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Firefox crashes even in safe mode and even after clean reinstall

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Firefox WILL NOT OPEN at all--even in Safe Mode--and even after a clean reinstall. Goes directly to Mozilla Crash Reporter. Chrome and Safari working fine. Mac desktop, running 10.12.6

Firefox WILL NOT OPEN at all--even in Safe Mode--and even after a clean reinstall. Goes directly to Mozilla Crash Reporter. Chrome and Safari working fine. Mac desktop, running 10.12.6

被選擇的解決方法

This could be a problem with the fbplugin (Facebook photo uploader) in the "Internet Plug-Ins" folder.

從原來的回覆中察看解決方案 1

額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.76 Safari/537.36

更多資訊

FredMcD
  • Top 10 Contributor
4220 個解決方法 58911 個答案

What's your computer system and Firefox version?


If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

What's your computer system and Firefox version? ------------ If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.

提出問題者

Computer os mentioned in original post. I just downloaded the most recent Mac version. Will check specs on that later.

Computer os mentioned in original post. I just downloaded the most recent Mac version. Will check specs on that later.

提出問題者

I'll likely just scrap Firefox and move to Chrome. Not much reason to hassle with it.

I'll likely just scrap Firefox and move to Chrome. Not much reason to hassle with it.
Tyler Downer
  • Top 25 Contributor
  • Moderator
1528 個解決方法 10652 個答案

Were you able to get the crash report ID's requested above?

Were you able to get the crash report ID's requested above?

提出問題者

No--that path doesn't lead me anywhere. I don't have a "Firefox" folder in my Application Support folder. I do have a "Crash Reporter" folder but there's nothing recent there. All I have otherwise is this, from the Mozilla Crash Reporter:

AdapterDeviceID: 0x6740 AdapterVendorID: 0x1002 BuildID: 20181114214635 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1543433421 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1542465375 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 415 StartupCrash: 0 StartupTime: 1543433415 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181114214635","version":"63.0.3","vendor":"Mozilla","displayVersion":"63.0.3","platformVersion":"63.0.3","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4096,"virtualMaxMB":null,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2700,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Darwin","version":"16.7.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x6740","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"iMac12,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 5:"Gecko_IOThread",6:"Timer",7:"Socket Thread",8:"JS Watchdog",11:"JS Helper",9:"JS Helper",10:"JS Helper",12:"JS Helper",15:"Cache2 I/O",16:"Cookie",18:"GMPThread",19:"Compositor",20:"VRListener",22:"ImgDecoder #1",23:"ImageIO",24:"IPDL Background",27:"DOM Worker",30:"StyleThread#1",29:"StyleThread#0",31:"StyleThread#2",33:"StreamTrans #13",33:"ImageBridgeChild", Throttleable: 1 UptimeTS: 7.06878027 Vendor: Mozilla Version: 63.0.3 useragent_locale: en-US

No--that path doesn't lead me anywhere. I don't have a "Firefox" folder in my Application Support folder. I do have a "Crash Reporter" folder but there's nothing recent there. All I have otherwise is this, from the Mozilla Crash Reporter: AdapterDeviceID: 0x6740 AdapterVendorID: 0x1002 BuildID: 20181114214635 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1543433421 DOMIPCEnabled: 1 EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1542465375 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 415 StartupCrash: 0 StartupTime: 1543433415 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181114214635","version":"63.0.3","vendor":"Mozilla","displayVersion":"63.0.3","platformVersion":"63.0.3","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4096,"virtualMaxMB":null,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2700,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Darwin","version":"16.7.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x6740","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"iMac12,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 5:"Gecko_IOThread",6:"Timer",7:"Socket Thread",8:"JS Watchdog",11:"JS Helper",9:"JS Helper",10:"JS Helper",12:"JS Helper",15:"Cache2 I/O",16:"Cookie",18:"GMPThread",19:"Compositor",20:"VRListener",22:"ImgDecoder #1",23:"ImageIO",24:"IPDL Background",27:"DOM Worker",30:"StyleThread#1",29:"StyleThread#0",31:"StyleThread#2",33:"StreamTrans #13",33:"ImageBridgeChild", Throttleable: 1 UptimeTS: 7.06878027 Vendor: Mozilla Version: 63.0.3 useragent_locale: en-US
cor-el
  • Top 10 Contributor
  • Moderator
17411 個解決方法 157274 個答案

選擇的解決方法

This could be a problem with the fbplugin (Facebook photo uploader) in the "Internet Plug-Ins" folder.

This could be a problem with the fbplugin (Facebook photo uploader) in the "Internet Plug-Ins" folder. *[[/questions/1238157]] Firefox crashes because of the fbplugin plugin

由 cor-el 於 修改

提出問題者

Boom! Removed it and all's well. Weird. And thanks!

Boom! Removed it and all's well. Weird. And thanks!