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firefox crashes on startup, about:home crashes about:addons crashes

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I had been using firefox for years without a problem and all of the sudden today it started crashing. first it was the newly opened tabs but now even about:home crashes, about:addons crashes, Tried uninstalling and deleting APPDATA mozilla folders, still same problem. If I manually type www.google.com it gets there no problem but once I hit search it crashes. I submitted few crash reports bp-5361b127-3a0e-4a53-bfca-f96e00181213 bp-1ed948b2-9c81-4062-810c-7e1090181213 I am getting this in the report ' jsimd_idct_islow_avx2' but earlier it was a different message. Recently ORIGIN got updated and I installed logitech setpoint to connect my keyboard to the receiver and then I uninstalled setpoint and all logitech software related to mouse and keyboard. Sidenote I just clicked on Search Mozilla Support for this signature and it got me to the website without crashing.

Please let me know if you need any additional information. Thank You

I had been using firefox for years without a problem and all of the sudden today it started crashing. first it was the newly opened tabs but now even about:home crashes, about:addons crashes, Tried uninstalling and deleting APPDATA mozilla folders, still same problem. If I manually type www.google.com it gets there no problem but once I hit search it crashes. I submitted few crash reports bp-5361b127-3a0e-4a53-bfca-f96e00181213 bp-1ed948b2-9c81-4062-810c-7e1090181213 I am getting this in the report ' jsimd_idct_islow_avx2' but earlier it was a different message. Recently ORIGIN got updated and I installed logitech setpoint to connect my keyboard to the receiver and then I uninstalled setpoint and all logitech software related to mouse and keyboard. Sidenote I just clicked on Search Mozilla Support for this signature and it got me to the website without crashing. Please let me know if you need any additional information. Thank You

額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36

更多資訊

reading_gorilla 0 個解決方法 4 個答案

This sentence is machine translation.

Thank you for your reply. I tried those things, but it did not work. It also crashes in safe mode. Reinstallation after deleting the profile folder was useless. The driver updated graphic display and network adapter.

This sentence is machine translation. Thank you for your reply. I tried those things, but it did not work. It also crashes in safe mode. Reinstallation after deleting the profile folder was useless. The driver updated graphic display and network adapter.
FredMcD
  • Top 10 Contributor
4247 個解決方法 59410 個答案

Please post any new crash reports.

Please post any new crash reports.
reading_gorilla 0 個解決方法 4 個答案

Web page containing JPEG image bp-d5b1ff2b-2516-4947-94a8-71ec50181225 JPEG images only bp-2da1bd75-26c7-4c00-ab54-7fcce0181225 Safe mode and offline mode bp-1ed5804f-bc93-4e49-bb05-ed81f0181225

Web page containing JPEG image bp-d5b1ff2b-2516-4947-94a8-71ec50181225 JPEG images only bp-2da1bd75-26c7-4c00-ab54-7fcce0181225 Safe mode and offline mode bp-1ed5804f-bc93-4e49-bb05-ed81f0181225
FredMcD
  • Top 10 Contributor
4247 個解決方法 59410 個答案

Web page containing JPEG image bp-d5b1ff2b-2516-4947-94a8-71ec50181225 Signature: jsimd_idct_islow_avx2

Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION

Kernel32.dll = Microsoft

user32.dll = Windows User API

ntdll.dll = Microsoft

atidxx32.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 ++++++++++++++++++++++++++++++++++++++ JPEG images only bp-2da1bd75-26c7-4c00-ab54-7fcce0181225

Same as above ++++++++++++++++++++++++++++++++++++++++ Safe mode and offline mode bp-1ed5804f-bc93-4e49-bb05-ed81f0181225 Signature: jsimd_idct_islow_avx2

Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION

Kernel32.dll = Microsoft

user32.dll = Windows User API

ntdll.dll = Microsoft

Web page containing JPEG image bp-d5b1ff2b-2516-4947-94a8-71ec50181225 Signature: jsimd_idct_islow_avx2 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Kernel32.dll = Microsoft user32.dll = Windows User API ntdll.dll = Microsoft atidxx32.dll = Advanced Micro Devices = '''Check this link; ''' http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 ++++++++++++++++++++++++++++++++++++++ JPEG images only bp-2da1bd75-26c7-4c00-ab54-7fcce0181225 Same as above ++++++++++++++++++++++++++++++++++++++++ Safe mode and offline mode bp-1ed5804f-bc93-4e49-bb05-ed81f0181225 Signature: jsimd_idct_islow_avx2 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Kernel32.dll = Microsoft user32.dll = Windows User API ntdll.dll = Microsoft
FredMcD
  • Top 10 Contributor
4247 個解決方法 59410 個答案

reading_gorilla Follow these instructions; https://support.mozilla.org/en-US/questions/1243683#answer-1180980

'''reading_gorilla''' Follow these instructions; https://support.mozilla.org/en-US/questions/1243683#answer-1180980
reading_gorilla 0 個解決方法 4 個答案

I tried it but it was ineffective. Reinstallation in safe mode is similar.

I tried it but it was ineffective. Reinstallation in safe mode is similar.

提出問題者

I tried disabling hardware acceleration as suggested above. I tried safe mode, tab crashing still remains. I uninstalled 32bit version of firefox, deleted mozilla folder in %appdata%. Installed 64bit. Tabs still crashing so then I disabled hardware acceleration. Tabs still crashing. about:crashes doesnt show any reports, just says "no crash reports submitted". I didn't restart the computer after I unstalled 32bit.

I tried disabling hardware acceleration as suggested above. I tried safe mode, tab crashing still remains. I uninstalled 32bit version of firefox, deleted mozilla folder in %appdata%. Installed 64bit. Tabs still crashing so then I disabled hardware acceleration. Tabs still crashing. about:crashes doesnt show any reports, just says "no crash reports submitted". I didn't restart the computer after I unstalled 32bit.

提出問題者

I tried disabling hardware acceleration as suggested above. I tried safe mode, tab crashing still remains. I uninstalled 32bit version of firefox, deleted mozilla folder in %appdata%. Installed 64bit. Tabs still crashing so then I disabled hardware acceleration. Tabs still crashing. about:crashes doesnt show any reports, just says "no crash reports submitted". I didn't restart the computer after I unstalled 32bit.

I tried disabling hardware acceleration as suggested above. I tried safe mode, tab crashing still remains. I uninstalled 32bit version of firefox, deleted mozilla folder in %appdata%. Installed 64bit. Tabs still crashing so then I disabled hardware acceleration. Tabs still crashing. about:crashes doesnt show any reports, just says "no crash reports submitted". I didn't restart the computer after I unstalled 32bit.

提出問題者

Cor-el. I did everything you suggested. I even went as far as remove 32bit and install 64bit and disable hardware acceleration. Still tabs are crashing. in 64bit when I go to about:crashes I get an entry that says "no reports had been submitted".

Cor-el. I did everything you suggested. I even went as far as remove 32bit and install 64bit and disable hardware acceleration. Still tabs are crashing. in 64bit when I go to about:crashes I get an entry that says "no reports had been submitted".