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技術支援討論區

Firefox crashes

已張貼

Firefox immediately goes to the crash report dialog about half the time I start it. When this happens it takes up to 15 times restarting it for it to actually start. I've tried a clean install and starting in safe mode but the same thing happens. The most recent crash report ID is bp-a433666b-c733-415f-940a-e29210190805. Can anyone help with this?

Firefox immediately goes to the crash report dialog about half the time I start it. When this happens it takes up to 15 times restarting it for it to actually start. I've tried a clean install and starting in safe mode but the same thing happens. The most recent crash report ID is bp-a433666b-c733-415f-940a-e29210190805. Can anyone help with this?
引用

額外的系統細節

應用程式

  • Firefox 68.0.1
  • 使用者代理:Mozilla/5.0 (X11; Linux x86_64; rv:68.0) Gecko/20100101 Firefox/68.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/68.0.1/Linux/en-US/

擴充套件

  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • Fixed Zoom 2.1.5 ({a655a6b2-69a5-40de-a3b8-3f7f200c95a7}) (Inactive)
  • GNOME Shell integration 10.1 (chrome-gnome-shell@gnome.org) (Inactive)
  • GSConnect 6 (gsconnect@andyholmes.github.io) (Inactive)
  • Honey 11.3.5 (jid1-93CWPmRbVPjRQA@jetpack) (Inactive)
  • LastPass: Free Password Manager 4.29.0.4 (support@lastpass.com) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Mesa DRI Intel(R) HD Graphics (Whiskey Lake 3x8 GT2)
  • adapterDeviceID: 0x3ea0
  • adapterDrivers:
  • adapterRAM: 3072MB
  • adapterVendorID: 0x8086
  • contentUsesTiling: False
  • crashGuards: []
  • driverDate:
  • driverVendor: mesa/i965
  • driverVersion: 19.1.3.0
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Acceleration blocked by safe-mode', u'type': u'runtime'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'OpenGL Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable-in-safe-mode', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable-in-safe-mode', u'message': u'Safe-mode is enabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blocked-vendor-unsupported', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked-vendor-unsupported', u'message': u'Unsupported vendor', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'blocked', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'OMTP blocked by safe-mode', u'type': u'runtime'}], u'name': u'OMTP'}]}
  • info: {u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'CairoUseXRender': 0, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: {u'key': u''}
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: False
  • offMainThreadPaintWorkerCount: 0
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowProtocol: x11
  • windowUsingAdvancedLayers: False

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 是
Jeremy Sanders
  • Top 25 Contributor
12 個解決方法 142 個答案

Have you tried starting in Safe Mode?

Have you tried starting in Safe Mode?
這篇文章有幫助嗎? 0
引用

提出問題者

Jeremy Sanders said

Have you tried starting in Safe Mode?

Yes. The same thing happens when I try starting in safe mode. The crash report ID I gave is from when I tried starting in safe mode.

''Jeremy Sanders [[#answer-1243257|said]]'' <blockquote> Have you tried starting in Safe Mode? </blockquote> Yes. The same thing happens when I try starting in safe mode. The crash report ID I gave is from when I tried starting in safe mode.
這篇文章有幫助嗎?
引用
JohannHan
  • Top 25 Contributor
5 個解決方法 109 個答案

Start Firefox in the terminal and see the report.

Start Firefox in the terminal and see the report.
這篇文章有幫助嗎?
引用

提出問題者

JohannHan said

Start Firefox in the terminal and see the report.

It doesn't seem to crash if I just run firefox with no parameters. If I run firefox %u like it is in the .desktop it gives the same behavior as I described in the original post. Here is a crash report when running firefox %u from the terminal bp-fb3f718a-3fc8-4c93-a253-686aa0190810. I assume that just deleting the %u from the .desktop file would solve the problem but I don't know if this would have any other unintended consequences. Also I would have to redo this every time firefox updates.

''JohannHan [[#answer-1243408|said]]'' <blockquote> Start Firefox in the terminal and see the report. </blockquote> It doesn't seem to crash if I just run firefox with no parameters. If I run firefox %u like it is in the .desktop it gives the same behavior as I described in the original post. Here is a crash report when running firefox %u from the terminal bp-fb3f718a-3fc8-4c93-a253-686aa0190810. I assume that just deleting the %u from the .desktop file would solve the problem but I don't know if this would have any other unintended consequences. Also I would have to redo this every time firefox updates.
這篇文章有幫助嗎?
引用

提出問題者

I don't know if this information helps, but I'm using the Gnome desktop. I tried disabling my gnome extensions but that didn't help the crashing either. Interestingly I tried another desktop (cinnamon) and did not get any crashing. Gnome cannot be the problem though because my other computer is running gnome also with no problems with firefox. I would really like to get this problem fixed.

I don't know if this information helps, but I'm using the Gnome desktop. I tried disabling my gnome extensions but that didn't help the crashing either. Interestingly I tried another desktop (cinnamon) and did not get any crashing. Gnome cannot be the problem though because my other computer is running gnome also with no problems with firefox. I would really like to get this problem fixed.
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