firefox works great until I try to search the web or go to the web
I cant not connect to the web with firefox. Microsoft edge works fine
被選擇的解決方法
Hello Ifso,
Your system details show that you have an extension called
'Search Encrypt' installed, which is a browser hijacker.
Would you please go to the 3-bar menu => Add-ons => Extensions, and remove that extension (and any other extension that you didn't install yourself) ?
Also see this article : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware
Please run all malware scans that are listed in the article; what one doesn't pick up, the other one will.
從原來的回覆中察看解決方案 👍 1所有回覆 (6)
Is the problem with the browser you used to post this message? Is the problem all the time, much of the time, sometimes?
Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
- Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
- Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
Configure firewalls so that Firefox can access the Internet. {web link}
that did nothing. still my search window comes up black,
Ifso said
still my search window comes up black,
You did not say anything about that. You said;
I cant not connect to the web with firefox
Which is it?
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
選擇的解決方法
Hello Ifso,
Your system details show that you have an extension called
'Search Encrypt' installed, which is a browser hijacker.
Would you please go to the 3-bar menu => Add-ons => Extensions, and remove that extension (and any other extension that you didn't install yourself) ?
Also see this article : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware
Please run all malware scans that are listed in the article; what one doesn't pick up, the other one will.
Thank You very much Now my search does work.
Ifso said
Thank You very much Now my search does work.
My pleasure, Ifso - I'm glad things are back to normal !