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Unable to log in to Walmart Canada website with Firefox

已張貼

Logging in works without problems in Google Chrome, Microsoft Edge, and Opera. For Firefox (66.0), I get:

"We were unable to find an account with that email address. Please try again."

Walmart Canada: https://www.walmart.ca/sign-in

Tried:

1. Content Blocking turned on or OFF COMPLETELY (Off: Custom, then both options unchecked).

2. Unable to add the website to Content Blocking Exceptions, because the choice is never given to do so when clicking on the Site Information icon, and the "Manage Exceptions" for Content Blocking does not allow additions. These are both true also with a new Firefox Profile. I am NOT using Private Browsing.

3. Restarted Firefox with Add-ons Disabled.

4. Added https://www.walmart.ca/ to Exceptions - Cookies and Site Data, to Allow.

5. Cleared "Cookies and Site Data", plus "Cached Web Content".

6. Dispite there being no notifications in Bitdefender Antivirus Plus, I completely disabled it and it's Web Protection.

7. Created new Firefox Profile. Success ... But only once! As soon as I close Firefox and open it again (with the same new Profile and same settings), I cannot log in again.

8. Doing items 1-6 with the new Firefox Profile accomplishes nothing. Cannot log in after the first time with a new Firefox Profile.

EDIT: I forgot to mention that this started just recently during the past 2 weeks. Previously I was able to login and use the Walmart Canada website with no problem. Walmart's response to the issue is that I should use Google Chrome.

Logging in works without problems in Google Chrome, Microsoft Edge, and Opera. For Firefox (66.0), I get: "We were unable to find an account with that email address. Please try again." Walmart Canada: https://www.walmart.ca/sign-in Tried: 1. Content Blocking turned on or OFF COMPLETELY (Off: Custom, then both options unchecked). 2. Unable to add the website to Content Blocking Exceptions, because the choice is never given to do so when clicking on the Site Information icon, and the "Manage Exceptions" for Content Blocking does not allow additions. These are both true also with a new Firefox Profile. I am NOT using Private Browsing. 3. Restarted Firefox with Add-ons Disabled. 4. Added https://www.walmart.ca/ to Exceptions - Cookies and Site Data, to Allow. 5. Cleared "Cookies and Site Data", plus "Cached Web Content". 6. Dispite there being no notifications in Bitdefender Antivirus Plus, I completely disabled it and it's Web Protection. 7. Created new Firefox Profile. Success ... But only once! As soon as I close Firefox and open it again (with the same new Profile and same settings), I cannot log in again. 8. Doing items 1-6 with the new Firefox Profile accomplishes nothing. Cannot log in after the first time with a new Firefox Profile. EDIT: I forgot to mention that this started just recently during the past 2 weeks. Previously I was able to login and use the Walmart Canada website with no problem. Walmart's response to the issue is that I should use Google Chrome.

由 FrostWise 於 修改

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 32.0 r0

應用程式

  • Firefox 66.0
  • 使用者代理:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/66.0/WINNT/en-US/

擴充套件

  • Adblock Plus - free ad blocker 3.5 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Bitdefender Wallet 21.1.13 (bdwtwe@bitdefender.com)
  • Download Sound 1.4 (jid1-1vdAiX6gThdiIg@jetpack)
  • Extra sounds 1.2 (extrasounds@tiflohelp.ru)
  • Flagfox 6.1.12 ({1018e4d6-728f-4b20-ad56-37578a4de76b})
  • Invert Colors 0.1.6.1 (@firefoxinvertcolors)
  • McAfee® WebAdvisor 7.0.0.26712 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Print Edit WE 23.14 (printedit-we@DW-dev)
  • Social Fixer for Facebook 23.0.0 (betterfacebook@mattkruse.com)
  • Swift Selection Search 3.29.2 (jid1-KdTtiCj6wxVAFA@jetpack)

JavaScript

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修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
WestEnd
  • Top 25 Contributor
60 個解決方法 5379 個答案

The problem here is for login site unless someone from the same location as you and is registered with Walmart ca that will be hard to see what is happening.

The problem here is for login site unless someone from the same location as you and is registered with Walmart ca that will be hard to see what is happening.

提出問題者

So Google Chrome it is.

So Google Chrome it is.
FredMcD
  • Top 10 Contributor
4246 個解決方法 59404 個答案

Go to the website and Carefully enter the information manually.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Go to the website and Carefully enter the information manually. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

提出問題者

See my step 3.

See my step 3.
FredMcD
  • Top 10 Contributor
4246 個解決方法 59404 個答案

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 66.0.1 March 22, 2019

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version '''66.0.1''' March 22, 2019

提出問題者

I have updated to version 66.0.2. No change in the problem.

I have updated to version 66.0.2. No change in the problem.
cor-el
  • Top 10 Contributor
  • Moderator
17475 個解決方法 157944 個答案

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Remove the Cookies" from websites that cause problems: *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Manage Data "Clear the Cache": *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Clear Data -> Cached Web Content: Clear Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

提出問題者

cor-el: I have already done all of what you suggest except for setting the default visual theme. If a visual theme in Firefox has an effect on cookies and authentication in Firefox, then we are all doomed. ie. No possible connection unless malfeasance is involved.

"FredMcD" and "cor-el": While I appreciate your willingness to answer questions here, it is clear that did not read and/or understand my original post, since you both suggested to do things that I stated I had already done. I wonder if you both are unpaid volunteers for Mozilla, or really paid employees of Microsoft or Google to help make Mozilla Firefox look bad.

cor-el: I have already done all of what you suggest except for setting the default visual theme. If a visual theme in Firefox has an effect on cookies and authentication in Firefox, then we are all doomed. ie. No possible connection unless malfeasance is involved. "FredMcD" and "cor-el": While I appreciate your willingness to answer questions here, it is clear that did not read and/or understand my original post, since you both suggested to do things that I stated I had already done. I wonder if you both are unpaid volunteers for Mozilla, or really paid employees of Microsoft or Google to help make Mozilla Firefox look bad.
FredMcD
  • Top 10 Contributor
4246 個解決方法 59404 個答案

What we were giving you were the standard responses to the problem. As they did not help, now we go to the non-standard.

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any settings.

What we were giving you were the standard responses to the problem. As they did not help, now we go to the non-standard. https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history Remove History For One Site Open the History Manager '''<Control><Shift> H.''' In the search bar, enter the name of the site. Right-click on one of the listings and select '''Forget About This Site.''' This should remove all information, including any settings.

提出問題者

Again, you prove that you still have not read & understood my initial post. I said that I created several new Firefox Profiles during testing which accomplishes what you have suggested, and more. I'm sorry that you are unable to understand that.

Again, you prove that you '''still''' have not read '''&''' understood my initial post. I said that I created several new Firefox Profiles during testing which accomplishes what you have suggested, and more. I'm sorry that you are unable to understand that.
cor-el
  • Top 10 Contributor
  • Moderator
17475 個解決方法 157944 個答案

If the website complains that the email address is wrong then it is either typed by you or filled by Firefox wrongly or some other software (security software or malware) is modifying this email address, possibly because it doesn't want to expose this email to a website. I assume that you have confirmed in Firefox that things are OK. If you haven't used the Profile Manager to create a new profile, but used a refresh then you can still try a new clean profile.


Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

See also:

If the website complains that the email address is wrong then it is either typed by you or filled by Firefox wrongly or some other software (security software or malware) is modifying this email address, possibly because it doesn't want to expose this email to a website. I assume that you have confirmed in Firefox that things are OK. If you haven't used the Profile Manager to create a new profile, but used a refresh then you can still try a new clean profile. *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles ---- Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 See also: *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

提出問題者

Bloody Hell. You are really dense (ie. thick headed, stupid). After all this you still won't read and UNDERSTAND my initial posting, in which I address these issues as well as all others brought up so far.

I find it incomprehensible that anyone with a functioning mind could continue to ignore what I have already stated, unless they intend to make Firefox and Mozilla look bad.

Since there is no way to contact anyone with Mozilla, and they don't seem to pay any attention to this forum, you have succeeded in this endeavor.

Bloody Hell. You are really dense (ie. thick headed, stupid). After all this you still won't read and UNDERSTAND my initial posting, in which I address these issues as well as all others brought up so far. I find it incomprehensible that anyone with a functioning mind could continue to ignore what I have already stated, unless they intend to make Firefox and Mozilla look bad. Since there is no way to contact anyone with Mozilla, and they don't seem to pay any attention to this forum, you have succeeded in this endeavor.