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技術支援討論區

Why did I start getting BlueScreens when I first set Firefox as default browser?

已張貼

My PC is 2 yrs old, 16 GB RAM, running under Win7 Professional, formerly using IE 11, using MS Security Essentials

PHASE 1: 10/18/18 - virus took over browser; CMD available, so I got rid of virus. Then 01/01/19 - 02/12/19 seven virus attacks even tho' I installed McAfee. 02/13 - Installed Firefox 65.0.2 -- NOT as DEFAULT browser.

PHASE 2: 02/15 - virus 02/16 - made Ffx DEFAULT browser 02/17 - "Firefox Update" virus; later same day, 1st BSOD. 02/18 - "Firefox Update" virus; later same day, 2nd BSOD. 02/19 - "Firefox Update" virus; UNINSTALLED Firefox. NOTE: I manually deleted many Ffx files left behind after uninstall (incl Ffx ID).

02/20, 02/22, 03/03, 3 addtl BSODs. 03/04 Reinstalled Ffx (Why not?); set it to default browser.

PHASE 3: No BSOD until 03/14, then none 'til 03/27. 03/28, 29, 31, BSODs; little use of machine; 04/09 legit UPDATE of Ffx. Still 65.0.2

PHASE 4: 04/12 BlueScreen; uninstalled Firefox; wiped everything I could: caches, dumps, internet Temp files 04/14 Full install of Firefox 66.0.3, set as default browser. Ghostery Add-on. 04/15, 04/16 -- viruses 04/19 BlueScreen. Made IE default browser -- it's a duenna -- but I'm using Firefox.

My PC is 2 yrs old, 16 GB RAM, running under Win7 Professional, formerly using IE 11, using MS Security Essentials PHASE 1: 10/18/18 - virus took over browser; CMD available, so I got rid of virus. Then 01/01/19 - 02/12/19 seven virus attacks even tho' I installed McAfee. 02/13 - Installed Firefox 65.0.2 -- NOT as DEFAULT browser. PHASE 2: 02/15 - virus 02/16 - made Ffx DEFAULT browser 02/17 - "Firefox Update" virus; later same day, 1st BSOD. 02/18 - "Firefox Update" virus; later same day, 2nd BSOD. 02/19 - "Firefox Update" virus; UNINSTALLED Firefox. NOTE: I manually deleted many Ffx files left behind after uninstall (incl Ffx ID). 02/20, 02/22, 03/03, 3 addtl BSODs. 03/04 Reinstalled Ffx (Why not?); set it to default browser. PHASE 3: No BSOD until 03/14, then none 'til 03/27. 03/28, 29, 31, BSODs; little use of machine; 04/09 legit UPDATE of Ffx. Still 65.0.2 PHASE 4: 04/12 BlueScreen; uninstalled Firefox; wiped everything I could: caches, dumps, internet Temp files 04/14 Full install of Firefox 66.0.3, set as default browser. Ghostery Add-on. 04/15, 04/16 -- viruses 04/19 BlueScreen. Made IE default browser -- it's a duenna -- but I'm using Firefox.
引用

額外的系統細節

應用程式

  • Firefox 66.0.3
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/66.0.3/WINNT/en-US/

擴充套件

  • Ghostery – Privacy Ad Blocker 8.3.1 (firefox@ghostery.com)
  • McAfee® WebAdvisor 7.0.0.26712 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • McAfee® Web Boost 1.0.0.25006 ({EF0645D5-78D6-4B33-BC45-95B1874977AF}) (Inactive)

JavaScript

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  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
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修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 是
skaparate 0 個解決方法 3 個答案

有幫助的回覆

Hello!

I can't be entirely sure without having log files or scan results from the antivirus software, but I would say that there are leftovers of the virus or there may be quarantined files needed by the browser (IE).

If you haven't done so, do a boot time scan (a scan done before the files needed for the O.S to boot are loaded). Avast has that feature available even with the free version.

I hope it helps :).

Hello! I can't be entirely sure without having log files or scan results from the antivirus software, but I would say that there are leftovers of the virus or there may be quarantined files needed by the browser (IE). If you haven't done so, do a boot time scan (a scan done before the files needed for the O.S to boot are loaded). [https://support.avast.com/en-eu/article/Antivirus-Boot-time-Scan/ Avast has that feature available even with the free version]. I hope it helps :).
這篇文章有幫助嗎? 1
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提出問題者

AVAST sounds really promising, BUT ...

The default setting was for automatic "fixing" of any found problem, so I have no idea whether or not malware was found when I performed the disk scan. (The how-to articles all showed a display where the user would be asked for preferred disposition of the malware, and I misinterpreted the critical statement.) I've set Firefox to be my default browser, and I'll wait and see.

13 days is my record elapsed time between BlueScreens, so if I make it past that, Skaparate, I'll post a cautious "Success."

No matter the outcome I really appreciate your help.

AVAST sounds really promising, BUT ... The default setting was for automatic "fixing" of any found problem, so I have no idea whether or not malware was found when I performed the disk scan. (The how-to articles all showed a display where the user would be asked for preferred disposition of the malware, and I misinterpreted the critical statement.) I've set Firefox to be my default browser, and I'll wait and see. 13 days is my record elapsed time between BlueScreens, so if I make it past that, Skaparate, I'll post a cautious "Success." No matter the outcome I really appreciate your help.
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引用

提出問題者

Big P.S. I found Avast's scan history. No "infected files" were found, and full scans by McAfee and MS Security Essentials all along have similarly failed to find anything.

I hope Avast will protect me from those incoming viruses - McAfee doesn't - but the real problem source is too obscure for me: even tho' I close Office every night and usually Hibernate, I have at least once had a BScreen as soon as the logon screen disappeared. Event log verified that the machine was "inactive."

'''Big P.S.''' I found Avast's scan history. No "infected files" were found, and full scans by McAfee and MS Security Essentials all along have similarly failed to find anything. I hope Avast will protect me from those incoming viruses - McAfee doesn't - but the real problem source is too obscure for me: even tho' I close Office every night and usually Hibernate, I have at least once had a BScreen as soon as the logon screen disappeared. Event log verified that the machine was "inactive."
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引用
cor-el
  • Top 10 Contributor
  • Moderator
17087 個解決方法 154328 個答案

Did you check the Windows Event log to see whether more detail is available about the BSOD ?

Did you check the Windows Event log to see whether more detail is available about the BSOD ?
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引用
skaparate 0 個解決方法 3 個答案

Have you checked your event logs, specifically the ones related to the system?

To open the event viewer, press Windows key + R, type eventvwr and press Enter. There you must find the System logs and filter them by date to the date when the blue screen happened (and only the errors and critical errors). You can export them by right clicking on the key and Save all events as... and post them here to check them.

Have you checked your event logs, specifically the ones related to the system? To open the event viewer, press Windows key + R, type eventvwr and press Enter. There you must find the System logs and filter them by date to the date when the blue screen happened (and only the errors and critical errors). You can export them by right clicking on the key and '''Save all events as...''' and post them here to check them.
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提出問題者

The APPLICATION log Event Name was always "BlueScreen". It yielded some fault bucket info sometimes, but not always. Let's see what I compiled:

Fault bucket , type 0 // (on ea 2/17, 2/18, 2/20, 2/22, 3/3,3/29) // X64_IP_MISALIGNED_SynTP.sys, type 0 // (on 3/14) // X64_0x19_3_nt! ExDeferredFreePool+ca6, type 0 // (3/27) // X64_MEMORY_CORRUPTION_LARGE, type 0 // (3/31) // (this one is linked in a complicated way to the BS of 3/28 that occurred during a MS Backup. Nice, hmm?)

Sometimes a message appeared on the BScrn but scrolled out of sight before I collected my wits:

BAD_POOL_HEADER // SYSTEM_SERVICE_EXCEPTION // (got this 2x) // DRIVER_IRQL_NOT_LESS_OR_EQUAL // (got this 2x) //

You don't seriously want me to post ALL these APP log events, do you? The SYSTEM log was much less interesting:

Always an expression of surprise: The previous system shutdown at xx on ‎ yy was unexpected. & "The computer has rebooted from a bugcheck." + BCCode & 4 parameters // altho' often there was no such SYS entry. I'll go back and check the log to verify after I post this.

Don't think I ever got the same Code value twice. Is it an error code, or simply a pointer along with the 1st 4 register values?

As long as I'm going thru the logs again, I'll go ahead and save them. Do you think MS Support might help? If I could point to a single error message or two, I could search their diagnostic msg DB, but "BlueScreen"? Don't think so.

The APPLICATION log Event Name was always "BlueScreen". It yielded some fault bucket info sometimes, but not always. Let's see what I compiled: Fault bucket , type 0 // (on ea 2/17, 2/18, 2/20, 2/22, 3/3,3/29) // X64_IP_MISALIGNED_SynTP.sys, type 0 // (on 3/14) // X64_0x19_3_nt! ExDeferredFreePool+ca6, type 0 // (3/27) // X64_MEMORY_CORRUPTION_LARGE, type 0 // (3/31) // (this one is linked in a complicated way to the BS of 3/28 that occurred during a MS Backup. Nice, hmm?) Sometimes a message appeared on the BScrn but scrolled out of sight before I collected my wits: BAD_POOL_HEADER // SYSTEM_SERVICE_EXCEPTION // (got this 2x) // DRIVER_IRQL_NOT_LESS_OR_EQUAL // (got this 2x) // You don't ''seriously ''want me to post ALL these APP log events, do you? The SYSTEM log was much less interesting: Always an expression of surprise: ''The previous system shutdown at xx on ‎ yy was unexpected.'' & "The computer has rebooted from a bugcheck." + BCCode & 4 parameters // altho' often there was no such SYS entry. I'll go back and check the log to verify after I post this. Don't think I ever got the same Code value twice. Is it an error code, or simply a pointer along with the 1st 4 register values? As long as I'm going thru the logs again, I'll go ahead and save them. Do you think MS Support might help? If I could point to a single error message or two, I could search their diagnostic msg DB, but "BlueScreen"? Don't think so.
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引用
cor-el
  • Top 10 Contributor
  • Moderator
17087 個解決方法 154328 個答案

有幫助的回覆

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.


https://support.kaspersky.com/viruses/utility

Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>https://www.malwarebytes.com/ *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>https://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>https://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>https://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>https://support.kaspersky.com/viruses/disinfection/5350 <br>https://support.kaspersky.com/viruses/utility
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That's some homework assignment, but I on it!

Thanks for giving me the links.

That's some homework assignment, but I on it! Thanks for giving me the links.
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Question for cor-el: Is it best for me to uninstall each tool after using it (before going on to the next one), or will it be OK to disable it when possible?

Windows Defender doesn't run under Windows 7, so far as I know, but there are lots of others in your list. Happily malwarebyes offers a limited free trial. Hope the others are as generous.

By the way, I'm on the East Coast and won't start this til tomorrow a.m. Much as I like tracking down bugs and am eager to solve my problem, my eyes feel burned out.

Question for cor-el: Is it best for me to uninstall each tool after using it (before going on to the next one), or will it be OK to disable it when possible? Windows Defender doesn't run under Windows 7, so far as I know, but there are lots of others in your list. Happily malwarebyes offers a limited free trial. Hope the others are as generous. By the way, I'm on the East Coast and won't start this til tomorrow a.m. Much as I like tracking down bugs and am eager to solve my problem, my eyes feel burned out.
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I have gone down the list of programs that Cor-el gave me yesterday.

AdwCleaner found a registry entry, thebrighttag.com, which it quarantined & I deleted.

SuperAntispyware found 653 Mozilla adware items & deleted them.

Two hours run time for MS Safety Scanner to scan more than 1.6 million items (incl memory) and found nothing.

I didn't run Spybot because it had no free access & seemed to be anti-tracking software rather than malware removal.

Neither Kaspersky Free Security (full awa rootkit scans) nor TDSSKiller reported any problems.

============

I just logged onto the Microsoft support (Community) site, and at the top of the queue - posted yesterday - was my problem, in Win 10 not 7. (The poster was upset that the mini-dump address given in the Event logs was always empty. It's an erroneous msg. Dump exists elsewhere.) Anyway, I'm going to post my problem. Maybe I can confirm that it was a coincidence that this all began when I set Firefox to be my default browser.

I'll keep checking in here in case something occurs to any of you that I could try. Thanks so much for giving me your time.

I have gone down the list of programs that Cor-el gave me yesterday. '''AdwCleaner''' found a registry entry, ''thebrighttag.com'', which it quarantined & I deleted. '''SuperAntispyware''' found 653 Mozilla adware items & deleted them. Two hours run time for '''MS Safety Scanner''' to scan more than 1.6 million items (incl memory) and found nothing. I didn't run '''Spybot''' because it had no free access & seemed to be anti-tracking software rather than malware removal. Neither Kaspersky '''Free Security''' (full awa rootkit scans) nor '''TDSSKiller''' reported any problems. ======================== I just logged onto the Microsoft support (Community) site, and at the top of the queue - posted yesterday - was my problem, in Win 10 not 7. (The poster was upset that the mini-dump address given in the Event logs was always empty. It's an erroneous msg. Dump exists elsewhere.) Anyway, I'm going to post my problem. Maybe I can confirm that it was a coincidence that this all began when I set Firefox to be my default browser. I'll keep checking in here in case something occurs to any of you that I could try. Thanks so much for giving me your time.
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