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Trying to re-install Firefox - get message that Profile cannot be loaded - install will not complete

已張貼

I had a power cut whilst loading firefox. Tried to load when power restored, but get the message about the Profile missing or inaccessible. Thought that deleting the copy on C drive and loading a fresh copy of Firefox would solve the problem, so deleted it - didn't help - same message when I try to load a new copy. How can I install a totally new copy of the program ? I have another copy of Firefox on a laptop - can the profile from this help ?

I had a power cut whilst loading firefox. Tried to load when power restored, but get the message about the Profile missing or inaccessible. Thought that deleting the copy on C drive and loading a fresh copy of Firefox would solve the problem, so deleted it - didn't help - same message when I try to load a new copy. How can I install a totally new copy of the program ? I have another copy of Firefox on a laptop - can the profile from this help ?

被選擇的解決方法

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

none

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134

更多資訊

FredMcD
  • Top 10 Contributor
4272 個解決方法 59934 個答案

有幫助的回覆

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

提出問題者

thanks Fred - had a problem opening your suggestions as they tried to use Firefox to read them !!! -'missing profile ....' Opened in M..... Edge ! Solution was as Method 2 - I deleted the profile. Loaded a fresh copy of Firefox - and it works - plus somehow it has preserved all my links and favourite websites, so nothing lost. Solved.

thanks Fred - had a problem opening your suggestions as they tried to use Firefox to read them !!! -'missing profile ....' Opened in M..... Edge ! Solution was as Method 2 - I deleted the profile. Loaded a fresh copy of Firefox - and it works - plus somehow it has preserved all my links and favourite websites, so nothing lost. Solved.
FredMcD
  • Top 10 Contributor
4272 個解決方法 59934 個答案

選擇的解決方法

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.