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技術支援討論區

my browser is crashing

已張貼

My firefox browser is intermittently crashing. I will step away from my desk and come back to a crashed browser.

  • MacBook Pro purchased in Dec 2018
  • LG monitory LG27UK850
  • Using duck-duck-go for search
  • firefox updated - 67.0 64 bit
  • flash updated - 32.0.0.192
  • Max OS updated - 10.14.5
  • completed Refresh Firefox
  • did memory test on macbook pro through holding down "D" key while restarting - "No Issues Found, ADP000"
  • all above checks and updates done after a prior crash, and then it crashed again
  • bp-6ec4ea83-017d-4df4-88fe-c47c50190527 is most recent crash report from today
  • I'm now testing in firefox browser safe mode, but don't have much time on this yet

Any additional clues on next steps would help. Not sure what to try next.

Thank you,

Cindy

My firefox browser is intermittently crashing. I will step away from my desk and come back to a crashed browser. * MacBook Pro purchased in Dec 2018 * LG monitory LG27UK850 * Using duck-duck-go for search * firefox updated - 67.0 64 bit * flash updated - 32.0.0.192 * Max OS updated - 10.14.5 * completed Refresh Firefox * did memory test on macbook pro through holding down "D" key while restarting - "No Issues Found, ADP000" * all above checks and updates done after a prior crash, and then it crashed again * bp-6ec4ea83-017d-4df4-88fe-c47c50190527 is most recent crash report from today * I'm now testing in firefox browser safe mode, but don't have much time on this yet Any additional clues on next steps would help. Not sure what to try next. Thank you, Cindy
引用

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 32.0 r0

應用程式

  • Firefox 67.0
  • 使用者代理:Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:67.0) Gecko/20100101 Firefox/67.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/67.0/Darwin/en-US/

擴充套件

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription:
  • adapterDeviceID: 0x3ea5
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Acceleration blocked by safe-mode', u'type': u'runtime'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'OpenGL Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Safe-mode is enabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'blocked', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'OMTP blocked by safe-mode', u'type': u'runtime'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 1024, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 1024, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • lowEndMachine: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: {u'key': u''}
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: False
  • offMainThreadPaintWorkerCount: 0
  • targetFrameRate: 60
  • usesTiling: True
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4224 個解決方法 58962 個答案

bp-6ec4ea83-017d-4df4-88fe-c47c50190527 Signature: CVCGDisplayLink::getDisplayTimes

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

1513257 RESOLVED DUPLICATE Crash in CVCGDisplayLink::getDisplayTimes (Thunderbird) DUPLICATE of bug 1201401

1201401 NEW --- crash in CVCGDisplayLink::getDisplayTimes Mac coming out of sleep (waking) with external monitor

bp-6ec4ea83-017d-4df4-88fe-c47c50190527 Signature: CVCGDisplayLink::getDisplayTimes Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS 1513257 RESOLVED DUPLICATE Crash in CVCGDisplayLink::getDisplayTimes (Thunderbird) DUPLICATE of bug 1201401 1201401 NEW --- crash in CVCGDisplayLink::getDisplayTimes Mac coming out of sleep (waking) with external monitor
這篇文章有幫助嗎? 0
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FredMcD
  • Top 10 Contributor
4224 個解決方法 58962 個答案

Are you using an external monitor?

Are you using an external monitor?
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提出問題者

Thank you. Yes, I am using an external monitor per my original post - LG27UK850. Are you thinking that could be the problem? Appreciate your help.

Thank you. Yes, I am using an external monitor per my original post - LG27UK850. Are you thinking that could be the problem? Appreciate your help.
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提出問題者

Is there a way for me to connect or configure differently to an my external monitor to avoid crashing?

Is there a way for me to connect or configure differently to an my external monitor to avoid crashing?
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FredMcD
  • Top 10 Contributor
4224 個解決方法 58962 個答案

This is outside my area. Can you move Firefox to your primary monitor?

This is outside my area. Can you move Firefox to your primary monitor?
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cor-el
  • Top 10 Contributor
  • Moderator
17415 個解決方法 157330 個答案

See the bug report for some suggestions.

  • Bug 1201401 - crash in CVCGDisplayLink::getDisplayTimes Mac coming out of sleep (waking) with external monitor
See the bug report for some suggestions. *[https://bugzilla.mozilla.org/show_bug.cgi?id=1201401 Bug 1201401] - crash in CVCGDisplayLink::getDisplayTimes Mac coming out of sleep (waking) with external monitor
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