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Need to uninstall totally and forever Firefox due to serious pc issues since the last update

已張貼

firefox latest update has destroyed my laptop performance, have had to boot from windows recovery and no window fix repairs the damage. anyone any ideas what I can do to resolve the issues? I have tried system restore but that does not work either

firefox latest update has destroyed my laptop performance, have had to boot from windows recovery and no window fix repairs the damage. anyone any ideas what I can do to resolve the issues? I have tried system restore but that does not work either
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額外的系統細節

已安裝的外掛程式

Removed them all to no effect

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:69.0) Gecko/20100101 Firefox/69.0

更多資訊

Dinushi Dhananjani
  • Top 25 Contributor
3 個解決方法 176 個答案

Check your antivirus

Open Avast from and choose Settings in the bottom left corner. Choose Components > Web Shield. Now click Customize button. Uncheck Enable HTTPS Scanning option and save changes.

Disable problematic add-ons

Open Firefox and click the Menu button in top right corner. Choose Add-ons from the list. Click the Extensions tab on the left. List of installed extensions should open. Now disable all extensions by clicking the Disable button. Restart Firefox and check if the issue is resolved. If the problem is fixed, you can try enabling extensions one by one until you find the one that is causing you problems.

Start Firefox in Safe Mode

Locate the Firefox shortcut on your desktop, hold the Shift key and double-click it. When the dialog box appears, click Start in Safe Mode button.

Reinstall Firefox

Clear your cache

Check your antivirus Open Avast from and choose Settings in the bottom left corner. Choose Components > Web Shield. Now click Customize button. Uncheck Enable HTTPS Scanning option and save changes. Disable problematic add-ons Open Firefox and click the Menu button in top right corner. Choose Add-ons from the list. Click the Extensions tab on the left. List of installed extensions should open. Now disable all extensions by clicking the Disable button. Restart Firefox and check if the issue is resolved. If the problem is fixed, you can try enabling extensions one by one until you find the one that is causing you problems. Start Firefox in Safe Mode Locate the Firefox shortcut on your desktop, hold the Shift key and double-click it. When the dialog box appears, click Start in Safe Mode button. Reinstall Firefox Clear your cache

由 James 於 修改

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My_Cheese_Is_Slippin'
  • Top 10 Contributor
88 個解決方法 939 個答案

Hi neilbowls, I remember seeing a similar issue earlier with the same graphics, Mobile Intel(R) 965 Express Chipset Family, and especially driver version 8, which you have. Apparently, folks have not been able to update their driver from version 8 without first uninstalling their current version. Some have reported having to completely remove all of their Intel drivers to be able to get their graphics working properly.

I thought that you might want to check into this. I hope it helps.

Hi neilbowls, I remember seeing a similar issue earlier with the same graphics, Mobile Intel(R) 965 Express Chipset Family, and especially driver version 8, which you have. Apparently, folks have not been able to update their driver from version 8 without first uninstalling their current version. Some have reported having to completely remove ''all'' of their Intel drivers to be able to get their graphics working properly. I thought that you might want to check into this. I hope it helps.
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提出問題者

Hi thanks for your suggestion, Can you tell me where I can dind these drivers to try to see if this works

Hi thanks for your suggestion, Can you tell me where I can dind these drivers to try to see if this works
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提出問題者

hi Dinushi I didnt even know I had avast I have previously removed all add ons and reset Firefox to original but it still does not cure the issues

hi Dinushi I didnt even know I had avast I have previously removed all add ons and reset Firefox to original but it still does not cure the issues
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My_Cheese_Is_Slippin'
  • Top 10 Contributor
88 個解決方法 939 個答案

Hi again, A quick check with Intel says that support for your graphics is Discontinued. I recommend being very cautious where you might get an updated driver. With that much said, I still have the note from the post which I referenced. You might want to check the link at the end to see if you can update your driver.


In Windows 7: 1. Open the “Run” dialog box by pressing and holding the Windows key and the R key. 2. Type (or copy and paste) the command devmgmt.msc 3. In the Device Manager window click the arrow next to Display Adapters. 4. Right-click on Intel(R) HD Graphics #### and select Properties. 5. In the Properties window, near the top, select the Driver tab. 6. At the bottom select Uninstall. 7. On the un-install window, select Delete the driver software for this device. 8. Follow the on-screen instructions to complete it and then restart the computer if prompted. Return to the link below to download drivers for Intel. https://downloadcenter.intel.com/

Hi again, A quick check with Intel says that support for your graphics is Discontinued. I recommend being very cautious where you might get an updated driver. With that much said, I still have the note from the post which I referenced. You might want to check the link at the end to see if you ''can'' update your driver. In Windows 7: 1. Open the “Run” dialog box by pressing and holding the Windows key and the R key. 2. Type (or copy and paste) the command devmgmt.msc 3. In the Device Manager window click the arrow next to Display Adapters. 4. Right-click on Intel(R) HD Graphics #### and select Properties. 5. In the Properties window, near the top, select the Driver tab. 6. At the bottom select Uninstall. 7. On the un-install window, select Delete the driver software for this device. 8. Follow the on-screen instructions to complete it and then restart the computer if prompted. Return to the link below to download drivers for Intel. https://downloadcenter.intel.com/
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My_Cheese_Is_Slippin'
  • Top 10 Contributor
88 個解決方法 939 個答案

You can always check with your laptop manufacturer for drivers.

You can always check with your laptop manufacturer for drivers.
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