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技術支援討論區

Firefox for mac has crashed 15 times in the last 24 hours- how do I make it stop?

Kcl
已張貼

No extensions added, nothing different with the computer, not visiting new sites. Just came out of nowhere. Only been using firefox for about 2 weeks and don't know what the problem can be.

No extensions added, nothing different with the computer, not visiting new sites. Just came out of nowhere. Only been using firefox for about 2 weeks and don't know what the problem can be.
引用

額外的系統細節

已安裝的外掛程式

Adblock, Facebook container, bitwarden

應用程式

  • Firefox 69.0
  • 使用者代理:Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:69.0) Gecko/20100101 Firefox/69.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/69.0/Darwin/en-US/

擴充套件

  • Adblock Plus - free ad blocker 3.6.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • Bitwarden - Free Password Manager 1.41.0 ({446900e4-71c2-419f-a6a7-df9c091e268b})
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Facebook Container 2.0.2 (@contain-facebook)
  • Firefox Multi-Account Containers 6.1.0 (@testpilot-containers)
  • Google 1.0 (google@search.mozilla.org)
  • Honey 11.6.3 (jid1-93CWPmRbVPjRQA@jetpack)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription:
  • adapterDeviceID: 0x1926
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVendor:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blacklisted', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'CMSOutputProfile': u'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', u'TileHeight': 1024, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 1024, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • targetFrameRate: 60
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Intel Inc. -- Intel(R) Iris(TM) Graphics 540
  • webgl1Version: 4.1 INTEL-10.25.24
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Intel Inc. -- Intel(R) Iris(TM) Graphics 540
  • webgl2Version: 4.1 INTEL-10.25.24
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
the-edmeister
  • Top 25 Contributor
  • Moderator
5397 個解決方法 40140 個答案

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below. #Copy the '''5''' most recent Submitted Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx57|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
這篇文章有幫助嗎?
引用

提出問題者

Hi Edmeister! Thank you so much!

Here they are:

bp-ccf5b705-8077-41af-bd9e-949270190905 9/5/19 2:14 PM bp-f10eb588-179d-4b3e-80d6-af22c0190905 9/5/19 1:54 PM bp-3717c94c-3a89-4b60-8bf9-3e9fd0190905 9/5/19 1:54 PM bp-98f8e33c-0ae4-47da-a95e-1ec660190905 9/5/19 1:54 PM bp-0a3a14b7-d045-4d82-88dc-f54d00190905 9/5/19 1:54 PM bp-8a513c33-d655-4abf-bff2-9368d0190905 9/5/19 1:54 PM bp-07431031-5c57-467f-a5a7-94b7b0190905 9/5/19 1:54 PM bp-2ad5bec0-75b7-4770-8f07-4e76a0190905 9/5/19 1:54 PM bp-b6f0b65e-f1f5-46aa-9bc2-0874f0190905 9/5/19 1:54 PM bp-be74faef-e053-4955-bd97-ea02a0190905 9/5/19 1:54 PM bp-2c8f9f48-e6fa-4e36-a293-254c10190905 9/5/19 1:54 PM bp-a13fedeb-e733-44f7-be30-2cd800190905 9/5/19 1:54 PM bp-bdb26d84-fe97-4f55-9b16-5f5b70190905 9/5/19 1:54 PM bp-8b375d09-24f1-4e19-bf56-216d80190905 9/5/19 1:50 PM bp-8c44bbf2-9dea-4c93-a3cb-b88ae0190905 9/5/19 1:14 PM bp-122aba19-fb12-4dda-8f43-1fde10190904 9/4/19 12:26 PM bp-452f54d4-0e68-402c-8db6-327770190905 9/5/19 3:59 PM bp-38e2ed55-a306-407a-b5ad-a0cd10190905 9/5/19 3:59 PM bp-7e406175-c338-42a3-a87f-ab0a80190905 9/5/19 3:59 PM

Hi Edmeister! Thank you so much! Here they are: bp-ccf5b705-8077-41af-bd9e-949270190905 9/5/19 2:14 PM bp-f10eb588-179d-4b3e-80d6-af22c0190905 9/5/19 1:54 PM bp-3717c94c-3a89-4b60-8bf9-3e9fd0190905 9/5/19 1:54 PM bp-98f8e33c-0ae4-47da-a95e-1ec660190905 9/5/19 1:54 PM bp-0a3a14b7-d045-4d82-88dc-f54d00190905 9/5/19 1:54 PM bp-8a513c33-d655-4abf-bff2-9368d0190905 9/5/19 1:54 PM bp-07431031-5c57-467f-a5a7-94b7b0190905 9/5/19 1:54 PM bp-2ad5bec0-75b7-4770-8f07-4e76a0190905 9/5/19 1:54 PM bp-b6f0b65e-f1f5-46aa-9bc2-0874f0190905 9/5/19 1:54 PM bp-be74faef-e053-4955-bd97-ea02a0190905 9/5/19 1:54 PM bp-2c8f9f48-e6fa-4e36-a293-254c10190905 9/5/19 1:54 PM bp-a13fedeb-e733-44f7-be30-2cd800190905 9/5/19 1:54 PM bp-bdb26d84-fe97-4f55-9b16-5f5b70190905 9/5/19 1:54 PM bp-8b375d09-24f1-4e19-bf56-216d80190905 9/5/19 1:50 PM bp-8c44bbf2-9dea-4c93-a3cb-b88ae0190905 9/5/19 1:14 PM bp-122aba19-fb12-4dda-8f43-1fde10190904 9/4/19 12:26 PM bp-452f54d4-0e68-402c-8db6-327770190905 9/5/19 3:59 PM bp-38e2ed55-a306-407a-b5ad-a0cd10190905 9/5/19 3:59 PM bp-7e406175-c338-42a3-a87f-ab0a80190905 9/5/19 3:59 PM

由 cor-el 於 修改

這篇文章有幫助嗎?
引用

提出問題者

I'm also now having trouble getting websites to load. I have cleared cookies and cache and did an avast scan for malware that was clean.

I'm also now having trouble getting websites to load. I have cleared cookies and cache and did an avast scan for malware that was clean.
這篇文章有幫助嗎?
引用
WMagicModel
  • Top 25 Contributor
  • Administrator
13 個解決方法 187 個答案

Hi Kcl,

Since this is a relatively new account perhaps creating a new profile will fix the issue with crashing.

Firefox saves your personal information and preferences in the Profile Manager.

To do this :

  • Type about:profiles in address bar
  1. Click Create a New Profile
  • This will prompt the creation wizard.
  • Once complete it will be listed in the Profile Manager (about:profiles)
  1. Click set as default profile (the time you start Firefox this will be your default)
Hi Kcl, Since this is a relatively new account perhaps creating a new profile will fix the issue with crashing. Firefox saves your personal information and preferences in the Profile Manager. To do this : * Type about:profiles in address bar # Click Create a New Profile * This will prompt the creation wizard. * Once complete it will be listed in the Profile Manager (about:profiles) # Click set as default profile (the time you start Firefox this will be your default)

由 WMagicModel 於 修改

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Hi WMagic- will that cause me to lose my extensions? I don't want to have to go through the set up over and over again just to use Firefox. I like it but not if it's not going to be stable and consistent.

Hi WMagic- will that cause me to lose my extensions? I don't want to have to go through the set up over and over again just to use Firefox. I like it but not if it's not going to be stable and consistent.
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WMagicModel
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Hi Kcl,

You can backup your profile which includes all of your important data before moving forward :

See : Backing up your profile {link}

Once your new profile is created, you can sign-in to sync by clicking the avatar icon in the top right of your browser and all of your extensions should load up with the newly created profile.

Article for copying files between Profiles : Copying files between profile folders {link}

Related thread for reference for syncing Profiles : Profiles & synced data

Hi Kcl, You can backup your profile which includes all of your important data before moving forward : See : [https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Backing up your profile] {link} Once your new profile is created, you can sign-in to sync by clicking the avatar icon in the top right of your browser and all of your extensions should load up with the newly created profile. Article for copying files between Profiles : [https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Copying files between profile folders] {link} Related thread for reference for syncing Profiles : [https://support.mozilla.org/en-US/questions/1143014 Profiles & synced data]
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FredMcD
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4245 個解決方法 59390 個答案

bp-ccf5b705-8077-41af-bd9e-949270190905 Signature: js::jit::GetNativeDataPropertyByValuePure<T>

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-f10eb588-179d-4b3e-80d6-af22c0190905 Signature: js::ConstraintTypeSet::sweep

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

This is for Sumo's Related Bugs 1287306 NEW --- SIGSEGV @ js::ConstraintTypeSet::sweep when archiving a message in Thunderbird

1112741 NEW --- Crash in js::ConstraintTypeSet::sweep +++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-3717c94c-3a89-4b60-8bf9-3e9fd0190905 Signature: js::GCMarker::processMarkStackTop

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

Attention Sumo's there are 13 related bug reports +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-98f8e33c-0ae4-47da-a95e-1ec660190905 Signature: libsystem_platform.dylib@0x6bc9

Crash Reason EXC_BAD_ACCESS / KERN_PROTECTION_FAILURE

bp-ccf5b705-8077-41af-bd9e-949270190905 Signature: js::jit::GetNativeDataPropertyByValuePure<T> Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-f10eb588-179d-4b3e-80d6-af22c0190905 Signature: js::ConstraintTypeSet::sweep Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS This is for Sumo's Related Bugs 1287306 NEW --- SIGSEGV @ js::ConstraintTypeSet::sweep when archiving a message in Thunderbird 1112741 NEW --- Crash in js::ConstraintTypeSet::sweep +++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-3717c94c-3a89-4b60-8bf9-3e9fd0190905 Signature: js::GCMarker::processMarkStackTop Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS Attention Sumo's there are 13 related bug reports +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-98f8e33c-0ae4-47da-a95e-1ec660190905 Signature: libsystem_platform.dylib@0x6bc9 Crash Reason EXC_BAD_ACCESS / KERN_PROTECTION_FAILURE
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FredMcD
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4245 個解決方法 59390 個答案

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; Note: Firefox comes in three or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user. If you remove the Firefox folder, the user profiles would not be affected. ----------- [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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FredMcD said

bp-ccf5b705-8077-41af-bd9e-949270190905 Signature: js::jit::GetNativeDataPropertyByValuePure<T> Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-f10eb588-179d-4b3e-80d6-af22c0190905 Signature: js::ConstraintTypeSet::sweep Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS This is for Sumo's Related Bugs 1287306 NEW --- SIGSEGV @ js::ConstraintTypeSet::sweep when archiving a message in Thunderbird 1112741 NEW --- Crash in js::ConstraintTypeSet::sweep +++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-3717c94c-3a89-4b60-8bf9-3e9fd0190905 Signature: js::GCMarker::processMarkStackTop Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS Attention Sumo's there are 13 related bug reports +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-98f8e33c-0ae4-47da-a95e-1ec660190905 Signature: libsystem_platform.dylib@0x6bc9 Crash Reason EXC_BAD_ACCESS / KERN_PROTECTION_FAILURE


Hi Fred- I am not remotely a tecchie- can you tell me what this means?

And regarding reinstalling- my concern is that I will do something wrong and really mess things up. I'd like to understand why this is happening before I risk erasing my computer or some other amateur mistake.

If Firefox requires a lot of maintenance like this whenever problems arise, it may not be the right browser for me. I used chrome since it launched and never had these problems, but was looking for an option for more security/privacy but I fear I'm in over my head.

Thank you both for your help and patience- and hopefully more knowledge

''FredMcD [[#answer-1249591|said]]'' <blockquote> bp-ccf5b705-8077-41af-bd9e-949270190905 Signature: js::jit::GetNativeDataPropertyByValuePure<T> Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-f10eb588-179d-4b3e-80d6-af22c0190905 Signature: js::ConstraintTypeSet::sweep Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS This is for Sumo's Related Bugs 1287306 NEW --- SIGSEGV @ js::ConstraintTypeSet::sweep when archiving a message in Thunderbird 1112741 NEW --- Crash in js::ConstraintTypeSet::sweep +++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-3717c94c-3a89-4b60-8bf9-3e9fd0190905 Signature: js::GCMarker::processMarkStackTop Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS Attention Sumo's there are 13 related bug reports +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-98f8e33c-0ae4-47da-a95e-1ec660190905 Signature: libsystem_platform.dylib@0x6bc9 Crash Reason EXC_BAD_ACCESS / KERN_PROTECTION_FAILURE </blockquote> Hi Fred- I am not remotely a tecchie- can you tell me what this means? And regarding reinstalling- my concern is that I will do something wrong and really mess things up. I'd like to understand why this is happening before I risk erasing my computer or some other amateur mistake. If Firefox requires a lot of maintenance like this whenever problems arise, it may not be the right browser for me. I used chrome since it launched and never had these problems, but was looking for an option for more security/privacy but I fear I'm in over my head. Thank you both for your help and patience- and hopefully more knowledge
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FredMcD
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4245 個解決方法 59390 個答案

FredMcD said

bp-ccf5b705-8077-41af-bd9e-949270190905
Signature: js::jit::GetNativeDataPropertyByValuePure<T>

Kcl said

Hi Fred- I am not remotely a tecchie- can you tell me what this means?

I post the crash report information so others like me can see the highlights of the report.

FredMcD said

Let’s do a full clean re-install;

Kcl said

And regarding reinstalling . . . .

Sometimes the problem is corrupt program files. A clean reinstall removes and replaces such files.

''FredMcD [[#answer-1249591|said]]'' <blockquote> bp-ccf5b705-8077-41af-bd9e-949270190905<br> Signature: js::jit::GetNativeDataPropertyByValuePure<T> </blockquote> ''Kcl [[#answer-1249702|said]]'' <blockquote> Hi Fred- I am not remotely a tecchie- can you tell me what this means? </blockquote> I post the crash report information so others like me can see the highlights of the report. ''FredMcD [[#answer-1249592|said]]'' <blockquote> Let’s do a full clean re-install; </blockquote> ''Kcl [[#answer-1249702|said]]'' <blockquote> And regarding reinstalling . . . . </blockquote> Sometimes the problem is corrupt program files. A clean reinstall removes and replaces such files.
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FredMcD
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4245 個解決方法 59390 個答案

Kcl said

. . . but I fear I'm in over my head.

Don't worry. We have plenty of life preservers here  ;-)

''Kcl [[#answer-1249702|said]]'' <blockquote> . . . but I fear I'm in over my head. </blockquote> Don't worry. We have plenty of life preservers here ;-)
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