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Printing Issues

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Firefox (Quantum) is not printing everything on a particular page -- it only prints about half of the information.

But Chrome does print all of it.

We use Firefox here at work so I enter the data on Firefox and use Chrome to print it. I'm so confused as to why Firefox is only printing half of the data but Chrome prints all of it.

I have tried everything from the "printing issues" troubleshooting page including resetting the printer settings and also removing all lines in the prefs.js file that start with print_.

Please help. Thanks!

Firefox (Quantum) is not printing everything on a particular page -- it only prints about half of the information. But Chrome does print all of it. We use Firefox here at work so I enter the data on Firefox and use Chrome to print it. I'm so confused as to why Firefox is only printing half of the data but Chrome prints all of it. I have tried everything from the "printing issues" troubleshooting page including resetting the printer settings and also removing all lines in the prefs.js file that start with print_. Please help. Thanks!

由 jamesnvlss 於 修改

額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:65.0) Gecko/20100101 Firefox/65.0

更多資訊

xenial 0 個解決方法 5 個答案

Awesome! Thank you. That is it. Hopefully helps jamesnvlss get the css fixed up too.

Awesome! Thank you. That is it. Hopefully helps jamesnvlss get the css fixed up too.

提出問題者

Hi guys!

I am unclear on what to do?

Hi guys! I am unclear on what to do?
jscher2000
  • Top 10 Contributor
8633 個解決方法 70607 個答案

Hi jamesnvlss, it depends on whether you have any control over the style rules in the report that's not printing. Since it sounded like something you wouldn't be able to share a link to, I didn't explore that possibility.

Hi jamesnvlss, it depends on whether you have any control over the style rules in the report that's not printing. Since it sounded like something you wouldn't be able to share a link to, I didn't explore that possibility.
jkeuclide59 0 個解決方法 1 個答案

Look, not sure if it's Quantum issue or what but when I print, FF truncates everything but the first page, this is just plain unacceptable and needs to be addressed, PERIOD.

Look, not sure if it's Quantum issue or what but when I print, FF truncates everything but the first page, this is just plain unacceptable and needs to be addressed, PERIOD.
jscher2000
  • Top 10 Contributor
8633 個解決方法 70607 個答案

jkeuclide59 said

Look, not sure if it's Quantum issue or what but when I print, FF truncates everything but the first page, this is just plain unacceptable and needs to be addressed, PERIOD.

There are several bugs on file covering the most common reasons for Firefox not to paginate content (so it runs off the bottom of the page). If you want to share the address of a page that has a problem, that could surface a new issue that needs to be fixed.

''jkeuclide59 [[#answer-1236487|said]]'' <blockquote> Look, not sure if it's Quantum issue or what but when I print, FF truncates everything but the first page, this is just plain unacceptable and needs to be addressed, PERIOD. </blockquote> There are several bugs on file covering the most common reasons for Firefox not to paginate content (so it runs off the bottom of the page). If you want to share the address of a page that has a problem, that could surface a new issue that needs to be fixed.
undies78 0 個解決方法 27 個答案

jamesnvlss said

I just discovered my co-worker has not updated to Quantum and is running an older version of Firefox (54.0.1) and when she prints the report it prints everything in its entirety. This must be a Quantum issue or an issue with our site not working well with Quantum.

I also USED to be able to print completely in earlier versions of Firefox but then updated it and now it prints things with lots of the information missing. I have to login to my email with Chrome and print there instead - super annoying.

''jamesnvlss [[#answer-1204870|said]]'' <blockquote> I just discovered my co-worker has not updated to Quantum and is running an older version of Firefox (54.0.1) and when she prints the report it prints everything in its entirety. This must be a Quantum issue or an issue with our site not working well with Quantum. </blockquote> I also USED to be able to print completely in earlier versions of Firefox but then updated it and now it prints things with lots of the information missing. I have to login to my email with Chrome and print there instead - super annoying.
jscher2000
  • Top 10 Contributor
8633 個解決方法 70607 個答案

Hi undies78, there have been a lot of HTML, CSS, and JavaScript-related changes between Firefox 56 and 68. Are there particular sites where you have problems printing?

Some problems are not new to Firefox Quantum, but more and more sites switching to "flex" layouts that Firefox does not paginate. You can work around some of those using my add-on (it forces more old-school style layouts):

https://addons.mozilla.org/firefox/addon/printable-the-print-doctor/

Hi undies78, there have been a lot of HTML, CSS, and JavaScript-related changes between Firefox 56 and 68. Are there particular sites where you have problems printing? Some problems are not new to Firefox Quantum, but more and more sites switching to "flex" layouts that Firefox does not paginate. You can work around some of those using my add-on (it forces more old-school style layouts): https://addons.mozilla.org/firefox/addon/printable-the-print-doctor/
jscher2000
  • Top 10 Contributor
8633 個解決方法 70607 個答案

Hi undies78, if your email is Office365, it seems something just changed that works really badly in Firefox: https://support.mozilla.org/questions/1265353

Hi undies78, if your email is Office365, it seems something just changed that works really badly in Firefox: https://support.mozilla.org/questions/1265353
jessica177 0 個解決方法 3 個答案

My issue is similar, but a little different. The page I want to print looks fine, then I click on print and screen that appears with the print preview has the view distorted, everything is squeezed onto the left side of the page. It looks like my right margin is set to 4 instead of .5 and what should be 1 or 2 pages is now 4 pages. I have played with my margins, the scale and the orientation and nothing seems to work. I never had this issue until last week although it does seem to be specific to this particular page. I can't seem to replicate the issue on other pages. Any thoughts?

My issue is similar, but a little different. The page I want to print looks fine, then I click on print and screen that appears with the print preview has the view distorted, everything is squeezed onto the left side of the page. It looks like my right margin is set to 4 instead of .5 and what should be 1 or 2 pages is now 4 pages. I have played with my margins, the scale and the orientation and nothing seems to work. I never had this issue until last week although it does seem to be specific to this particular page. I can't seem to replicate the issue on other pages. Any thoughts?
jscher2000
  • Top 10 Contributor
8633 個解決方法 70607 個答案

Hi jessica177, it's odd that the issue is only on one page. If it were on every page, I would definitely suggest the solution in this thread: When I print for Mozilla, it only prints in the upper left hand corner of the paper help!!

Is it a popular site you could mention or a page you could provide a link to?

If you call up Print Preview, does it help to set the scaling to 100%? Never mind, I see you already checked that.

Hi jessica177, it's odd that the issue is only on one page. If it were on every page, I would definitely suggest the solution in this thread: [https://support.mozilla.org/questions/1259263 When I print for Mozilla, it only prints in the upper left hand corner of the paper help!!] Is it a popular site you could mention or a page you could provide a link to? <s>If you call up Print Preview, does it help to set the scaling to 100%?</s> ''Never mind, I see you already checked that.''

由 jscher2000 於 修改

jessica177 0 個解決方法 3 個答案

It is happening on our state sales tax website and I am logged in as a specific taxpayer so I can't really give you a link or web address to use. When I am on the website and I view a filed return it opens another tab with the print preview and there everything looks fine, but when I hit the print button in my Firefox options then the real print preview comes up and that is where it is different. However, when I am on the main website page, before I hit their print button, if I click on the print option the preview of the webpage looks normal. I'm not sure I explaining this correctly, I'm sorry if it's not making sense. If I try to just print the regular web page it seems to be ok (although I didn't check the length just the width format), but if I click on the document in the webpage that I want and try to print that page that is when it happens. Maybe it has something to do with the new page that opens up, I don't know. But I do know that this was never an issue before last week and doesn't happen in Chrome.

It is happening on our state sales tax website and I am logged in as a specific taxpayer so I can't really give you a link or web address to use. When I am on the website and I view a filed return it opens another tab with the print preview and there everything looks fine, but when I hit the print button in my Firefox options then the real print preview comes up and that is where it is different. However, when I am on the main website page, before I hit their print button, if I click on the print option the preview of the webpage looks normal. I'm not sure I explaining this correctly, I'm sorry if it's not making sense. If I try to just print the regular web page it seems to be ok (although I didn't check the length just the width format), but if I click on the document in the webpage that I want and try to print that page that is when it happens. Maybe it has something to do with the new page that opens up, I don't know. But I do know that this was never an issue before last week and doesn't happen in Chrome.

由 jessica177 於 修改

jscher2000
  • Top 10 Contributor
8633 個解決方法 70607 個答案

jessica177 said

When I am on the website and I view a filed return it opens another tab with the print preview and there everything looks fine, but when I hit the print button in my Firefox options then the real print preview comes up and that is where it is different.

Is that document a PDF? The usual giveaway is the unique black toolbar in Firefox's PDF viewer.

In that case:

I suggest opening it into your regular PDF viewer (such as Adobe Acrobat/Reader) as a workaround. While Firefox can print the HTML-ized version of the PDF that it shows in the viewer, it is subject to glitches due to the conversion.

Use the little download button to access the native PDF file:

''jessica177 [[#answer-1241169|said]]'' <blockquote>When I am on the website and I view a filed return it opens another tab with the print preview and there everything looks fine, but when I hit the print button in my Firefox options then the real print preview comes up and that is where it is different. </blockquote> Is that document a PDF? The usual giveaway is the unique black toolbar in Firefox's PDF viewer. ''In that case:'' I suggest opening it into your regular PDF viewer (such as Adobe Acrobat/Reader) as a workaround. While Firefox can print the HTML-ized version of the PDF that it shows in the viewer, it is subject to glitches due to the conversion. Use the little download button to access the native PDF file: <img src="https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2019-07-30-10-16-14-1d123a.png" width="500">
jessica177 0 個解決方法 3 個答案

No - it does not open as a PDF, there is no black toolbar. It is just another tab that looks just like the other one. I just talked to someone else in my office who is having the same issue. He said he has found it on all the State forms so I'm guessing something with the States website is not liking something that changed in this last Firefox update.

No - it does not open as a PDF, there is no black toolbar. It is just another tab that looks just like the other one. I just talked to someone else in my office who is having the same issue. He said he has found it on all the State forms so I'm guessing something with the States website is not liking something that changed in this last Firefox update.
jscher2000
  • Top 10 Contributor
8633 個解決方法 70607 個答案

jessica177 said

No - it does not open as a PDF, there is no black toolbar. It is just another tab that looks just like the other one. I just talked to someone else in my office who is having the same issue. He said he has found it on all the State forms so I'm guessing something with the States website is not liking something that changed in this last Firefox update.

Perhaps the site uses code similar to Outlook Web App (OWA) on Office365 and outlook.live.com, where the content gets scrunched and has weird extra spacing when printed in Firefox 68. Example screenshot in this thread: https://support.mozilla.org/questions/1265353

''jessica177 [[#answer-1241173|said]]'' <blockquote> No - it does not open as a PDF, there is no black toolbar. It is just another tab that looks just like the other one. I just talked to someone else in my office who is having the same issue. He said he has found it on all the State forms so I'm guessing something with the States website is not liking something that changed in this last Firefox update. </blockquote> Perhaps the site uses code similar to Outlook Web App (OWA) on Office365 and outlook.live.com, where the content gets scrunched and has weird extra spacing when printed in Firefox 68. Example screenshot in this thread: https://support.mozilla.org/questions/1265353
undies78 0 個解決方法 27 個答案

jscher2000 said

Hi undies78, there have been a lot of HTML, CSS, and JavaScript-related changes between Firefox 56 and 68. Are there particular sites where you have problems printing? Some problems are not new to Firefox Quantum, but more and more sites switching to "flex" layouts that Firefox does not paginate. You can work around some of those using my add-on (it forces more old-school style layouts): https://addons.mozilla.org/firefox/addon/printable-the-print-doctor/

Hi there - No there aren't certain sites that this happens in, it happens with everything I try to print (print to Adobe PDF). Used to work perfectly, works fine in Chrome, but not in Firefox anymore. I'm not using Office 365, I'm using Yahoo Mail, web-based.

''jscher2000 [[#answer-1240482|said]]'' <blockquote> Hi undies78, there have been a lot of HTML, CSS, and JavaScript-related changes between Firefox 56 and 68. Are there particular sites where you have problems printing? Some problems are not new to Firefox Quantum, but more and more sites switching to "flex" layouts that Firefox does not paginate. You can work around some of those using my add-on (it forces more old-school style layouts): https://addons.mozilla.org/firefox/addon/printable-the-print-doctor/ </blockquote> Hi there - No there aren't certain sites that this happens in, it happens with everything I try to print (print to Adobe PDF). Used to work perfectly, works fine in Chrome, but not in Firefox anymore. I'm not using Office 365, I'm using Yahoo Mail, web-based.
jscher2000
  • Top 10 Contributor
8633 個解決方法 70607 個答案

undies78 said

I'm not using Office 365, I'm using Yahoo Mail, web-based.

Hi undies78, circling back to Yahoo mail.

After you click the print icon to pop up the small window with the print-formatted message, Yahoo triggers a print dialog. Cancel that dialog. Then right-click a blank area of the page and use

Printable - The Print Doctor > Override unbreakable display types

Then the message should preview and print with most or all of its content.

Note: that menu item is added by version 0.8 of my extension: https://addons.mozilla.org/firefox/addon/printable-the-print-doctor/

''undies78 [[#answer-1241757|said]]'' <blockquote>I'm not using Office 365, I'm using Yahoo Mail, web-based. </blockquote> Hi undies78, circling back to Yahoo mail. After you click the print icon to pop up the small window with the print-formatted message, Yahoo triggers a print dialog. Cancel that dialog. Then right-click a blank area of the page and use Printable - The Print Doctor > Override unbreakable display types Then the message should preview and print with most or all of its content. Note: that menu item is added by version 0.8 of my extension: https://addons.mozilla.org/firefox/addon/printable-the-print-doctor/