搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

email for the sign-in confirmation link is no longer active... is there an other way to recover my account on a new comuter?

more options

I don't have acess to the computer firefox was on either so chan't add another email either.

I don't have acess to the computer firefox was on either so chan't add another email either.

所有回覆 (1)

more options

Unfortunately, unless you have access to your email address for the account, you won't be able to regain access. This can't be overridden, for security and privacy reasons. You will have to make a new account.

If you are worried about data that may potentially still be on your old account, requesting a password reset (whether or not you have access to the account), will automatically erase any Firefox Sync data that Mozilla has on their servers.

Hope this helps.