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Firefox crashes

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Hello experts,

Hope you are all doing well.

On a corporate Thinkpad T480 running Windows 10 Version 1803 OS Build 17134.1006 Firefox is crashing daily. Chrome or IE doesn't have the same problem. Troubleshooting performed so far: 1. Tried running Firefox for a full day in Safe Mode: Still crashes - bp-d9e945ed-e475-4b92-a449-e3b620191002 2. Tried ESR version of Firefox - no improvement. 3. Re-installed Firefox a few times - no improvement. 4. Chrome, IE, Edge do not have the same problem but they are not Firefox : ) 5. Reviewed the Firefox crashes knowledge base and tried everything listed there. Last test was to use Firefox for a day in Safe Mode (wasn't easy but I coped with it)

Something i've noticed (not 100% sure about it) is that if I leave a private window open the crash is somehow more likely to occur.

So far my observations are that this is some sort of a memory leak-like problem as just before the crash tabs on the browser and some content on pages becomes blank when I hover over with the mouse. Task Manager shows very high Memory usage 1,5-2 GBs.

Any and all advises are welcomed. Thank you!

Regards, Dimitar

Hello experts, Hope you are all doing well. On a corporate Thinkpad T480 running Windows 10 Version 1803 OS Build 17134.1006 Firefox is crashing daily. Chrome or IE doesn't have the same problem. Troubleshooting performed so far: 1. Tried running Firefox for a full day in Safe Mode: Still crashes - bp-d9e945ed-e475-4b92-a449-e3b620191002 2. Tried ESR version of Firefox - no improvement. 3. Re-installed Firefox a few times - no improvement. 4. Chrome, IE, Edge do not have the same problem but they are not Firefox : ) 5. Reviewed the Firefox crashes knowledge base and tried everything listed there. Last test was to use Firefox for a day in Safe Mode (wasn't easy but I coped with it) Something i've noticed (not 100% sure about it) is that if I leave a private window open the crash is somehow more likely to occur. So far my observations are that this is some sort of a memory leak-like problem as just before the crash tabs on the browser and some content on pages becomes blank when I hover over with the mouse. Task Manager shows very high Memory usage 1,5-2 GBs. Any and all advises are welcomed. Thank you! Regards, Dimitar
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額外的系統細節

已安裝的外掛程式

Cisco Webex Tampermonkey

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Firefox/60.0

更多資訊

提出問題者

Nevermind the "memory leak" suggestion. Here is what is reported in the crash dump, but unsure how to fix that exactly:

Crash Reason Unhandled C++ Exception

Nevermind the "memory leak" suggestion. Here is what is reported in the crash dump, but unsure how to fix that exactly: Crash Reason Unhandled C++ Exception
這篇文章有幫助嗎?
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FredMcD
  • Top 10 Contributor
4254 個解決方法 59575 個答案

Product Firefox Release Channel esr Version 60.9.0esr Build ID 20190901094603 (2019-09-01) Buildhub data OS Windows 10 OS Version 10.0.17134

bp-d9e945ed-e475-4b92-a449-e3b620191002 Signature: dgapi.dll | mozilla::net::nsSocketOutputStream::Write

Uptime 37,243 seconds (10 hours, 20 minutes and 43 seconds)

Crash Reason Unhandled C++ Exception


The crash report flagged these programs;

COM_Sensor.dll = Digital Guardian = Verdasys, Inc

dgapi.dll = Digital Guardian = Verdasys, Inc

ame_outlooksensor64.dll = Digital Guardian

ame_smtpsensor.dl = Digital Guardian

os_plugin.dll = Digital Guardian = Verdasys, Inc

ae_mailsensor_plugin.dll = Digital Guardian

EpMPApi.dll = McAfee Endpoint

FileSyncShell.dll = Microsoft OneDrive = Microsoft Corporation

Product Firefox Release Channel esr Version 60.9.0esr Build ID 20190901094603 (2019-09-01) Buildhub data OS Windows 10 OS Version 10.0.17134 bp-d9e945ed-e475-4b92-a449-e3b620191002 Signature: dgapi.dll | mozilla::net::nsSocketOutputStream::Write Uptime 37,243 seconds (10 hours, 20 minutes and 43 seconds) Crash Reason Unhandled C++ Exception The crash report flagged these programs; COM_Sensor.dll = Digital Guardian = Verdasys, Inc dgapi.dll = Digital Guardian = Verdasys, Inc ame_outlooksensor64.dll = Digital Guardian ame_smtpsensor.dl = Digital Guardian os_plugin.dll = Digital Guardian = Verdasys, Inc ae_mailsensor_plugin.dll = Digital Guardian EpMPApi.dll = McAfee Endpoint FileSyncShell.dll = Microsoft OneDrive = Microsoft Corporation
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FredMcD
  • Top 10 Contributor
4254 個解決方法 59575 個答案

Completely remove Digital Guardian. Is the problem still there?

If so, update McAfee. Any difference?

Completely remove Digital Guardian. Is the problem still there? If so, update McAfee. Any difference?
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提出問題者

Thank you Fred for the helpful comments. What I've done after your suggestions here was:

Consult with local IT and:

1. Uninstalled CrashPlan completely (taking away 1 backup option) which is known to cause performance problems. 2. Updated McAfee and today I got yet another crash.

This is the ID of that crash: bp-52850d59-3e0c-4a21-9de8-4c5260191009

Using my limited skills of searching the raw crash dump log file I didn't find any mention of Digital Guardian in there. Can you check it again and see if it looks like the last one or there is something else you think might be the root cause this time?

Thank you again in advance - you've been very helpful so far!

Regards, Dimitar

Thank you Fred for the helpful comments. What I've done after your suggestions here was: Consult with local IT and: 1. Uninstalled CrashPlan completely (taking away 1 backup option) which is known to cause performance problems. 2. Updated McAfee and today I got yet another crash. This is the ID of that crash: bp-52850d59-3e0c-4a21-9de8-4c5260191009 Using my limited skills of searching the raw crash dump log file I didn't find any mention of Digital Guardian in there. Can you check it again and see if it looks like the last one or there is something else you think might be the root cause this time? Thank you again in advance - you've been very helpful so far! Regards, Dimitar
這篇文章有幫助嗎?
引用
FredMcD
  • Top 10 Contributor
4254 個解決方法 59575 個答案

bp-52850d59-3e0c-4a21-9de8-4c5260191009 Signature: IPCError-browser | ShutDownKill

Crash Reason EXCEPTION_BREAKPOINT

Attention Sumo's there are 60 related bug reports

COM_Sensor.dll = Digital Guardian = Verdasys, Inc

os_plugin.dll = Digital Guardian = Verdasys, Inc

ame_outlooksensor64.dll = Digital Guardian

ame_smtpsensor.dl = Digital Guardian

ae_mailsensor_plugin.dll = Digital Guardian

dgapi.dll = Digital Guardian = Verdasys, Inc

bp-52850d59-3e0c-4a21-9de8-4c5260191009 Signature: IPCError-browser | ShutDownKill Crash Reason EXCEPTION_BREAKPOINT Attention Sumo's there are 60 related bug reports COM_Sensor.dll = Digital Guardian = Verdasys, Inc os_plugin.dll = Digital Guardian = Verdasys, Inc ame_outlooksensor64.dll = Digital Guardian ame_smtpsensor.dl = Digital Guardian ae_mailsensor_plugin.dll = Digital Guardian dgapi.dll = Digital Guardian = Verdasys, Inc
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引用
FredMcD
  • Top 10 Contributor
4254 個解決方法 59575 個答案

dimitrof.dimitar said

I didn't find any mention of Digital Guardian in there.

If it was listed, it would be by the program name, not the creator. Unless you know how to read the raw data, best not to bother.

Looking through the crash report and find the programs list under; Modules. Look for anything in red.


FredMcD said

Signature: IPCError-browser | ShutDownKill

A ShutDownKill means something about the browser stopped working properly.


dimitrof.dimitar said

1. Uninstalled CrashPlan completely

FredMcD said

Completely remove Digital Guardian.
''dimitrof.dimitar [[#answer-1257782|said]]'' <blockquote> I didn't find any mention of Digital Guardian in there. </blockquote> If it was listed, it would be by the program name, not the creator. Unless you know how to read the raw data, best not to bother. Looking through the crash report and find the programs list under; Modules. Look for anything in red. ''FredMcD [[#answer-1257813|said]]'' <blockquote> Signature: IPCError-browser | ShutDownKill </blockquote> A ShutDownKill means something about the browser stopped working properly. ''dimitrof.dimitar [[#answer-1257782|said]]'' <blockquote> 1. Uninstalled CrashPlan completely </blockquote> ''FredMcD [[#answer-1256280|said]]'' <blockquote> Completely remove Digital Guardian. </blockquote>
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