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技術支援討論區

I want to use products like amazon prime, spotify and netflix but my firefox won't let me saying i dont have a plugin or the right update but i have all of them

已張貼

anything which streams content wont work on my firefox, it either needs an update to the browser or a plug in but i have installed the nessecary plugins and add ons and updates and yet it still won't work

anything which streams content wont work on my firefox, it either needs an update to the browser or a plug in but i have installed the nessecary plugins and add ons and updates and yet it still won't work
引用

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 32.0 r0

應用程式

  • Firefox 66.0.3
  • 使用者代理:Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:66.0) Gecko/20100101 Firefox/66.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/66.0.3/Darwin/en-GB/

擴充套件

  • Dark Reader 4.8.1 (addon@darkreader.org)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription:
  • adapterDeviceID: 0x1626
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 512, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 512, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • lowEndMachine: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • targetFrameRate: 60
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_texture_compression_rgtc EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Intel Inc. -- Intel(R) HD Graphics 6000
  • webgl1Version: 4.1 INTEL-10.14.74
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_compression_rgtc EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Intel Inc. -- Intel(R) HD Graphics 6000
  • webgl2Version: 4.1 INTEL-10.14.74
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
WMagicModel
  • Top 25 Contributor
  • Administrator
13 個解決方法 187 個答案

Hi rnashmorgan,

I noticed you are running an older version of Firefox 66.0.3.

Have you tried Safe Mode ? This will boot Firefox with Extensions turned off to troubleshoot common Firefox problems .

To do this:

  1. Click the menu button
  2. Numbered list item
  3. Click Help(?)
  4. Click Restart with Add-ons Disabled...
  5. Click Restart again and then choose Restart in Safe Mode

Have you tried to update Firefox to its latest release ? To do this :

  1. Click the menu button
  2. Click Help(?)
  3. The About Firefox Mozilla window will automatically download and once it is complete click Restart to Update Firefox
Hi rnashmorgan, I noticed you are running an older version of Firefox 66.0.3. Have you tried [[Troubleshoot Firefox issues using Safe Mode|Safe Mode]] ? This will boot Firefox with Extensions turned off to [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems|troubleshoot common Firefox problems]] . To do this: # Click the '''menu''' button # Numbered list item # Click '''Help(?)''' # Click '''Restart with Add-ons Disabled...''' # Click '''Restart''' again and then choose '''Restart in Safe Mode''' Have you tried to update Firefox to its [[Update Firefox to the latest release|latest release]] ? To do this : # Click the '''menu''' button # Click '''Help(?)''' # The ''About Firefox Mozilla'' window will automatically download and once it is complete click '''Restart to Update Firefox'''
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提出問題者

neither of these have worked is there anything else i could do?

neither of these have worked is there anything else i could do?
這篇文章有幫助嗎?
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jscher2000
  • Top 10 Contributor
8689 個解決方法 71030 個答案

Could you check this article and double-check that you have the Widevine plugin installed and enabled: Watch DRM content on Firefox.

Also, what version of Widevine do you have? There are some other threads about problems with a recent Widevine update.

Could you check this article and double-check that you have the Widevine plugin installed and enabled: [[Watch DRM content on Firefox]]. Also, what version of Widevine do you have? There are some other threads about problems with a recent Widevine update.
這篇文章有幫助嗎?
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cor-el
  • Top 10 Contributor
  • Moderator
17468 個解決方法 157871 個答案

What version of Widevine do you have installed if you check this on the about:addons page ?

  • Tools -> Add-ons -> Plugins

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.

What version of Widevine do you have installed if you check this on the about:addons page ? * Tools -> Add-ons -> Plugins Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components. *Options/Preferences -> General: Play DRM *https://support.mozilla.org/en-US/kb/enable-drm

由 cor-el 於 修改

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