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I lost access 2FA and i want to make a new account with the same email adress

  • 21 回覆
  • 1 有這個問題
  • 20 次檢視
  • 最近回覆由 cervorange

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Hello,

I can't have access to my old account (i lost the old key and i reset my phone with the google authentificator) I create a new account with a but i want to use my old email adress and... impossible!!! The problem is that i use a email and a secondary email adress and i can't use it.

How i can delete my old account without login (i can login but don't have access because of the 2FA)

Thank you

所有回覆 (20)

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Hi cervorange,

if you can still log in disable it in the settings after logging in on:

You can otherwise do a password reset which should disable your 2FA

由 Mick 於 修改

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Hello MickvdMeijde,

The problem is that i don't have access to my setting... when i try, he ask all the time to confirm my email adress (i never receive any email and i try a lot of time and check in the spam and have a contact (accounts@firefox.com) or i arrive on the page that i need to enter security code (6 numbers)...

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cervorange said

Hello MickvdMeijde, The problem is that i don't have access to my setting... when i try, he ask all the time to confirm my email adress (i never receive any email and i try a lot of time and check in the spam and have a contact (accounts@firefox.com) or i arrive on the page that i need to enter security code (6 numbers)...

Have you tried to reset your password?

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Yes, 4 times but i have the same problem

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But, there is probably a problem because, i try to verified my email adress but i receive no email (spam or other place) ....

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I have a return when i click to confirm my email that it can't send an email to do this....

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Thank you for your answer but i try all of this and it don't change. I'm blocked....

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if you currently have a device connected to your account you can request a recovery key. you can find this option you:

  1. open "Tools > Options > Sync" or "Firefox > Set Up Sync"
  2. click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
  3. click "I Have an Account" : Connect
  4. click "I don't have the device with me" at the bottom to enter the account settings (email, password, sync key)

由 Mick 於 修改

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Hello, thanks for you're answer, i don't have access to my account but i have a recovery key. The problem is there is not place where i can enter the key. Firefox change identification system and recovery key don't have any utility now...

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I try this, but the procedure is différent. When you arrive here :

"2-Check your email and click the password reset link in it."

You reset directly you're password without enter recovery key. So it's what i done. But after it ask me to confirm my gmail account and it say that an email it send but .... no email...

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I receive an email from accounts@firefox.com that my password change but no email to confirm....

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cervorange said

I receive an email from accounts@firefox.com that my password change but no email to confirm....

Do you get the email that lets you change your password? or only one that a password change has been requested?

由 Mick 於 修改

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The second one

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is the account still logged in on any of your devices? (sometimes the mail does get sent but doesn't arrive for some reason usually remaking an account on that email should fix this problem)

由 Mick 於 修改

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no, not know....

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If it's logged in nowhere, you cannot receive a backup code and 2fa is unavailable then i am afraid there is no possibility for you to log in and delete the account. And as a tip for next time i'd advise you to use an alternative to Google Authenticator. i myself use Authy which is available on multiple devices.

由 Mick 於 修改

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Ok, thank you very much for you're answers and you're time.

I would like to know how many time i have to wait before i can re-use my old email address? I think it's very strange to have no way to do a new account with an old email address. I must create a new email adress just for this....

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See also:

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