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技術支援討論區

verification email for Firefox Monitor report not being received in email account

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Hi.. many times today I have tried to sign up for the Monitor Report but the verification email doesn't/can't come through to my xtra.co.nz address. This is the address that Monitor says has been breached. My gmail address is fine and it can receive the verification emails. I have Firefox 64.0.2 Mac El Capitan 10.11.6 iMac 27" desktop As you will see from the screenshot it shows the report but then when I fill in the address to have it sent to me nothing happens. I've checked Preferences and made sure I have made the site an Exception and have Allowed it. And when I click on the little "i" next to https it shows Permissions "Allow". Also it shows the address was breached on Technic which seems to be a Minecraft site but I went on a couple of different Minecraft sites and now can't log into any of them ( so far ). Haven't used them for ages yet there was a breach in Nov 2018. I need to be able to get into the site to delete info ( was for granddaughter ). Thank you , Susan

Hi.. many times today I have tried to sign up for the Monitor Report but the verification email doesn't/can't come through to my xtra.co.nz address. This is the address that Monitor says has been breached. My gmail address is fine and it can receive the verification emails. I have Firefox 64.0.2 Mac El Capitan 10.11.6 iMac 27" desktop As you will see from the screenshot it shows the report but then when I fill in the address to have it sent to me nothing happens. I've checked Preferences and made sure I have made the site an Exception and have Allowed it. And when I click on the little "i" next to https it shows Permissions "Allow". Also it shows the address was breached on Technic which seems to be a Minecraft site but I went on a couple of different Minecraft sites and now can't log into any of them ( so far ). Haven't used them for ages yet there was a breach in Nov 2018. I need to be able to get into the site to delete info ( was for granddaughter ). Thank you , Susan
附加的畫面擷圖

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 32.0 r0

應用程式

  • Firefox 64.0.2
  • 使用者代理:Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:64.0) Gecko/20100101 Firefox/64.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/64.0.2/Darwin/en-US/

擴充套件

  • Notifier for Gmail™ 0.9.5 (jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription:
  • adapterDeviceID: 0x9488
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 1024, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 1024, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 1
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shading_language_include GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_vertex_type_2_10_10_10_rev GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: ATI Technologies Inc. -- ATI Radeon HD 4670 OpenGL Engine
  • webgl1Version: 3.3 ATI-10.0.52
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * WebGL 2 requires support for the following features: transform_feedback2
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
WestEnd
  • Top 25 Contributor
60 個解決方法 5377 個答案

Did you also read this page as well.

https://support.mozilla.org/en-US/kb/firefox-monitor

Did you also read this page as well. https://support.mozilla.org/en-US/kb/firefox-monitor

提出問題者

Hi.. thanks for responding but yes I believe I had read that page. I read everything I could before posting the question. just ended up going in circles. Every page took me to the same place where I needed to sign up for reports and receive a verification email however as my question states I enter the email address ( just done so again ) but nothing is received. It worked fine with my gmail account which hasn't been compromised but it doesn't work with the xtra.co.nz address. The scan can be done but no communication can be received. FAQ don't cover my problem. I need to contact Mozilla them selves. Was able to sort the Technic problem and have asked them to close account. Waiting to hear back.

Hi.. thanks for responding but yes I believe I had read that page. I read everything I could before posting the question. just ended up going in circles. Every page took me to the same place where I needed to sign up for reports and receive a verification email however as my question states I enter the email address ( just done so again ) but nothing is received. It worked fine with my gmail account which hasn't been compromised but it doesn't work with the xtra.co.nz address. The scan can be done but no communication can be received. FAQ don't cover my problem. I need to contact Mozilla them selves. Was able to sort the Technic problem and have asked them to close account. Waiting to hear back.

提出問題者

I'm responding to my own question. This has been resolved. I'm not sure how, I tried for 2 days and it didn't work but it is now right. I sent feedback to Firefox through their survey and I also contacted my ISP here in NZ a couple of hours ago. They didn't have any way of direct contact with Mozilla but were going to send feedback on my behalf. Am pleased the verification email was finally able to come through.

I'm responding to my own question. This has been resolved. I'm not sure how, I tried for 2 days and it didn't work but it is now right. I sent feedback to Firefox through their survey and I also contacted my ISP here in NZ a couple of hours ago. They didn't have any way of direct contact with Mozilla but were going to send feedback on my behalf. Am pleased the verification email was finally able to come through.