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技術支援討論區

Firefox continually crashes. The Crash Reports state:

已張貼

Firefox continually crashes. I have updated drivers for everything that I can. Started in Safe Mode and still does it.

The Crash Reports state: bp-4b92db87-b145-470d-9280-e24050190218 19/02/2019, 9:51 am bp-023bae85-1677-48bd-92a4-b20860190218 19/02/2019, 8:22 am bp-1613c9ad-d0db-4a1d-9c7c-709380190218 19/02/2019, 8:21 am bp-d36fd399-e6eb-4aca-b381-3a38d0190218 19/02/2019, 6:40 am

Firefox continually crashes. I have updated drivers for everything that I can. Started in Safe Mode and still does it. The Crash Reports state: bp-4b92db87-b145-470d-9280-e24050190218 19/02/2019, 9:51 am bp-023bae85-1677-48bd-92a4-b20860190218 19/02/2019, 8:22 am bp-1613c9ad-d0db-4a1d-9c7c-709380190218 19/02/2019, 8:21 am bp-d36fd399-e6eb-4aca-b381-3a38d0190218 19/02/2019, 6:40 am

額外的系統細節

應用程式

  • Firefox 65.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/65.0.1/WINNT/en-US/

擴充套件

  • Trend Micro Toolbar 15.0.0.1210 (fftmtoolbar@trendmicro.com) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: AMD Radeon HD 7800 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6819
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 23201787
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • contentUsesTiling: False
  • crashGuards: [{u'prefName': u'gfx.crash-guard.status.d3d9video', u'type': u'd3d9video'}]
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 12-19-2012
  • driverDate2:
  • driverVersion: 9.12.0.0
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}, {u'status': u'blocked', u'message': u'Acceleration blocked by safe-mode', u'type': u'runtime'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'blocked', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Safe-mode is enabled', u'type': u'runtime'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'ANGLE is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'blocked', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'OMTP blocked by safe-mode', u'type': u'runtime'}], u'name': u'OMTP'}]}
  • info: {u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: False
  • offMainThreadPaintWorkerCount: 0
  • usesTiling: False
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4248 個解決方法 59413 個答案

bp-4b92db87-b145-470d-9280-e24050190218 bp-023bae85-1677-48bd-92a4-b20860190218 bp-1613c9ad-d0db-4a1d-9c7c-709380190218

Signature: mozilla::Vector<T>::growStorageBy

Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION

tmmon64.dll = Trend Micro UMH Monitor Engine

TmUmEvt64.dll = Trend Micro Eyes

This is for Sumo's Related Bugs 1455595 NEW --- Crash in mozilla::Vector<T>::growStorageBy

bp-4b92db87-b145-470d-9280-e24050190218 bp-023bae85-1677-48bd-92a4-b20860190218 bp-1613c9ad-d0db-4a1d-9c7c-709380190218 Signature: mozilla::Vector<T>::growStorageBy Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION tmmon64.dll = Trend Micro UMH Monitor Engine TmUmEvt64.dll = Trend Micro Eyes This is for Sumo's Related Bugs 1455595 NEW --- Crash in mozilla::Vector<T>::growStorageBy
FredMcD
  • Top 10 Contributor
4248 個解決方法 59413 個答案

The problem could be with the Trend Micro software. Do you know what this is?

Can you check with their support? As a test, disable Trend Micro.

The problem could be with the Trend Micro software. Do you know what this is? Can you check with their support? As a test, disable Trend Micro.

提出問題者

Yep, I went into the Trend Micro Console and there is no way to disable the program. I may try to uninstall and see what happens. Thanks for your time.

Yep, I went into the Trend Micro Console and there is no way to disable the program. I may try to uninstall and see what happens. Thanks for your time.
FredMcD
  • Top 10 Contributor
4248 個解決方法 59413 個答案

FredMcD said

Can you check with their support?
''FredMcD [[#answer-1198256|said]]'' <blockquote> Can you check with their support? </blockquote>

提出問題者

I removed Trend altogether and installed AVG but firefox still crashes. Todays crash report: bp-0d852276-ab5c-47d9-9147-a5d7e0190221 21/02/2019, 7:46 bp-6aafb71f-aff6-4d5c-9775-981810190221 21/02/2019, 6:57 bp-3a7396f6-1c2b-4039-8c23-80eb10190221 21/02/2019, 6:51 bp-59d58025-f408-411d-92a0-a79570190220 20/02/2019, 5:37

I removed Trend altogether and installed AVG but firefox still crashes. Todays crash report: bp-0d852276-ab5c-47d9-9147-a5d7e0190221 21/02/2019, 7:46 bp-6aafb71f-aff6-4d5c-9775-981810190221 21/02/2019, 6:57 bp-3a7396f6-1c2b-4039-8c23-80eb10190221 21/02/2019, 6:51 bp-59d58025-f408-411d-92a0-a79570190220 20/02/2019, 5:37
FredMcD
  • Top 10 Contributor
4248 個解決方法 59413 個答案

I called for more help


bp-0d852276-ab5c-47d9-9147-a5d7e0190221 Signature: mozilla::Vector<T>::growStorageBy

Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION

This is for Sumo's Related Bugs 1455595 NEW --- Crash in mozilla::Vector<T>::growStorageBy

I called for more help bp-0d852276-ab5c-47d9-9147-a5d7e0190221 Signature: mozilla::Vector<T>::growStorageBy Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION This is for Sumo's Related Bugs 1455595 NEW --- Crash in mozilla::Vector<T>::growStorageBy