Website Menus Disappear When Moving Mouse; Unable to Make Selection.
I can hover over the menu and it will display my submenus; however when I move my mouse in an attempt to select something from that submenu, the submenu disappears. Never able to select anything within the menu. I have tried running in Safe Mode, didn't resolve. This started the end of May 2019. There were no changes made to the website.
- User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0
Does this happen with all menus that open on hover or only on this specific website ?
Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?
Can you attach a screenshot?
- use a compressed image type like PNG or JPG to save the screenshot
Only on this specific website. Referencing the screenshots, if I hover my mouse over any of the menu options (Accounts/Transactions/Services/Preferences/Sign Off), I can view the menu contents; however as soon as I move my mouse down to select something within the menu - for example Accounts->Overview, the menu disappears.
A possible cause is a small gap between the menu bar and the drop-down list. Sometimes you can workaround this by moving the mouse pointer as quickly as possible to the drop-down list.
The menus work fine in Chrome, IE 11 and Edge; however not in Firefox since May. Moving fast does not help.