grid comes up, I complete the grid and press return. Then Firefox says it has to resend the page. I press resnd and then it loops back to the "please verify yourself" page.

It didn't work in Firefox's Safe Mode, either?

Could you check your cookie settings to make sure they are not overly restricting cross-site communications: Websites say cookies are blocked - Unblock them.

Did you check the Web Console for possible message related to this issue?

• "3-bar" menu button or Tools -> Web Developer
• https://developer.mozilla.org/en-US/Tools/Web_Console

Hi, I used my laptop yesterday, the first time for quite a while, again using Firefox I tried logging in to eBay, which I did no problem at all. So whatever the problem is, it's specific to my desktop.