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I can not use the authenticator app because I removed it from my phone. I do not have any recovery codes, so I can not log into my Firefox account. Is there another way to regain access to your account? Can a Firefox employee reset the account manually?

I can not use the authenticator app because I removed it from my phone. I do not have any recovery codes, so I can not log into my Firefox account. Is there another way to regain access to your account? Can a Firefox employee reset the account manually?
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額外的系統細節

已安裝的外掛程式

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應用程式

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.87 Safari/537.36

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cor-el
  • Top 10 Contributor
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17425 個解決方法 157456 個答案

You should have disabled 2FA before removing the authenticator app or at least create new recovery codes. Now you will have to create a new account with another email.

See also:

You should have disabled 2FA before removing the authenticator app or at least create new recovery codes. Now you will have to create a new account with another email. See also: *https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication

由 cor-el 於 修改

這篇文章有幫助嗎? 0
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cor-el said

You should have disabled 2FA before removing the authenticator app or at least create new recovery codes. Now you will have to create a new account with another email. See also:

I would still like to access that account or delete it permanently with all my data. If it is possible? Could I somehow contact the mozilla support who can access such things? If exist some GDPR departament in Mozilla?

''cor-el [[#answer-1242643|said]]'' <blockquote> You should have disabled 2FA before removing the authenticator app or at least create new recovery codes. Now you will have to create a new account with another email. See also: *https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication </blockquote> I would still like to access that account or delete it permanently with all my data. If it is possible? Could I somehow contact the mozilla support who can access such things? If exist some GDPR departament in Mozilla?

由 ludvickk 於 修改

這篇文章有幫助嗎?
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