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Firefox browser is blocking the paypal popup on our order forms. Im trying to find information on why or how we can get around this

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Hey,

Recently we have discovered that the firefox browser was blocking popups for our paypal smart button, so when you click to pay firefox prevents that payment popup from happening. Is this supposed to be happening? To my understanding user interaction should generate the popup.

Hey, Recently we have discovered that the firefox browser was blocking popups for our paypal smart button, so when you click to pay firefox prevents that payment popup from happening. Is this supposed to be happening? To my understanding user interaction should generate the popup.
引用

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 32.0 r0

應用程式

  • Firefox 67.0b18
  • 使用者代理:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/67.0/WINNT/en-US/

擴充套件

  • Adblock Plus - free ad blocker 3.5.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • ColorZilla 3.3 ({6AC85730-7D0F-4de0-B3FA-21142DD85326})
  • hotfix-update-xpi-intermediate 1.0.3 (hotfix-update-xpi-intermediate@mozilla.com)
  • LastPass: Free Password Manager 4.27.2.10 (support@lastpass.com)
  • colorPicker 3.0.1-signed.1-signed (colorPicker@colorPicker) (Inactive)
  • Firebug 2.0.19 (firebug@software.joehewitt.com) (Inactive)
  • McAfee® WebAdvisor 7.0.0.27772 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)

JavaScript

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  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
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  • windowLayerManagerRemote: True
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修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
jscher2000
  • Top 10 Contributor
8520 個解決方法 69617 個答案

Are you able to reproduce this yourself? Firefox configurations in the wild can have a very diverse range of add-ons and settings, so it's quite difficult to investigate if it can't be reproduced by your team.

This is what I normally would suggest to a user:

If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:

Double-check content blockers: Firefox's Content Blocking feature and extensions that counter ads and tracking may break websites that embed third party content (meaning, from a secondary server).

(A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: Content blocking.

(B) Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "Clear Cookies and Site Data"
  • (menu bar) Tools > Page Info > Security > "Clear Cookies and Site Data"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "Clear Cookies and Site Data" button

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Are you able to reproduce this yourself? Firefox configurations in the wild can have a very diverse range of add-ons and settings, so it's quite difficult to investigate if it can't be reproduced by your team. ''This is what I normally would suggest to a user:'' If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally: '''Double-check content blockers:''' Firefox's Content Blocking feature and extensions that counter ads and tracking may break websites that embed third party content (meaning, from a secondary server). (A) Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: [[Content Blocking]]. (B) Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site. '''Cache and Cookies:''' When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Clear Firefox's Cache See: [[How to clear the Firefox cache]] If you have a large hard drive, this might take a few minutes. (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either: * right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "Clear Cookies and Site Data" * (menu bar) Tools > Page Info > Security > "Clear Cookies and Site Data" * click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "Clear Cookies and Site Data" button In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites. Then try reloading the page. Does that help? '''Testing in Firefox's Safe Mode:''' In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" Help > Restart with Add-ons Disabled * (menu bar) Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?
這篇文章有幫助嗎?
引用

提出問題者

Hello,

I am definitely able to reproduce the error, as long as the site is not in my exceptions. Whenever you click the paypal order button firefox prevents the payment popup from happening.

There is no shield icon in the address bar. And my Ad Block Plus is allowing the popup, as its a user interacted button for paypal.

Running firefox in safe mode still blocks this popup from appearing.

Firefox is directly blocking this popup and we do not want that happening. Technically it shouldnt happen, blocking spam popups is one thing but this is a secure paypal smart payment button.

Hello, I am definitely able to reproduce the error, as long as the site is not in my exceptions. Whenever you click the paypal order button firefox prevents the payment popup from happening. There is no shield icon in the address bar. And my Ad Block Plus is allowing the popup, as its a user interacted button for paypal. Running firefox in safe mode still blocks this popup from appearing. Firefox is directly blocking this popup and we do not want that happening. Technically it shouldnt happen, blocking spam popups is one thing but this is a secure paypal smart payment button.
這篇文章有幫助嗎?
引用

提出問題者

Is it okay if I link you to our order form?

Is it okay if I link you to our order form?
這篇文章有幫助嗎?
引用
jscher2000
  • Top 10 Contributor
8520 個解決方法 69617 個答案

Hi CommodoreRutt, yes, you can post a link there. If you want to remove it later, there should be an Edit link next to your replies.

I don't know whether you will find anything, but you also could check for error or security messages in the "Browser Console" that could be related to this problem.

You can open the separate Browser Console window using either:

  • "3-bar" menu button > Web Developer > Browser Console
  • (menu bar) Tools > Web Developer > Browser Console
  • (Windows) Ctrl+Shift+j

Click the trash can icon at the upper left to clear the window, then switch back over to your main window and try the PayPal button.

Then switch back over to the console window. Did Firefox log any messages related to the button action?

More info on the Browser Console: https://developer.mozilla.org/docs/Tools/Browser_Console

Hi CommodoreRutt, yes, you can post a link there. If you want to remove it later, there should be an Edit link next to your replies. I don't know whether you will find anything, but you also could check for error or security messages in the "Browser Console" that could be related to this problem. You can open the separate Browser Console window using either: * "3-bar" menu button > Web Developer > Browser Console * (menu bar) Tools > Web Developer > Browser Console * (Windows) Ctrl+Shift+j Click the trash can icon at the upper left to clear the window, then switch back over to your main window and try the PayPal button. Then switch back over to the console window. Did Firefox log any messages related to the button action? More info on the Browser Console: https://developer.mozilla.org/docs/Tools/Browser_Console
這篇文章有幫助嗎?
引用

提出問題者

I do get a TypeError: t is null from paypal.js when I try to click the button. This does not happen when I add our form site to the exceptions in the popup blocker settings on firefox, which I find interesting.

https://ga166.infusionsoft.app/app/orderForms/Mental-Strength-Academy---Online

Is one of the order forms we are having this issue on.

I do get a TypeError: t is null from paypal.js when I try to click the button. This does not happen when I add our form site to the exceptions in the popup blocker settings on firefox, which I find interesting. https://ga166.infusionsoft.app/app/orderForms/Mental-Strength-Academy---Online Is one of the order forms we are having this issue on.
這篇文章有幫助嗎?
引用
jscher2000
  • Top 10 Contributor
8520 個解決方法 69617 個答案

This is complicated. The link has an onclick handler that runs this function call:

Infusion.Ecomm.OrderForms.payPalExpressLogin('Mental-Strength-Academy---Online', 'PayPal Login');

When I submit

Infusion.Ecomm.OrderForms.payPalExpressLogin.toString();

in the web console, I get back

"function s(e,r){jQuery.ajax({url:Infusion.Util.Url.getUrl(\"orderFormProcessing\",\"payPalExpressLogin\"),data:{identifier:e},type:\"POST\",dataType:\"json\",success:function(e){\"true\"===jQuery(\"#removePayPalPopups\").val()?window.location=e.payPalUrl:Infusion.Ecomm.PayPal.openPayPalFlow(r,\"payPalLightBox\",e.payPalUrl,\"closeLightBox\",\"payPalGo\")}})}"

which is about where I stop being able to following what is happening. However, I am not terrible at web searches, so I wonder if this might be what you need:

https://coderwall.com/p/zn6bgw/prevent-popup-blocker-in-jquery-ajax-callback

or for more:

https://www.google.com/search?q=jquery-ajax+firefox+popup+blocker

This is complicated. The link has an onclick handler that runs this function call: '''Infusion.Ecomm.OrderForms.payPalExpressLogin'''('Mental-Strength-Academy---Online', 'PayPal Login'); When I submit '''Infusion.Ecomm.OrderForms.payPalExpressLogin'''.toString(); in the web console, I get back "function s(e,r){'''jQuery.ajax'''({url:Infusion.Util.Url.getUrl(\"orderFormProcessing\",\"payPalExpressLogin\"),data:{identifier:e},type:\"POST\",dataType:\"json\",success:function(e){\"true\"===jQuery(\"#removePayPalPopups\").val()?window.location=e.payPalUrl:Infusion.Ecomm.PayPal.openPayPalFlow(r,\"payPalLightBox\",e.payPalUrl,\"closeLightBox\",\"payPalGo\")}})}" which is about where I stop being able to following what is happening. However, I am not terrible at web searches, so I wonder if this might be what you need: https://coderwall.com/p/zn6bgw/prevent-popup-blocker-in-jquery-ajax-callback or for more: https://www.google.com/search?q=jquery-ajax+firefox+popup+blocker
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cor-el
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17278 個解決方法 156191 個答案

Works here for me. I get a pop-up window with a paypal information, but the text color is (almost) white and I need to select the text. I also get the Firefox notification bar that a pop-up is blocked. Both the Go button and allowing to open the po-up brings me to the paypal website and I'm not seeing the mentioned messages in the Console. POST: https://ga166.infusionsoft.app/app/orderFormProcessing/payPalExpressLogin

Works here for me. I get a pop-up window with a paypal information, but the text color is (almost) white and I need to select the text. I also get the Firefox notification bar that a pop-up is blocked. Both the Go button and allowing to open the po-up brings me to the paypal website and I'm not seeing the mentioned messages in the Console. POST: https://ga166.infusionsoft.app/app/orderFormProcessing/payPalExpressLogin
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