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All passwords on desktop disappeared available on android but will not sync

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Today for no reason all my saved passwords on my desktop Firefox browser have disappeared. Fortunately on my android phone they all still exist. I have tried to sync and on Android it confirms sync has happened but the passwords will still not show on the desktop browser. Only new passwords now entered are being recorded.

I have never had this problem ever and have done nothing today that would cause this to happen

I have the most recent FF 66 and up to date Windows 10

Any suggestions welcome please.

Today for no reason all my saved passwords on my desktop Firefox browser have disappeared. Fortunately on my android phone they all still exist. I have tried to sync and on Android it confirms sync has happened but the passwords will still not show on the desktop browser. Only new passwords now entered are being recorded. I have never had this problem ever and have done nothing today that would cause this to happen I have the most recent FF 66 and up to date Windows 10 Any suggestions welcome please.

被選擇的解決方法

Well done. Before you shut down, do this.

logins.json and key3.db [v58+]key4.db : These are the password files. Copy Both ! to a safe location JIC.

Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the above files and copy them someplace safe. Restart Firefox.


Password:Recovery:Restore:Export https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ http://www.nirsoft.net/utils/passwordfox.html (Win) PasswordFox v1.58 - Extract the usernames/passwords stored in Firefox Copyright (c) 2008 - 2017 Nir Sofer

Note: Some anti-virus show false positive. ++++++++++++++++++++++++++++++++++ Easily export your passwords from Firefox. https://github.com/kspearrin/ff-password-exporter

Export your passwords from Firefox in a portable CSV or JSON format. It works on Windows, macOS, and Linux. +++++++++++++++++++++++++++++++++++ 3 Tools to Decrypt and Recover Passwords Saved in Firefox • Raymond CC https://www.raymond.cc/blog/how-to-find-hidden-passwords-in-firefox/ +++++++++++++++++++++++++++++++++++ https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ https://github.com/kspearrin/ff-password-exporter

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引用
Adaeze Uzor-Enebeli 0 個解決方法 2 個答案

Have you had this sort of problem before? Firefox will remember passwords by default. You may have disabled this feature, or told Firefox to never remember passwords for a particular site. Check if you did so.

Have you had this sort of problem before? Firefox will remember passwords by default. You may have disabled this feature, or told Firefox to never remember passwords for a particular site. Check if you did so.
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提出問題者

No nothing like that. As I said I have all the passwords on FF on Andriod but they won't sync with FF on my laptop. Nor will FF allow me to import from Chrome. When I try to import FF freezes and I get the microsoft message telling me the program has stopped. When I close FF shuts down completely. Never happened before and I did nothing to cause it

No nothing like that. As I said I have all the passwords on FF on Andriod but they won't sync with FF on my laptop. Nor will FF allow me to import from Chrome. When I try to import FF freezes and I get the microsoft message telling me the program has stopped. When I close FF shuts down completely. Never happened before and I did nothing to cause it
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FredMcD
  • Top 10 Contributor
4188 個解決方法 58463 個答案

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If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.


We need to look at the sync logs. Type about:sync-log<enter> in the address bar.

Open the last file created and Copy its contents Now Paste it into this forum.

If the file is too large;

Open a text/word program and load the file. Left-click once. Now <Control> A to highlight everything, then <Control> C to copy it.

Next, have your web browser go to; https://pastebin.com/

Paste <Control> P the content of the file in the window. Note: On the bottom, fill out the boxes as best you can.

Now press Create A New Paste. The page will reload. Copy the new web address, and post it here.

If you have sync, and there is a problem anywhere, '''Shut Down Sync Immediately On All Devices''' to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again. ------------ We need to look at the sync logs. Type ''' about:sync-log'''<enter> in the address bar. Open the last file created and '''Copy''' its contents Now '''Paste''' it into this forum. If the file is too large; Open a text/word program and load the file. Left-click once. Now '''<Control> A''' to highlight everything, then '''<Control> C''' to copy it. Next, have your web browser go to; '''https://pastebin.com/''' Paste '''<Control> P''' the content of the file in the window. '''Note: ''' On the bottom, fill out the boxes as best you can. Now press '''Create A New Paste. ''' The page will reload. Copy the new web address, and post it here.
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1554405838426 Sync.Service INFO Loading Weave 1.68.0 1554405838429 Sync.Engine.Clients DEBUG Engine constructed 1554405838432 Sync.Engine.Clients DEBUG Resetting clients last sync time 1554405838497 Sync.Engine.Addons DEBUG Engine constructed 1554405838967 Sync.Engine.Addons DEBUG SyncEngine initialized: addons 1554405839099 Sync.Engine.Forms DEBUG Engine constructed 1554405839224 Sync.Engine.Forms DEBUG SyncEngine initialized: forms 1554405839253 Sync.Engine.History DEBUG Engine constructed 1554405839267 Sync.Engine.History DEBUG SyncEngine initialized: history 1554405839275 Sync.Engine.Passwords DEBUG Engine constructed 1554405839316 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 1554405839319 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 0 1554405839319 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1554405839350 Sync.Engine.Passwords DEBUG SyncEngine initialized: passwords 1554405839356 Sync.Engine.Prefs DEBUG Engine constructed 1554405839376 Sync.Engine.Prefs DEBUG SyncEngine initialized: prefs 1554405839381 Sync.Engine.Tabs DEBUG Engine constructed 1554405839396 Sync.Engine.Tabs DEBUG SyncEngine initialized: tabs 1554405839397 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1554405839402 Sync.Engine.Extension-Storage DEBUG Engine constructed 1554405839445 Sync.Engine.Extension-Storage DEBUG SyncEngine initialized: extension-storage 1554405839472 Sync.Engine.Bookmarks DEBUG Engine constructed 1554405839496 Sync.Engine.Bookmarks DEBUG SyncEngine initialized: bookmarks 1554405839497 Sync.Service INFO Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0 1554405839502 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1554405839502 Sync.AddonsReconciler DEBUG Adding change listener. 1554405839503 Sync.Engine.History.Tracker INFO Adding Places observer. 1554405839527 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1554405842100 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1554405854458 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1554405854458 FirefoxAccounts DEBUG fxa_status received 1554405854459 FirefoxAccounts DEBUG service: sync 1554405854459 FirefoxAccounts DEBUG is private browsing: false 1554405857801 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1554405857802 FirefoxAccounts DEBUG fxa_status received 1554405857802 FirefoxAccounts DEBUG service: sync 1554405857802 FirefoxAccounts DEBUG is private browsing: false 1554405858645 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1554405858645 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1554405860943 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1554405860945 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1554405871531 Sync.SyncScheduler DEBUG Next sync in 570470 ms. (why=startup) 1554406342139 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1554406342139 FirefoxAccounts DEBUG fxa_status received 1554406342139 FirefoxAccounts DEBUG service: sync 1554406342140 FirefoxAccounts DEBUG is private browsing: false 1554406343160 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1554406343160 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1554406442018 Sync.Service DEBUG User-Agent: Firefox/66.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.68.0.20190326175229.desktop 1554406442026 Sync.Service INFO Starting sync at 2019-04-04 16:34:02 in browser session 1KADJbIAI0BX 1554406442028 Sync.Service DEBUG In sync: should login. 1554406442030 Sync.Service INFO User logged in successfully - verifying login. 1554406442066 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState re-fetched credentials and is returning: error.login.reason.account 1554406442066 Sync.Status DEBUG Status.login: success.login => error.login.reason.account 1554406442067 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1554406442067 Sync.Service DEBUG Fetching unlocked auth state returned error.login.reason.account 1554406442069 Sync.ErrorHandler ERROR Sync encountered a login error 1554406442070 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1554406442079 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.account(resource://services-sync/service.js:872:15) JS Stack trace: onNotify@service.js:872:15 1554406442081 Sync.Service DEBUG Not syncing: login returned false.

1554405838426 Sync.Service INFO Loading Weave 1.68.0 1554405838429 Sync.Engine.Clients DEBUG Engine constructed 1554405838432 Sync.Engine.Clients DEBUG Resetting clients last sync time 1554405838497 Sync.Engine.Addons DEBUG Engine constructed 1554405838967 Sync.Engine.Addons DEBUG SyncEngine initialized: addons 1554405839099 Sync.Engine.Forms DEBUG Engine constructed 1554405839224 Sync.Engine.Forms DEBUG SyncEngine initialized: forms 1554405839253 Sync.Engine.History DEBUG Engine constructed 1554405839267 Sync.Engine.History DEBUG SyncEngine initialized: history 1554405839275 Sync.Engine.Passwords DEBUG Engine constructed 1554405839316 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 1554405839319 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 0 1554405839319 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1554405839350 Sync.Engine.Passwords DEBUG SyncEngine initialized: passwords 1554405839356 Sync.Engine.Prefs DEBUG Engine constructed 1554405839376 Sync.Engine.Prefs DEBUG SyncEngine initialized: prefs 1554405839381 Sync.Engine.Tabs DEBUG Engine constructed 1554405839396 Sync.Engine.Tabs DEBUG SyncEngine initialized: tabs 1554405839397 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1554405839402 Sync.Engine.Extension-Storage DEBUG Engine constructed 1554405839445 Sync.Engine.Extension-Storage DEBUG SyncEngine initialized: extension-storage 1554405839472 Sync.Engine.Bookmarks DEBUG Engine constructed 1554405839496 Sync.Engine.Bookmarks DEBUG SyncEngine initialized: bookmarks 1554405839497 Sync.Service INFO Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0 1554405839502 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1554405839502 Sync.AddonsReconciler DEBUG Adding change listener. 1554405839503 Sync.Engine.History.Tracker INFO Adding Places observer. 1554405839527 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1554405842100 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1554405854458 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1554405854458 FirefoxAccounts DEBUG fxa_status received 1554405854459 FirefoxAccounts DEBUG service: sync 1554405854459 FirefoxAccounts DEBUG is private browsing: false 1554405857801 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1554405857802 FirefoxAccounts DEBUG fxa_status received 1554405857802 FirefoxAccounts DEBUG service: sync 1554405857802 FirefoxAccounts DEBUG is private browsing: false 1554405858645 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1554405858645 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1554405860943 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1554405860945 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1554405871531 Sync.SyncScheduler DEBUG Next sync in 570470 ms. (why=startup) 1554406342139 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1554406342139 FirefoxAccounts DEBUG fxa_status received 1554406342139 FirefoxAccounts DEBUG service: sync 1554406342140 FirefoxAccounts DEBUG is private browsing: false 1554406343160 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1554406343160 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1554406442018 Sync.Service DEBUG User-Agent: Firefox/66.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.68.0.20190326175229.desktop 1554406442026 Sync.Service INFO Starting sync at 2019-04-04 16:34:02 in browser session 1KADJbIAI0BX 1554406442028 Sync.Service DEBUG In sync: should login. 1554406442030 Sync.Service INFO User logged in successfully - verifying login. 1554406442066 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState re-fetched credentials and is returning: error.login.reason.account 1554406442066 Sync.Status DEBUG Status.login: success.login => error.login.reason.account 1554406442067 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1554406442067 Sync.Service DEBUG Fetching unlocked auth state returned error.login.reason.account 1554406442069 Sync.ErrorHandler ERROR Sync encountered a login error 1554406442070 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1554406442079 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.account(resource://services-sync/service.js:872:15) JS Stack trace: onNotify@service.js:872:15 1554406442081 Sync.Service DEBUG Not syncing: login returned false.
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FredMcD
  • Top 10 Contributor
4188 個解決方法 58463 個答案

I see some problems and called for more help.

I see some problems and called for more help.
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提出問題者

Thanks. I could see from the log that sync was not working but no idea why. I did also run a virus check but that was clear so not a virus or malware problem

Thanks. I could see from the log that sync was not working but no idea why. I did also run a virus check but that was clear so not a virus or malware problem
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Another point that might help. I had closed FF down when I finished working yesterday. By today, when opening FF all the saved passwords from yesterday have been deleted. So the saved Login page is empty again.

Another point that might help. I had closed FF down when I finished working yesterday. By today, when opening FF all the saved passwords from yesterday have been deleted. So the saved Login page is empty again.
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FredMcD
  • Top 10 Contributor
4188 個解決方法 58463 個答案

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.
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I have uninstalled FF and reinstalled a clean new version. This seems to have rrsolved the issue for now as Sync worked and reinstalled all the passwords from my Android phone which had retained the passwords in FF installed there. So now, at least for the moment, they are back on the laptop as well. I will keep my fingers crossed that when I close FF down tonight they will still be there tomorrow morning but as sync is working maybe what was causing the problem has gone with the clean install.

Thanks for all the replies and suggestions up till now.

I have uninstalled FF and reinstalled a clean new version. This seems to have rrsolved the issue for now as Sync worked and reinstalled all the passwords from my Android phone which had retained the passwords in FF installed there. So now, at least for the moment, they are back on the laptop as well. I will keep my fingers crossed that when I close FF down tonight they will still be there tomorrow morning but as sync is working maybe what was causing the problem has gone with the clean install. Thanks for all the replies and suggestions up till now.
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FredMcD
  • Top 10 Contributor
4188 個解決方法 58463 個答案

選擇的解決方法

Well done. Before you shut down, do this.

logins.json and key3.db [v58+]key4.db : These are the password files. Copy Both ! to a safe location JIC.

Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the above files and copy them someplace safe. Restart Firefox.


Password:Recovery:Restore:Export https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ http://www.nirsoft.net/utils/passwordfox.html (Win) PasswordFox v1.58 - Extract the usernames/passwords stored in Firefox Copyright (c) 2008 - 2017 Nir Sofer

Note: Some anti-virus show false positive. ++++++++++++++++++++++++++++++++++ Easily export your passwords from Firefox. https://github.com/kspearrin/ff-password-exporter

Export your passwords from Firefox in a portable CSV or JSON format. It works on Windows, macOS, and Linux. +++++++++++++++++++++++++++++++++++ 3 Tools to Decrypt and Recover Passwords Saved in Firefox • Raymond CC https://www.raymond.cc/blog/how-to-find-hidden-passwords-in-firefox/ +++++++++++++++++++++++++++++++++++ https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ https://github.com/kspearrin/ff-password-exporter

Well done. Before you shut down, do this. '''logins.json''' and '''key3.db''' [v58+]'''key4.db''' : These are the password files. '''Copy Both ! ''' to a safe location JIC. Type '''about:support'''<enter> in the address bar. Under the page logo on the left side, you will see '''Application Basics. ''' Under this find '''Profile Folder. ''' To its right press the button '''Show Folder. ''' This will open your file browser to the current Firefox profile. Now '''Close Firefox. ''' Locate the above files and copy them someplace safe. Restart Firefox. ---------------- Password:Recovery:Restore:Export https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ http://www.nirsoft.net/utils/passwordfox.html (Win) PasswordFox v1.58 - Extract the usernames/passwords stored in Firefox Copyright (c) 2008 - 2017 Nir Sofer Note: Some anti-virus show false positive. ++++++++++++++++++++++++++++++++++ Easily export your passwords from Firefox. https://github.com/kspearrin/ff-password-exporter Export your passwords from Firefox in a portable CSV or JSON format. It works on Windows, macOS, and Linux. +++++++++++++++++++++++++++++++++++ 3 Tools to Decrypt and Recover Passwords Saved in Firefox • Raymond CC https://www.raymond.cc/blog/how-to-find-hidden-passwords-in-firefox/ +++++++++++++++++++++++++++++++++++ https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ https://github.com/kspearrin/ff-password-exporter
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提出問題者

Hi Fred

Thanks for the above. I have copied and saved these and noticed and deleted the corrupt lists in case there was anything there that might create a similar problem.

Happy to say that opening FF today all the passwords are still there so hopefully whatever caused the problem disappeared when I uninstalled FF and reinstalled a clean version.

Thanks also for your responses and help.

Hi Fred Thanks for the above. I have copied and saved these and noticed and deleted the corrupt lists in case there was anything there that might create a similar problem. Happy to say that opening FF today all the passwords are still there so hopefully whatever caused the problem disappeared when I uninstalled FF and reinstalled a clean version. Thanks also for your responses and help.
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FredMcD
  • Top 10 Contributor
4188 個解決方法 58463 個答案

Glad to help. Safe Surfing.

Back up and restore information in Firefox profiles.{web link} I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox.

Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup.

If you do this each day, you will not lose much data. This should be done with Firefox Closed.

Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.

Glad to help. Safe Surfing. [[Back up and restore information in Firefox profiles]].{web link} I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox. Every now and then, open the profile folder and create a '''copy''' of the current profile '''as is''' to another location on your hard drive. This way you will have a backup. If you do this each day, you will not lose much data. This should be done with '''Firefox Closed. ''' Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.
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Doug's Firefox 0 個解決方法 4 個答案

I have this same issue, running FF 67.0.4 on Opensuse Leap 15.0. My saved passwords show on my phone but not my clean install of Firefox. I have saved a few new passwords on my desktop and they do sync to my phone, but none of the other passwords showing on my phone (Android Pie) will sync to my desktop. Phone app is up-to-date as well. I do have sync error logs as well. I have another posting of this question --> Firefox not syncing.

I have this same issue, running FF 67.0.4 on Opensuse Leap 15.0. My saved passwords show on my phone but not my clean install of Firefox. I have saved a few new passwords on my desktop and they do sync to my phone, but none of the other passwords showing on my phone (Android Pie) will sync to my desktop. Phone app is up-to-date as well. I do have sync error logs as well. I have another posting of this question --> [https://support.mozilla.org/en-US/questions/1262555 Firefox not syncing.]

由 Doug's Firefox 於 修改

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