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Using Firefox to view web pages that include Apple Maps send monitor to sleep

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When I use Firefox to view web pages that include Apple Maps, this sends my monitor to sleep (simple message "Attention Entering Sleep mode" then screen goes black). There seems no way out of this except to switch off the PC and reboot. This only happens in normal mode, web pages display normally in Safe Mode. Tried Refreshing Firefox, disabling all Plugins, disabling hardware acceleration; I have no Themes or Extensions; new Profile - none make any difference. When the map starts to load, it gets to the point where text (i.e. place names) are rendered but the text is garbled and then the monitor goes to sleep. Any ideas anything else I can try? Can I somehow debug the rendering of the map? Or am I resigned to always using Firefox in Safe Mode - does this matter anyway? Thanking you for any suggestions.

When I use Firefox to view web pages that include Apple Maps, this sends my monitor to sleep (simple message "Attention Entering Sleep mode" then screen goes black). There seems no way out of this except to switch off the PC and reboot. This only happens in normal mode, web pages display normally in Safe Mode. Tried Refreshing Firefox, disabling all Plugins, disabling hardware acceleration; I have no Themes or Extensions; new Profile - none make any difference. When the map starts to load, it gets to the point where text (i.e. place names) are rendered but the text is garbled and then the monitor goes to sleep. Any ideas anything else I can try? Can I somehow debug the rendering of the map? Or am I resigned to always using Firefox in Safe Mode - does this matter anyway? Thanking you for any suggestions.
引用

額外的系統細節

已安裝的外掛程式

1. OpenH264 Video Codec provided by Cisco Systems, Inc. 2. Widevine Content Decryption Module provided by Google Inc.

應用程式

  • Firefox 68.0
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/68.0/WINNT/en-GB/

擴充套件

  • Amazon.co.uk 1.1 (amazon@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • Chambers (UK) 1.0 (chambers-en-GB@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) G41 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e32
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 2a9d103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: {u'key': u'blocked-driver'}
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7600.16972
  • driverDate: 10-15-2010
  • driverDate2:
  • driverVendor:
  • driverVendor2:
  • driverVersion: 8.15.10.2226
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}, {u'status': u'blocked', u'message': u'Acceleration blocked by safe-mode', u'type': u'runtime'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'blocked', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Safe-mode is enabled', u'type': u'runtime'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable-no-angle', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable-no-angle', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blacklisted', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'blocked', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'OMTP blocked by safe-mode', u'type': u'runtime'}], u'name': u'OMTP'}]}
  • info: {u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'cairo', u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: {u'key': u''}
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: False
  • offMainThreadPaintWorkerCount: 0
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
hellosct1
  • Top 25 Contributor
14 個解決方法 145 個答案

Hi, I think you can create a ticket on our bugzilla so that teams can read it

https://bugzilla.mozilla.org

thank's

Hi, I think you can create a ticket on our bugzilla so that teams can read it https://bugzilla.mozilla.org thank's
這篇文章有幫助嗎?
引用

提出問題者

ticker created on bugzilla: https://bugzilla.mozilla.org/show_bug.cgi?id=1565520
這篇文章有幫助嗎?
引用
cor-el
  • Top 10 Contributor
  • Moderator
17352 個解決方法 156837 個答案

Is this about Windows Safe Mode ?

What security software do you have?

Are your display drivers up to date?

Is this about Windows Safe Mode ? What security software do you have? Are your display drivers up to date? *https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
這篇文章有幫助嗎?
引用

提出問題者

No, this is Firefox Safe Mode vs Firefox normal mode. The problem only occurs in Firefox normal mode, the websites with maps render correctly in Firefox Safe mode.

Security software is MalwareBytes Premium.

64-bit System Running Firefox v68 on Windows 7. Windows says both monitor and graphics drivers up-to-date, but I will check with the manufacturers ( I won't get chance to do this till Monday).

No, this is Firefox Safe Mode vs Firefox normal mode. The problem only occurs in Firefox normal mode, the websites with maps render correctly in Firefox Safe mode. Security software is MalwareBytes Premium. 64-bit System Running Firefox v68 on Windows 7. Windows says both monitor and graphics drivers up-to-date, but I will check with the manufacturers ( I won't get chance to do this till Monday).
這篇文章有幫助嗎?
引用
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