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Amazon DRM Error

已張貼

Windows 10 had an update, I reverted the update, and now for Amazon specifically, and on Firefox only, I cannot play prime videos. I get error 7235 which is digital rights error. Basically it cannot see the add-on "Widevine Content Decryption Module". I've tried restarting PC several times, 4 different version of Firefox from 63-68 (currently on version 63). Tried uninstalling completely and reinstalling Firefox. I prompted Widevine to prompt when used and when I played a Amazon video, it DID prompt me, but still gave me the error.

Tried contacting amazon support but they just gave me the basic troubleshooting and had no luck. Any ideas are appreciated!

Windows 10 had an update, I reverted the update, and now for Amazon specifically, and on Firefox only, I cannot play prime videos. I get error 7235 which is digital rights error. Basically it cannot see the add-on "Widevine Content Decryption Module". I've tried restarting PC several times, 4 different version of Firefox from 63-68 (currently on version 63). Tried uninstalling completely and reinstalling Firefox. I prompted Widevine to prompt when used and when I played a Amazon video, it DID prompt me, but still gave me the error. Tried contacting amazon support but they just gave me the basic troubleshooting and had no luck. Any ideas are appreciated!
附加的畫面擷圖

被選擇的解決方法

Hi Turbow5, This method recently helped a user with FF 60.0:

Type or paste about:profiles in the address bar Press Enter Look for your Default Profile Next to Root Directory click the Open Folder button Close Firefox

In your Profile Folder find the folder gmp-widevinecdm Move it to your desktop

Start Firefox A new WidevineDRM module will install Go to Add-ons/Plugins and Check For Updates

You can delete the gmp-widevinecdm folder on your desktop.

從原來的回覆中察看解決方案 0
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額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 32.0 r0

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

更多資訊

My_Cheese_Is_Slippin'
  • Top 10 Contributor
64 個解決方法 756 個答案

選擇的解決方法

Hi Turbow5, This method recently helped a user with FF 60.0:

Type or paste about:profiles in the address bar Press Enter Look for your Default Profile Next to Root Directory click the Open Folder button Close Firefox

In your Profile Folder find the folder gmp-widevinecdm Move it to your desktop

Start Firefox A new WidevineDRM module will install Go to Add-ons/Plugins and Check For Updates

You can delete the gmp-widevinecdm folder on your desktop.

Hi Turbow5, This method recently helped a user with FF 60.0: Type or paste about:profiles in the address bar Press Enter Look for your Default Profile Next to Root Directory click the Open Folder button Close Firefox In your Profile Folder find the folder gmp-widevinecdm Move it to your desktop Start Firefox A new WidevineDRM module will install Go to Add-ons/Plugins and Check For Updates You can delete the gmp-widevinecdm folder on your desktop.
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提出問題者

Cheese! You are awesome. Worked perfectly.

Cheese! You are awesome. Worked perfectly.
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My_Cheese_Is_Slippin'
  • Top 10 Contributor
64 個解決方法 756 個答案

I'm glad I could help.

Browse Safe!

I'm glad I could help. Browse Safe!
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