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I don't have anymore access at my recovery code/security code, how can access my account in this case ?

已張貼

I'm not interested in retrieving account data, I just want to access my account.

I'm not interested in retrieving account data, I just want to access my account.

額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

更多資訊

the-edmeister
  • Top 25 Contributor
  • Moderator
5406 個解決方法 40221 個答案

https://accounts.firefox.com/signin You'll need the original email address (or secondary email address, if you set one up) along with the Password for that Firefox Account.

https://accounts.firefox.com/signin You'll need the original email address ''(or secondary email address, if you set one up)'' along with the Password for that Firefox Account.

提出問題者

Thanks for trying to help me, but same thing, still ask for my security code/recovery code.

Thanks for trying to help me, but same thing, still ask for my security code/recovery code.
christ1
  • Top 25 Contributor
2168 個解決方法 15867 個答案
still ask for my security code

This implies you have turned on 2-step authentication. Without the security code you cannot get to the account. What happened to your offline security codes?

And without the recovery key you won't be able to reset the password.

Turning on both, 2-step authentication and recovery key are deliberate actions, so one would assume you take good care of your codes.

Without them you won't be able to access your account AFAIK.

<blockquote> still ask for my security code </blockquote> This implies you have turned on 2-step authentication. Without the security code you cannot get to the account. What happened to your offline security codes? And without the recovery key you won't be able to reset the password. Turning on both, 2-step authentication and recovery key are deliberate actions, so one would assume you take good care of your codes. Without them you won't be able to access your account AFAIK.

由 christ1 於 修改

提出問題者

What happened to your offline security codes?

Unfortunately I forgot to save them, until now I used only security code generated from Microsoft Authenticator app, yesterday I reset the phone to factory settings and everything was gone.

Isn't any chance to recover my account, a fresh one, without any previous data ?

<blockquote> What happened to your offline security codes? </blockquote> Unfortunately I forgot to save them, until now I used only security code generated from Microsoft Authenticator app, yesterday I reset the phone to factory settings and everything was gone. Isn't any chance to recover my account, a fresh one, without any previous data ?
cor-el
  • Top 10 Contributor
  • Moderator
17519 個解決方法 158412 個答案

Try to reset the password of this Firefox account to see if that gives you access to the Settings page.

In case of issues try to log in to the Firefox Account via this website.

See also:

Try to reset the password of this Firefox account to see if that gives you access to the Settings page. In case of issues try to log in to the Firefox Account via this website. *https://accounts.firefox.com/signin *https://accounts.firefox.com/settings See also: *[[/questions/1226620]] I forget recovery and security code

由 cor-el 於 修改

christ1
  • Top 25 Contributor
2168 個解決方法 15867 個答案
Isn't any chance to recover my account, a fresh one, without any previous data ?

If you forget your password and reset it, your storage is wiped clean and is replaced with what is currently saved in Firefox on your devices.

Presumably this would not reset the 2-step authentication you deliberately set up. Once two-step authentication is enabled, every login will require a security code from your TOTP device.

So I guess your best bet is to start over with a new Firefox account.

<blockquote> Isn't any chance to recover my account, a fresh one, without any previous data ? </blockquote> If you forget your password and reset it, your storage is wiped clean and is replaced with what is currently saved in Firefox on your devices. Presumably this would not reset the 2-step authentication you deliberately set up. Once two-step authentication is enabled, every login will require a security code from your TOTP device. So I guess your best bet is to start over with a new Firefox account.