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My about crashes

  • 17 回覆
  • 2 有這個問題
  • 68 次檢視
  • 最近回覆由 thesnare711

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It's crashing CONSTANTLY, sometimes even right after I restart it. How can I give you all/most of my crash reports from about:crashes? I'm using windows 7 Professional 64-bit, Firefox Quantum 63.0.4 (64-bit)

All Replies (17)

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Separate Security Issue: Update your Flash Player or remove it using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 32.0.0.101

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

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<<Separate Security Issue: Update your Flash Player or remove it using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}>>

Done, I uninstalled and reinstalled it to the latest version of the flash player.

<<<Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).>>>

Where is it?

https://www.google.com/search?lr=&as_qdr=all&ei=RgMQXM-fOsOQ_Qb027KoDw&q=active+X+plugin+firefox+download&oq=active+X+plugin+firefox+download&gs_l=psy-ab.3..0i13i30j0i8i13i30l4j0i13i5i30.4388.5381..5567...0.0..0.136.1029.2j7......0....1..gws-wiz.......0i71j0i22i10i30.f_0ueq2dZjc

<<<See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration>>>

My graphics card is a Nvidia Gforce 670, and I downloaded the automatic driver upload here. https://www.geforce.com/drivers, hopefully that will keep it updated. I also went and manually downloaded the latest driver and installed it just in case.

Just need the plugin, then I can start the advice on the next post.

由 thesnare711 於 修改

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thesnare711 said

<<<Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).>>>

Where is it?

FredMcD said

Flash Player Version: Version 32.0.0.101

https://get.adobe.com/flashplayer/
Direct link scans current system and browser
Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/
Step 1: Select Operating System
Step 2: Select A Version (Firefox, Win IE . . . .)
Note: Other software is offered in the download. <Windows Only>
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FredMcD said

thesnare711 said
<<<Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).>>>

Where is it?

I meant the active X plugin, I've already handled the flash player. Couldn't find the plugin with the google search I put in.

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thesnare711 said

I meant the active X plugin

FredMcD said

https://get.adobe.com/flashplayer/otherversions/
Step 1: Select Operating System
Step 2: Select A Version (Firefox, Win IE . . . .)
Note: Other software is offered in the download. <Windows Only>
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FredMcD said

thesnare711 said
I meant the active X plugin

FredMcD said

https://get.adobe.com/flashplayer/otherversions/
Step 1: Select Operating System
Step 2: Select A Version (Firefox, Win IE . . . .)
Note: Other software is offered in the download. <Windows Only>

You mean when I double click the downloaded package/icon, it will let me choose to install the ActiveX plugin?

I hope you're undestanding me that I have already have the latest version of the player I need the plug-in now, I don't know why you're giving me a link to the player.

由 thesnare711 於 修改

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Firefox, and Win IE use different versions of the player. While you may only use one of the browsers, having the other is good in case there is a problem.

thesnare711 said

You mean when I double click the downloaded package/icon, it will let me choose to install the ActiveX plugin?

Correct

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It didn't give me the option to install the plugin, just installed the player again. Here's specifically step by step what I am doing.

1. I click that link 2. Select Windows 7/Vista/XP 3. For the version I select FB 32 for firefox-NPAPI

Once the icon is downloaded onto my desktop I double click it, clink run, it installs it then opens the browser to here

https://get.adobe.com/flashplayer/completion/adm/?exitcode=0&type=install&re=0&appId=506&preinstalled=1

Not sure if you can click that, as you may have to install the player first. At no point does it give me the option to install the plugin.

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Whatever plugin you install, it's the default browser that is opened to the ' ' installed ' ' page.

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FredMcD said

Whatever plugin you install, it's the default browser that is opened to the ' ' installed ' ' page.

Ok, it's the active x plugin I need for firefox, right? I click tools/add on's, the click plug-in's, I don't see one that says active x and don't know where to get it.

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As I said above, use this link: https://get.adobe.com/flashplayer/otherversions/

Select your computer version. Then select what browser version you want.

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For Firefox you need the NPAPI version of Flash. You can check installed plugins via the Add-ons page. "3-bar" menu button or Tools -> Add-ons -> Plugins For more detail see the about:plugins page via the location/address bar.

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FredMcD said

As I said above, use this link: https://get.adobe.com/flashplayer/otherversions/ Select your computer version. Then select what browser version you want.

I've already done that, but I need to install the activeX plugin, I just can't find it anywhere.

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cor-el said

For Firefox you need the NPAPI version of Flash. You can check installed plugins via the Add-ons page. "3-bar" menu button or Tools -> Add-ons -> Plugins For more detail see the about:plugins page via the location/address bar.

Yes, I know the activeX plug-in doesn't show there.

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Follow the instructions you were given and you will get the files you need.

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I don't think you're understanding what I am telling you. Like I have said I have already uninstalled, reinstalled and updated my flash player. I don't know why you keep telling me to do something I have already done. If you could please answer why I'd appreciate it, and what it has to do with getting the plugin installed, under my add-on menu in firefox.

Following your instructions will not help me get the active X plugin, because those links have to do with the player- NOT the plugin. Now I need the Active X plugin.

See this URL? It has it for download, I just can't find it anywhere online to download it. THAT is what I need.

https://itstillworks.com/how-to-manually-install-activex-in-firefox-10425.html