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Software downloads aren't working

已張貼

When I get prompted to update software, like Cisco Anyconnect, or Adobe Flash, I follow the prompts, and Firefox starts the download, creates a file, but no data is transferred. It just sits there with the file size at 0 bytes, and will do this indefinitely. To get around this I've used Chrome. I've also tried navigating to the download site in Firefox without the prompt, but it still does not work. For what it's worth here's troubleshooting info:

When I get prompted to update software, like Cisco Anyconnect, or Adobe Flash, I follow the prompts, and Firefox starts the download, creates a file, but no data is transferred. It just sits there with the file size at 0 bytes, and will do this indefinitely. To get around this I've used Chrome. I've also tried navigating to the download site in Firefox without the prompt, but it still does not work. For what it's worth here's troubleshooting info:

被選擇的解決方法

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


http://kb.mozillazine.org/Issues_with_Firefox#Downloading_opening_or_saving_files

從原來的回覆中察看解決方案 1

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 31.0 r0

應用程式

  • Firefox 63.0.3
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/63.0.3/WINNT/en-US/

擴充套件

  • Adblock Plus 3.4.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Places Maintenance 2.0.3 (places-maintenance@bonardo.net) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA Quadro NVS 140M
  • adapterDescription2:
  • adapterDeviceID: 0x0429
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 128
  • adapterRAM2:
  • adapterSubsysID: 20d817aa
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.22164
  • driverDate: 8-29-2013
  • driverDate2:
  • driverVersion: 9.18.13.2702
  • driverVersion2:
  • featureLog: {u'fallbacks': [{u'message': u'Unsupported by driver', u'name': u'NO_CONSTANT_BUFFER_OFFSETTING'}], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'available', u'message': u'Enabled for Windows 7 via user-preference', u'type': u'user'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 1
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA Quadro NVS 140M Direct3D11 vs_4_0 ps_4_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.ae3b5a6552ee)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b9bc) EGL_VERSION: 1.4 (ANGLE 2.1.0.ae3b5a6552ee) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * tryANGLE * Exhausted GL driver options.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
WestEnd 60 個解決方法 5387 個答案

Did you close and reopen the browser to see what happens? The Browser doesn't do the updating it's the plugin if you have it set to automatically update it should do it by itself. The browser has no control of it updating. If your having problems you should check with their software support to the problem updating.

Did you close and reopen the browser to see what happens? The Browser doesn't do the updating it's the plugin if you have it set to automatically update it should do it by itself. The browser has no control of it updating. If your having problems you should check with their software support to the problem updating.

提出問題者

YES, I've tried closing and restarting FFx.

I don't allow automatic plugin updates, I make them ask me if it's OK. All these sites want to install McAfee security scan or some other redundant bloatware, and I make sure I un-check those boxes. I just tried un-checking the Block Dangerous Downloads Option, but that didn't help.

YES, I've tried closing and restarting FFx. I don't allow automatic plugin updates, I make them ask me if it's OK. All these sites want to install McAfee security scan or some other redundant bloatware, and I make sure I un-check those boxes. I just tried un-checking the Block Dangerous Downloads Option, but that didn't help.
FredMcD
  • Top 10 Contributor
4266 個解決方法 59829 個答案

選擇的解決方法

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


http://kb.mozillazine.org/Issues_with_Firefox#Downloading_opening_or_saving_files

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? http://kb.mozillazine.org/Issues_with_Firefox#Downloading_opening_or_saving_files

提出問題者

I didn't try the safe mode, but read the mozillazine article in the link you provided. It mentioned disabling one's antivirus scanner, which in my case is MS Security Essentials.

Disabling real time scanning did the trick. Thanks!

I didn't try the safe mode, but read the mozillazine article in the link you provided. It mentioned disabling one's antivirus scanner, which in my case is MS Security Essentials. Disabling real time scanning did the trick. Thanks!
FredMcD
  • Top 10 Contributor
4266 個解決方法 59829 個答案

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.