X
點擊此處開啟此網站的行動版。

技術支援討論區

Strange dashed border is visible around column after clicking in website footer

已張貼

Hi,

We are developing a new website for a client. The client is seeing a strange issue when viewing the site in Firefox, where a thick dashed border appears around an image and column in the footer of the website. It happens when she clicks in the footer somehow. It seems inconsistent, and the client sent us 2 different screenshots where the border line looks different. (Screenshots attached.)

We haven't been able to re-create the issue on our end, even after testing on several machines and browsers. The client is using a Windows computer and is running the newest version of Firefox. She only sees the issue when using Firefox (it looks fine for her in Microsoft Edge). She has seen the issue on several different dates, and after disabling all her Firefox extensions.

Here is the link to the site: http://82a.de4.myftpupload.com/

Anyone seen something like this before, and have any idea what it is or how to fix it?

Thank you!!

Hi, We are developing a new website for a client. The client is seeing a strange issue when viewing the site in Firefox, where a thick dashed border appears around an image and column in the footer of the website. It happens when she clicks in the footer somehow. It seems inconsistent, and the client sent us 2 different screenshots where the border line looks different. (Screenshots attached.) We haven't been able to re-create the issue on our end, even after testing on several machines and browsers. The client is using a Windows computer and is running the newest version of Firefox. She only sees the issue when using Firefox (it looks fine for her in Microsoft Edge). She has seen the issue on several different dates, and after disabling all her Firefox extensions. Here is the link to the site: http://82a.de4.myftpupload.com/ Anyone seen something like this before, and have any idea what it is or how to fix it? Thank you!!
附加的畫面擷圖

被選擇的解決方法

It is normal to see a focus ring around some object on a page, but this isn't a normal focus ring.

Seeing artifacts can be caused by a problem with hardware acceleration in Firefox.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
從原來的回覆中察看解決方案 0
引用

額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36

更多資訊

cor-el
  • Top 10 Contributor
  • Moderator
17468 個解決方法 157853 個答案

選擇的解決方法

It is normal to see a focus ring around some object on a page, but this isn't a normal focus ring.

Seeing artifacts can be caused by a problem with hardware acceleration in Firefox.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
It is normal to see a focus ring around some object on a page, but this isn't a normal focus ring. Seeing artifacts can be caused by a problem with hardware acceleration in Firefox. Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems *https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
這篇文章有幫助嗎?
引用
FredMcD
  • Top 10 Contributor
4245 個解決方法 59390 個答案

I tried the link with several versions of Firefox and had no problem. I called for more help.

I tried the link with several versions of Firefox and had no problem. I called for more help.
這篇文章有幫助嗎?
引用

提出問題者

Thanks very much for your help and suggestions!

We've asked the client to try viewing the site in "Safe Mode" so we can see if an extension or hardware acceleration might be the problem. We're waiting to hear back from the client on this!

Thanks very much for your help and suggestions! We've asked the client to try viewing the site in "Safe Mode" so we can see if an extension or hardware acceleration might be the problem. We're waiting to hear back from the client on this!

由 Hana 於 修改

這篇文章有幫助嗎?
引用
問個問題

如果您還沒有帳號,您必須先 登入您的帳號 來回覆文章。請 開始一個新問題