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Tabs crashing randomly

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I can be actively browsing or be afk, it doesn't matter it seems, but sometimes tab would just crash. Can be active tab or some other, I'm kinda lost. I suspect it's hardware acceleration related, but I would like to fix the issue rather than turn it off.

Some reports:

bp-dffa0904-8976-421e-bb3a-7a5aa0190327

bp-7cf2d617-22a2-4f6e-ad3b-db92f0190327

bp-5af1444e-bf68-4f2a-983b-715590190327

bp-7bd8ad76-c929-44df-9a39-83f430190325

bp-682cc861-90c0-4186-a369-f30a80190325

I would love to find a reason and a fix for that. Using latest nvidia drivers and latest firefox.

I can be actively browsing or be afk, it doesn't matter it seems, but sometimes tab would just crash. Can be active tab or some other, I'm kinda lost. I suspect it's hardware acceleration related, but I would like to fix the issue rather than turn it off. Some reports: bp-dffa0904-8976-421e-bb3a-7a5aa0190327 bp-7cf2d617-22a2-4f6e-ad3b-db92f0190327 bp-5af1444e-bf68-4f2a-983b-715590190327 bp-7bd8ad76-c929-44df-9a39-83f430190325 bp-682cc861-90c0-4186-a369-f30a80190325 I would love to find a reason and a fix for that. Using latest nvidia drivers and latest firefox.

由 qazqazqaz 於 修改

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額外的系統細節

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

更多資訊

FredMcD
  • Top 10 Contributor
4146 個解決方法 57865 個答案

Product Firefox Release Channel release Version 66.0.1 Build ID 20190322013140 (2019-03-22) OS Windows 10 OS Version 10.0.17763

bp-dffa0904-8976-421e-bb3a-7a5aa0190327 bp-7bd8ad76-c929-44df-9a39-83f430190325

Signature: nsCycleCollector::Collect

Crash Reason EXCEPTION_BREAKPOINT

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation

This is for Sumo's Related Bugs 1528699 NEW --- Crash in [@ nsCycleCollector::Collect] +++++++++++++++++++++++++++++++++++++++++++ bp-7cf2d617-22a2-4f6e-ad3b-db92f0190327 Signature: shutdownhang | nsThread::Shutdown | mozilla::net::WaitForThreadShutdown::Run | nsThread::Shutdown | AsyncLocalFileWinDone::Run

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1482224 REOPENED --- Crash in shutdownhang | nsThread::Shutdown | mozilla::net::WaitForThreadShutdown::Run | nsThread::Shutdown | AsyncLocalFileWinDone::Run +++++++++++++++++++++++++++++++++++++++++ bp-5af1444e-bf68-4f2a-983b-715590190327 Signature: mozilla::FrameLayerBuilder::GetDisplayItemData

Crash Reason EXCEPTION_BREAKPOINT

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation

This is for Sumo's Related Bugs 1337802 NEW --- Crash in mozilla::FrameLayerBuilder::GetDisplayItemData

Product Firefox Release Channel release Version 66.0.1 Build ID 20190322013140 (2019-03-22) OS Windows 10 OS Version 10.0.17763 bp-dffa0904-8976-421e-bb3a-7a5aa0190327 bp-7bd8ad76-c929-44df-9a39-83f430190325 Signature: nsCycleCollector::Collect Crash Reason EXCEPTION_BREAKPOINT nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation This is for Sumo's Related Bugs 1528699 NEW --- Crash in [@ nsCycleCollector::Collect] +++++++++++++++++++++++++++++++++++++++++++ bp-7cf2d617-22a2-4f6e-ad3b-db92f0190327 Signature: shutdownhang | nsThread::Shutdown | mozilla::net::WaitForThreadShutdown::Run | nsThread::Shutdown | AsyncLocalFileWinDone::Run Crash Reason EXCEPTION_BREAKPOINT This is for Sumo's Related Bugs 1482224 REOPENED --- Crash in shutdownhang | nsThread::Shutdown | mozilla::net::WaitForThreadShutdown::Run | nsThread::Shutdown | AsyncLocalFileWinDone::Run +++++++++++++++++++++++++++++++++++++++++ bp-5af1444e-bf68-4f2a-983b-715590190327 Signature: mozilla::FrameLayerBuilder::GetDisplayItemData Crash Reason EXCEPTION_BREAKPOINT nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation This is for Sumo's Related Bugs 1337802 NEW --- Crash in mozilla::FrameLayerBuilder::GetDisplayItemData
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FredMcD
  • Top 10 Contributor
4146 個解決方法 57865 個答案

A shutdown hang means the browser is taking too long to do something.


See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration


Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

A shutdown hang means the browser is taking too long to do something. ------------------- See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration ----------------- [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
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提出問題者

Yeah shutdown hang is something different, ignore that I think.

As I said using the latest drivers, I figured nvwgf2umx_cfg.dll is 3d driver related, so I used DDU and clean installed latest driver again. Still tab crashed after that. I also use XMP profile for memory, could this be related?

Yeah shutdown hang is something different, ignore that I think. As I said using the latest drivers, I figured nvwgf2umx_cfg.dll is 3d driver related, so I used DDU and clean installed latest driver again. Still tab crashed after that. I also use XMP profile for memory, could this be related?

由 qazqazqaz 於 修改

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FredMcD
  • Top 10 Contributor
4146 個解決方法 57865 個答案

Have you tried Firefox Safe Mode?

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Have you tried Firefox Safe Mode? Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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提出問題者

No, I haven't tried safe mode or clean install (this install is like 5 days old), and just one extension. Currently trying stock memory profile, no xmp. Will see if any tab crashes.

No, I haven't tried safe mode or clean install (this install is like 5 days old), and just one extension. Currently trying stock memory profile, no xmp. Will see if any tab crashes.
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提出問題者

Tried using browser without hardware acceleration and ublock origin extension, still had few tab crashes yesterday.

bp-3ff7deba-b5e6-4296-ae9e-f923b0190328

bp-59789ea9-2f39-4593-80ef-798dd0190328

bp-aac768c3-4633-49a3-9cea-08f5c0190328

I'm running out of ideas. Using safe mode now, will see how it goes.

Tried using browser without hardware acceleration and ublock origin extension, still had few tab crashes yesterday. bp-3ff7deba-b5e6-4296-ae9e-f923b0190328 bp-59789ea9-2f39-4593-80ef-798dd0190328 bp-aac768c3-4633-49a3-9cea-08f5c0190328 I'm running out of ideas. Using safe mode now, will see how it goes.
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FredMcD
  • Top 10 Contributor
4146 個解決方法 57865 個答案

Product Firefox Release Channel release Version 66.0.2 Build ID 20190326175229 (2019-03-26) OS Windows 10 OS Version 10.0.17763

bp-3ff7deba-b5e6-4296-ae9e-f923b0190328 Signature: mozilla::dom::FragmentOrElement::CanSkip

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

This is for Sumo's Related Bugs 791437 RESOLVED WORKSFORME crash in mozilla::dom::FragmentOrElement::CanSkip +++++++++++++++++++++++++++++++++++++++ bp-59789ea9-2f39-4593-80ef-798dd0190328 Signature: js::Shape::fixupShapeTreeAfterMovingGC

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

This is for Sumo's Related Bugs 1318742 RESOLVED DUPLICATE Crash in js::Shape::fixupShapeTreeAfterMovingGC ++++++++++++++++++++++++++++++++++++ bp-aac768c3-4633-49a3-9cea-08f5c0190328 Signature: JSScript::getHitCount

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation

Product Firefox Release Channel release Version 66.0.2 Build ID 20190326175229 (2019-03-26) OS Windows 10 OS Version 10.0.17763 bp-3ff7deba-b5e6-4296-ae9e-f923b0190328 Signature: mozilla::dom::FragmentOrElement::CanSkip Crash Reason EXCEPTION_ACCESS_VIOLATION_READ This is for Sumo's Related Bugs 791437 RESOLVED WORKSFORME crash in mozilla::dom::FragmentOrElement::CanSkip +++++++++++++++++++++++++++++++++++++++ bp-59789ea9-2f39-4593-80ef-798dd0190328 Signature: js::Shape::fixupShapeTreeAfterMovingGC Crash Reason EXCEPTION_ACCESS_VIOLATION_READ This is for Sumo's Related Bugs 1318742 RESOLVED DUPLICATE Crash in js::Shape::fixupShapeTreeAfterMovingGC ++++++++++++++++++++++++++++++++++++ bp-aac768c3-4633-49a3-9cea-08f5c0190328 Signature: JSScript::getHitCount Crash Reason EXCEPTION_ACCESS_VIOLATION_READ nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation
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FredMcD
  • Top 10 Contributor
4146 個解決方法 57865 個答案
I called for more help. Use these links to create a new profile. Use this new profile '''as is. ''' Is the problem still there? https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
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提出問題者

Used Safe mode for a day, no tab crashes. Turned on normal mode without extension or hardware acceleration and got a crash. What is the difference there?

bp-47e67e1e-dea7-4098-af06-d84a80190330

bp-eff79cc4-1314-4ece-b070-997390190330

Going to try new profile I guess. Created one, turned off acceleration from the beginning, no extensions, changed few cosmetic settings like remembering the session etc.

Used Safe mode for a day, no tab crashes. Turned on normal mode without extension or hardware acceleration and got a crash. What is the difference there? bp-47e67e1e-dea7-4098-af06-d84a80190330 bp-eff79cc4-1314-4ece-b070-997390190330 Going to try new profile I guess. Created one, turned off acceleration from the beginning, no extensions, changed few cosmetic settings like remembering the session etc.

由 qazqazqaz 於 修改

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FredMcD
  • Top 10 Contributor
4146 個解決方法 57865 個答案

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.


bp-47e67e1e-dea7-4098-af06-d84a80190330 bp-eff79cc4-1314-4ece-b070-997390190330

Signature: JSScript::maybeGetPCCounts

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else. --------------- bp-47e67e1e-dea7-4098-af06-d84a80190330 bp-eff79cc4-1314-4ece-b070-997390190330 Signature: JSScript::maybeGetPCCounts Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
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FredMcD
  • Top 10 Contributor
4146 個解決方法 57865 個答案

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

It could be the work of one of your add-ons, or it could be '''Hardware Acceleration. ''' ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link} Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control> ''(Mac=<Command>)'' <Shift> A) ''' In the Add-ons Manager, on the left, select '''Extensions. ''' Disable a few add-ons, then '''Restart Firefox. ''' Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All Of them. ''' If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group '''ONE AT A TIME''' (restarting FF) until the problem returns. Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.
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提出問題者

As I said, I turned off Safe mode, used no extensions or hardware acceleration and got those two crashes. I am currently trying clean profile with the same settings (no hw accel/no extensions).

The only two plugins there are currently are the ones Firefox installs by default:


OpenH264 Video Codec provided by Cisco Systems, Inc.

Widevine Content Decryption Module provided by Google Inc.

As I said, I turned off Safe mode, used no extensions or hardware acceleration and got those two crashes. I am currently trying clean profile with the same settings (no hw accel/no extensions). The only two plugins there are currently are the ones Firefox installs by default: OpenH264 Video Codec provided by Cisco Systems, Inc. Widevine Content Decryption Module provided by Google Inc.
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FredMcD
  • Top 10 Contributor
4146 個解決方法 57865 個答案

qazqazqaz said

Used Safe mode for a day, no tab crashes. Turned on normal mode without extension or hardware acceleration and got a crash.

qazqazqaz said

I turned off Safe mode, used no extensions or hardware acceleration and got those two crashes.

You are contradicting yourself. Are those crashes from safe mode?


I just checked. The last two crashes you posted show: SafeMode 0 meaning not in save mode.

''qazqazqaz [[#answer-1209695|said]]'' <blockquote> Used Safe mode for a day, no tab crashes. Turned on normal mode without extension or hardware acceleration and got a crash. </blockquote> ''qazqazqaz [[#answer-1209715|said]]'' <blockquote> I turned off Safe mode, used no extensions or hardware acceleration and got those two crashes. </blockquote> You are contradicting yourself. Are those crashes from safe mode? I just checked. The last two crashes you posted show: SafeMode 0 meaning not in save mode.
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提出問題者

Yes, whole day before that in safe mode no crashes, then today I turned on normal mode, no extensions, no acceleration, instantly two crashes. Made clean profile, so far so good.

Yes, whole day before that in safe mode no crashes, then today I turned on normal mode, no extensions, no acceleration, instantly two crashes. Made clean profile, so far so good.
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提出問題者

bp-ca5defdc-612a-4fa1-87ab-f49bc0190330

Crashed again on a clean profile. At this point I don't even know what to do, uninstall and reinstall maybe.

bp-ca5defdc-612a-4fa1-87ab-f49bc0190330 Crashed again on a clean profile. At this point I don't even know what to do, uninstall and reinstall maybe.

由 qazqazqaz 於 修改

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FredMcD
  • Top 10 Contributor
4146 個解決方法 57865 個答案

bp-ca5defdc-612a-4fa1-87ab-f49bc0190330 Signature: JSScript::maybeGetPCCounts

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation

bp-ca5defdc-612a-4fa1-87ab-f49bc0190330 Signature: JSScript::maybeGetPCCounts Crash Reason EXCEPTION_ACCESS_VIOLATION_READ nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation
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FredMcD
  • Top 10 Contributor
4146 個解決方法 57865 個答案

As a test, Private Browsing - Use Firefox without saving history

Firefox Private Browsing is great for viewing websites without saving things like cookies, temp files, and a history of the pages you visit.

As a test, [https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history Private Browsing - Use Firefox without saving history] Firefox Private Browsing is great for viewing websites without saving things like cookies, temp files, and a history of the pages you visit.
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提出問題者

FredMcD said

As a test, Private Browsing - Use Firefox without saving history Firefox Private Browsing is great for viewing websites without saving things like cookies, temp files, and a history of the pages you visit.

bp-9c1bfa0c-6ab6-49b8-b6bd-e124c0190331

In private window/session.

I'll go ahead and reinstall. Uninstall, clear all folders including one in the appdata.

''FredMcD [[#answer-1209844|said]]'' <blockquote> As a test, [https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history Private Browsing - Use Firefox without saving history] Firefox Private Browsing is great for viewing websites without saving things like cookies, temp files, and a history of the pages you visit. </blockquote> bp-9c1bfa0c-6ab6-49b8-b6bd-e124c0190331 In private window/session. I'll go ahead and reinstall. Uninstall, clear all folders including one in the appdata.

由 qazqazqaz 於 修改

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FredMcD
  • Top 10 Contributor
4146 個解決方法 57865 個答案

Product Firefox Release Channel release Version 66.0.2 Build ID 20190326175229 (2019-03-26)

bp-9c1bfa0c-6ab6-49b8-b6bd-e124c0190331 Signature: mozilla::FrameLayerBuilder::GetDisplayItemData

Crash Reason EXCEPTION_BREAKPOINT

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

This is for Sumo's Related Bugs 1337802 NEW --- Crash in mozilla::FrameLayerBuilder::GetDisplayItemData

Product Firefox Release Channel release Version 66.0.2 Build ID 20190326175229 (2019-03-26) bp-9c1bfa0c-6ab6-49b8-b6bd-e124c0190331 Signature: mozilla::FrameLayerBuilder::GetDisplayItemData Crash Reason EXCEPTION_BREAKPOINT msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder This is for Sumo's Related Bugs 1337802 NEW --- Crash in mozilla::FrameLayerBuilder::GetDisplayItemData
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提出問題者

bp-a52e6b6f-e4f5-4d35-bc74-ef1aa0190331

Clean install.

bp-a52e6b6f-e4f5-4d35-bc74-ef1aa0190331 Clean install.
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