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An updated version of Firefox is available to address the issues with Add-ons disabled or fail to install on Firefox. You can download the update for your OS here: https://www.mozilla.org/firefox/new/ For Known Issues and Workarounds, please check out the update at https://support.mozilla.org/kb/add-ons-disabled-or-fail-to-install-firefox

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Messenger and the the Notifications pull-down menu on Facebook are non-functional using Firefox.

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The Messenger page cycles and then goes blank, but with the full top-menu items showing.

When I try the Notifications pull-down it just cycles, and never shows the notifications.

These two FB features work perfectly on Safari.

Is this a Firefox problem, or a FB problem?

The Messenger page cycles and then goes blank, but with the full top-menu items showing. When I try the Notifications pull-down it just cycles, and never shows the notifications. These two FB features work perfectly on Safari. Is this a Firefox problem, or a FB problem?
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FredMcD
  • Top 10 Contributor
4074 個解決方法 56842 個答案

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: [https://support.mozilla.org/en-US/kb/tracking-protection Tracking Protection] {web link}
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提出問題者

Starting in Safe Mode did not solve the problem.

Starting in Safe Mode did not solve the problem.
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FredMcD
  • Top 10 Contributor
4074 個解決方法 56842 個答案

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.


https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any settings.

Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} ------------- https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right-click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any settings.
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提出問題者

I tried doing the "Remove History For One Site".

While I was successful at removing the history, the same two problems exist.

No solution.

I tried doing the "Remove History For One Site". While I was successful at removing the history, the same two problems exist. No solution.
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FredMcD
  • Top 10 Contributor
4074 個解決方法 56842 個答案

Please provide a public link (no password) that we can check out. No Personal Information Please !

Please provide a public link (no password) that we can check out. '''No Personal Information Please ! '''
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FredMcD said

Please provide a public link (no password) that we can check out. No Personal Information Please !

A public link to what?

This loss of functionality is all happening when I am signed in to my Facebook account.

I will try to attach two screenshots...one of the pull-down "notifications" menu just cycling, and the other of the essentially blank "messenger" page.

Again, I have cleared out history, cache, rebooted, checked any applicable preferences...and sent "reports" to Facebook (with no reply)...and since everything works perfectly on Safari, it appears that this is somehow connected to Firefox.

''FredMcD [[#answer-1223203|said]]'' <blockquote> Please provide a public link (no password) that we can check out. '''No Personal Information Please ! ''' </blockquote> A public link to what? This loss of functionality is all happening when I am signed in to my Facebook account. I will try to attach two screenshots...one of the pull-down "notifications" menu just cycling, and the other of the essentially blank "messenger" page. Again, I have cleared out history, cache, rebooted, checked any applicable preferences...and sent "reports" to Facebook (with no reply)...and since everything works perfectly on Safari, it appears that this is somehow connected to Firefox.
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FredMcD
  • Top 10 Contributor
4074 個解決方法 56842 個答案

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 66.0.4 May 5, 2019 Fixes add-on certificate issue. 66.0.5 May 7, 2019 Further improvements to re-enable web extensions

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version '''66.0.4''' May 5, 2019 Fixes add-on certificate issue. '''66.0.5''' May 7, 2019 Further improvements to re-enable web extensions
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Yes, I am on Firefox 66.0.5.

One of these recent versions is likely where/when the problems began for me.

Yes, I am on Firefox 66.0.5. One of these recent versions is likely where/when the problems began for me.
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FredMcD
  • Top 10 Contributor
4074 個解決方法 56842 個答案

I called for more help.

I called for more help.
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Thanks...no change at this end...

Thanks...no change at this end...
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McCoy
  • Top 10 Contributor
396 個解決方法 3431 個答案

lpattis said

Starting in Safe Mode did not solve the problem.

Did you read the second part of FredMcD's first post about "Content blocking" (formerly known as "Tracking Protection")  ?

https://support.mozilla.org/en-US/kb/content-blocking

''lpattis [[#answer-1223038|said]]'' <blockquote> Starting in Safe Mode did not solve the problem. </blockquote> Did you read the second part of FredMcD's first post about "Content blocking" (formerly known as "Tracking Protection") ? https://support.mozilla.org/en-US/kb/content-blocking
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McCoy said

lpattis said
Starting in Safe Mode did not solve the problem.

Did you read the second part of FredMcD's first post about "Content blocking" (formerly known as "Tracking Protection")  ?

https://support.mozilla.org/en-US/kb/content-blocking


I'm pretty sure that I was not being limited on Facebook with this...no "shield" icon...and then I went to the "privacy & security" area of the Firefox prefs page and looked things over. It wasn't completely clear how to turn this off completely to test, but it appeared to me that my problems are not arising from that area...I'm not 100% sure on this...any further instructions relating to the specifics on that page would not be unwelcomed!

Thanks.

''McCoy [[#answer-1223370|said]]'' <blockquote> ''lpattis [[#answer-1223038|said]]'' <blockquote> Starting in Safe Mode did not solve the problem. </blockquote> Did you read the second part of FredMcD's first post about "Content blocking" (formerly known as "Tracking Protection") ? https://support.mozilla.org/en-US/kb/content-blocking </blockquote> I'm pretty sure that I was not being limited on Facebook with this...no "shield" icon...and then I went to the "privacy & security" area of the Firefox prefs page and looked things over. It wasn't completely clear how to turn this off completely to test, but it appeared to me that my problems are not arising from that area...I'm not 100% sure on this...any further instructions relating to the specifics on that page would not be unwelcomed! Thanks.
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FredMcD
  • Top 10 Contributor
4074 個解決方法 56842 個答案

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
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Thanks, unfortunately no change to the problems by starting my Mac in safe mode (as per the linked instructions).

BTW, the *only* problem I am having is in Facebook, as per my descriptions.

Thanks, unfortunately no change to the problems by starting my Mac in safe mode (as per the linked instructions). BTW, the *only* problem I am having is in Facebook, as per my descriptions.

由 lpattis 於 修改

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jgary 0 個解決方法 1 個答案

I have this same problem with the New Firefox Quantum. ONLY problems in FACEBOOK..

On my Facebook page the bell with the number of Notifications shows numbers as before but I can't open it to see what the notification was, I can't open my messages and friend requests. I can not play videos on Facebook but I checked on Safari and they do run on Facebook there..I'm running Firefox ver 66.0.5 (64-bit) I checked all updates on add ons and plug ins. All up to date..I'm running OSX 10.10. 5 on a Mac

I have this same problem with the New Firefox Quantum. ONLY problems in FACEBOOK.. On my Facebook page the bell with the number of Notifications shows numbers as before but I can't open it to see what the notification was, I can't open my messages and friend requests. I can not play videos on Facebook but I checked on Safari and they do run on Facebook there..I'm running Firefox ver 66.0.5 (64-bit) I checked all updates on add ons and plug ins. All up to date..I'm running OSX 10.10. 5 on a Mac
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