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Why does PNC Online Banking not work on Firefox?

  • 11 回覆
  • 2 有這個問題
  • 62 次檢視
  • 最近回覆由 RobertJ

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I've been trying to access PNC Online Banking using Firefox 67 and 68. It won't work, and I've had to use EDGE in order to do my online banking. I called PNC and they said FireFox is not the best browser to use on their website. They suggested Chrome (which I refuse to do) or EDGE. Is there some sort of work around for this issue?

所有回覆 (11)

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Hi gregghelsel, I also bank with PNC, and it works fine for me with Firefox. What kind of issues are you having?

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Enter my username and password and get this in response:"

"Please try using another internet browser. If you still receive this message, please call the Customer Care Center at 1-800-762-2035 and reference code: 18.7406d217.1563116526.cd19b50"

Called the CCC and they said Firefox doesn't work.

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Well, I just went into options, and changed the following: Privacy & Security>Manage Permissions (under Cookies & Site Data)

Entered: https://www.onlinebanking.pnc.com

&

https://www.pnc.com

and clicked ALLOW for each entry. That seems to have done the trick.

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Hi gregghelsel, If you still have issues, here's a good option to clear out all information specifically for that site, including login & password, called Forget About This Site: Delete browsing, search and download history on Firefox Scroll down to Remove a single website from your history.

Happy Banking

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Note that you can create one entry for the top level domain to include other domains: https://pnc.com

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Not so fast!!

Well, now that I've included www.pnc.com in both the managed exceptions in cookies as well as allowing pop-ups, it no longer works. So, there's something else at play here....

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Hi gregghelsel, I don't have PNC in my exceptions and I have pop-ups blocked. Try removing all PNC entries in your exceptions and turn on pop-up blocking. Then do a Forget About This Site on PNC - everything about that site will be removed except bookmarks, including any stored logins & passwords. Try it again. If you still have issues, try Firefox Safe Mode to rule out any add-ons: Troubleshoot Firefox issues using Safe Mode If you still have issues, take a closer look at your anti-virus.

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FYI I use Firefox Custom Security settings: Trackers - In All Windows Cookies - All third party Cryptominers Fingerprinters

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Followed all the above steps, and still cannot access PNC with Firefox. Using Edge works, but not Firefox. Disappointing.

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I have the same problem since yesterday (9/24/2019) and have tried all the above fixes with no success using Firefox ver. 69.0.1 on a win10 computer. However, I can login using Firefox ver. 69.0.1 on a LINUX (Fedora) computer. PNC also told me Firefox doesn't work on their system since they did a recent update. Any suggestions?

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Hi Paul Gilpin, I cleared all cookies & site in Firefox for PNC. Then I removed all stored cookies in a 3rd party utility which I have. Nothing left regarding PNC in Firefox or on my PC.

I then went to PNC, logged in, checked my account and logged out. All new cookies & site data. No problems.