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技術支援討論區

Problem with fonts

已張貼

Hello. I have a problem with fonts. Please see the printscreen file.

Hello. I have a problem with fonts. Please see the printscreen file.
附加的畫面擷圖
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額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 21.0 r0

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

更多資訊

McCoy
  • Top 10 Contributor
578 個解決方法 5390 個答案

Hello ak-tav,

From your screenshot I can't really tell what the font problem is, probably because I don't speak the language.

But your system details show that you need to update your Adobe Flash Player - you're running a very old version, which can cause problems, and just might be the culprit here .....

Would you please uninstall your current version and install the latest version, which is 32.0.0.238

Uninstaller : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

https://get.adobe.com/flashplayer/

Note : some 'extras' may be offered in the download.

If that doesn't fix the problem, we'll have to look for another solution ....

Hello ak-tav, From your screenshot I can't really tell what the font problem is, probably because I don't speak the language. But your system details show that you need to update your Adobe Flash Player - you're running a very old version, which can cause problems, and just might be the culprit here ..... Would you please uninstall your current version and install the latest version, which is '''32.0.0.238''' Uninstaller : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html https://get.adobe.com/flashplayer/ Note : some 'extras' may be offered in the download. If that doesn't fix the problem, we'll have to look for another solution ....
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FredMcD
  • Top 10 Contributor
4308 個解決方法 60487 個答案

McCoy said

From your screenshot I can't really tell what the font problem is, probably because I don't speak the language.

Please explain the font issue better.

''McCoy [[#answer-1247574|said]]'' <blockquote> From your screenshot I can't really tell what the font problem is, probably because I don't speak the language. </blockquote> Please explain the font issue better.
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cor-el
  • Top 10 Contributor
  • Moderator
17687 個解決方法 160003 個答案

It is likely that the problem is that the letters are too much spaced what makes reading more difficult.

I t i s l i k e l y t h a t t h e p r o b l e m i s t h a t t h e l e t t e r s a r e t o o m u c h s p a c e d w h a t m a k e s r e a d i n g m o r e d i f f i c u l t .

It is likely that the problem is that the letters are too much spaced what makes reading more difficult. I t i s l i k e l y t h a t t h e p r o b l e m i s t h a t t h e l e t t e r s a r e t o o m u c h s p a c e d w h a t m a k e s r e a d i n g m o r e d i f f i c u l t .
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McCoy
  • Top 10 Contributor
578 個解決方法 5390 個答案

cor-el said

It is likely that the problem is that the letters are too much spaced what makes reading more difficult.

I t i s l i k e l y t h a t t h e p r o b l e m i s t h a t t h e l e t t e r s a r e t o o m u c h s p a c e d w h a t m a k e s r e a d i n g m o r e d i f f i c u l t .

Very astute  !

''cor-el [[#answer-1247779|said]]'' <blockquote> It is likely that the problem is that the letters are too much spaced what makes reading more difficult.<BR> <BR> I t i s l i k e l y t h a t t h e p r o b l e m i s t h a t t h e l e t t e r s a r e t o o m u c h s p a c e d w h a t m a k e s r e a d i n g m o r e d i f f i c u l t . </blockquote> Very astute !
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提出問題者

McCoy said

Hello ak-tav, From your screenshot I can't really tell what the font problem is, probably because I don't speak the language. But your system details show that you need to update your Adobe Flash Player - you're running a very old version, which can cause problems, and just might be the culprit here ..... Would you please uninstall your current version and install the latest version, which is 32.0.0.238 Uninstaller : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html https://get.adobe.com/flashplayer/ Note : some 'extras' may be offered in the download. If that doesn't fix the problem, we'll have to look for another solution ....

Hello. I did as you said with Flash Player but the result is absent. Please see the screen shots.

''McCoy [[#answer-1247574|said]]'' <blockquote> Hello ak-tav, From your screenshot I can't really tell what the font problem is, probably because I don't speak the language. But your system details show that you need to update your Adobe Flash Player - you're running a very old version, which can cause problems, and just might be the culprit here ..... Would you please uninstall your current version and install the latest version, which is '''32.0.0.238''' Uninstaller : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html https://get.adobe.com/flashplayer/ Note : some 'extras' may be offered in the download. If that doesn't fix the problem, we'll have to look for another solution .... </blockquote> Hello. I did as you said with Flash Player but the result is absent. Please see the screen shots.
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McCoy
  • Top 10 Contributor
578 個解決方法 5390 個答案

Too bad that updating Flash didn't change anything, but you needed to update Flash anyway, to avoid (other) problems in the future - so : well done !

Back to the font problem : Can you confirm that cor-el is right about what the problem actually is ?

Too bad that updating Flash didn't change anything, but you needed to update Flash anyway, to avoid (other) problems in the future - so : well done ! Back to the font problem : Can you confirm that cor-el is right about what the problem actually is ?
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提出問題者

McCoy said

Too bad that updating Flash didn't change anything, but you needed to update Flash anyway, to avoid (other) problems in the future - so : well done ! Back to the font problem : Can you confirm that cor-el is right about what the problem actually is ?

Yes, cor-el is right - "I t i s l i k e l y t h a t t h e p r o b l e m i s t h a t t h e l e t t e r s a r e t o o m u c h s p a c e d"

''McCoy [[#answer-1247796|said]]'' <blockquote> Too bad that updating Flash didn't change anything, but you needed to update Flash anyway, to avoid (other) problems in the future - so : well done ! Back to the font problem : Can you confirm that cor-el is right about what the problem actually is ? </blockquote> Yes, cor-el is right - "I t i s l i k e l y t h a t t h e p r o b l e m i s t h a t t h e l e t t e r s a r e t o o m u c h s p a c e d"
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McCoy
  • Top 10 Contributor
578 個解決方法 5390 個答案

ak-tav said

Yes, cor-el is right - "I t i s l i k e l y t h a t t h e p r o b l e m i s t h a t t h e l e t t e r s a r e t o o m u c h s p a c e d"

Thank you !

If I knew how to get your proper letter-spacing back I would post the solution right now, but this is something I know nothing about .....

I'm sure that cor-el (or someone else) will be able to get things back to normal for you.

''ak-tav [[#answer-1247798|said]]'' <blockquote> Yes, cor-el is right - "I t i s l i k e l y t h a t t h e p r o b l e m i s t h a t t h e l e t t e r s a r e t o o m u c h s p a c e d" </blockquote> Thank you ! If I knew how to get your proper letter-spacing back I would post the solution right now, but this is something I know nothing about ..... I'm sure that cor-el (or someone else) will be able to get things back to normal for you.
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McCoy
  • Top 10 Contributor
578 個解決方法 5390 個答案

Just out of curiosity I went to https://www.avito.ru/cheboksary and
there was normal spacing between letters.

Opened the web console (Ctrl+Shift+K) => Inspector (on the left) => Fonts (on the right) and next to "spacing" it says : "normal - 0 em".

What does it say when you do that ?

Just out of curiosity I went to https://www.avito.ru/cheboksary and <BR>there was normal spacing between letters. Opened the web console (Ctrl+Shift+K) => Inspector (on the left) => Fonts (on the right) and next to "spacing" it says : "normal - 0 em". What does it say when you do that ?
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cor-el
  • Top 10 Contributor
  • Moderator
17687 個解決方法 160003 個答案

This could be a problem with the font that Firefox uses in your case.

I see this rule:

  • font-family: Arial,'Helvetica Neue',Helvetica,sans-serif;

We have seen cases before where Helvetica fonts are causing issues.

You can check in the Font tab in the right panel in the Inspector what font is actually used because Firefox might be using a different font than specified by the website.

This could be a problem with the font that Firefox uses in your case. I see this rule: *font-family: Arial,'Helvetica Neue',Helvetica,sans-serif; We have seen cases before where Helvetica fonts are causing issues. You can check in the <b>Font</b> tab in the right panel in the Inspector what font is actually used because Firefox might be using a different font than specified by the website. *https://developer.mozilla.org/en-US/Tools/Page_Inspector/How_to/View_fonts
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提出問題者

McCoy said

Just out of curiosity I went to https://www.avito.ru/cheboksary and
there was normal spacing between letters. Opened the web console (Ctrl+Shift+K) => Inspector (on the left) => Fonts (on the right) and next to "spacing" it says : "normal - 0 em". What does it say when you do that ?

Hello, McCoy I did as you said - spacing=0 but the font (MS PGothic) is not that I choose in my preferences. See 2 screenshots, please

''McCoy [[#answer-1247812|said]]'' <blockquote> Just out of curiosity I went to https://www.avito.ru/cheboksary and <BR>there was normal spacing between letters. Opened the web console (Ctrl+Shift+K) => Inspector (on the left) => Fonts (on the right) and next to "spacing" it says : "normal - 0 em". What does it say when you do that ? </blockquote> Hello, McCoy I did as you said - spacing=0 but the font (MS PGothic) is not that I choose in my preferences. See 2 screenshots, please
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McCoy
  • Top 10 Contributor
578 個解決方法 5390 個答案

I just went to that site again and checked which font is used : Arial ....

Also compared my font settings to yours : exactly the same .....

I haven't a clue why this is different on your side, but I'm sure that cor-el (or someone else) will know.

I just went to that site again and checked which font is used : Arial .... Also compared my font settings to yours : exactly the same ..... I haven't a clue why this is different on your side, but I'm sure that cor-el (or someone else) will know.
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