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Firefox has stopped saving passwords

已張貼

In Settings the box for saving logins and passwords is checked. Still the program refuses to save my passwords.

What can I do? Are other settings disabling the save passwords feature?

//

In Settings the box for saving logins and passwords is checked. Still the program refuses to save my passwords. What can I do? Are other settings disabling the save passwords feature? //

被選擇的解決方法

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額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 31.0 r0

應用程式

  • Firefox 63.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/63.0.1/WINNT/sv-SE/

擴充套件

  • Dark Mode 0.2.8 ({174b2d58-b983-4501-ab4b-07e71203cb43})
  • YouTube Adblock 2.3.1 ({80e9f0be-bd1e-4b69-b079-5f44b2962921})
  • YouTube Downloader 2.9.1 (YouTube.Downloader@2.8)
  • Ghostery – Privacy Ad Blocker 8.2.4 (firefox@ghostery.com) (Inactive)
  • Stealthy 5.2.2 (stealthyextension@gmail.com) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

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  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
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  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 630 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.ae3b5a6552ee)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000c351) EGL_VERSION: 1.4 (ANGLE 2.1.0.ae3b5a6552ee) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_explicit_context
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修改過的偏好設定

其他

  • User JS: 是
  • 輔助功能: 否
McCoy
  • Top 10 Contributor
546 個解決方法 5143 個答案

Hello Stringence,

Would you please take a look at this article and see if anything there applies to your situation :

https://support.mozilla.org/en-US/kb/usernames-and-passwords-are-not-saved

You might for instance be in permanent private browsing mode or have some password manager related software (however your system details don't show any such extension).

Hello Stringence, Would you please take a look at this article and see if anything there applies to your situation : https://support.mozilla.org/en-US/kb/usernames-and-passwords-are-not-saved You might for instance be in permanent private browsing mode or have some password manager related software (however your system details don't show any such extension).

提出問題者

Thanks for Your quick response/suggestion. I had already read through the resource you refer to.

Without changing any settings, making sure box for "Save passwords" is ticked, no "Exceptions" listed, I discovered there's a problem only with Google Gmail. It didn't matter how many times I logged in, cleared cashe, erased cookies, Firefox wouldn't keep the password.

Logging in on Youtube however, Firefox immediately asked to save the password. Then logging into Gmail, Firefox used the saved password, no problems at all.

I can't explain it.

Perhaps you might know what's different between these two sites? It's beyond me.

//

Thanks for Your quick response/suggestion. I had already read through the resource you refer to. Without changing any settings, making sure box for "Save passwords" is ticked, no "Exceptions" listed, I discovered there's a problem only with Google Gmail. It didn't matter how many times I logged in, cleared cashe, erased cookies, Firefox wouldn't keep the password. Logging in on Youtube however, Firefox immediately asked to save the password. Then logging into Gmail, Firefox used the saved password, no problems at all. I can't explain it. Perhaps you might know what's different between these two sites? It's beyond me. //
cor-el
  • Top 10 Contributor
  • Moderator
17571 個解決方法 158915 個答案

There are other things that need attention.

Your System Details list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts. The user.js file will only be present if you or other software has created this file and normally won't be present.

You can check its content with a text editor (right-click: "Open with"; do not double-click). The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can delete the user.js file if you didn't create this file yourself.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

There are other things that need attention. Your System Details list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts. The user.js file will only be present if you or other software has created this file and normally won't be present. You can check its content with a text editor (right-click: "Open with"; do not double-click). The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session. You can delete the user.js file if you didn't create this file yourself. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox
McCoy
  • Top 10 Contributor
546 個解決方法 5143 個答案

Stringence said

I discovered there's a problem only with Google Gmail. It didn't matter how many times I logged in, cleared cache, erased cookies, Firefox wouldn't keep the password.

You say that you erased cookies - that's what you should not do.

Would you do this please : When you're on Gmail click on the 'i' in a circle, next to the padlock at the left side of the address bar. That will take you to "Page Info". Then click on the little black arrow on the dropdown and then on "More Information". Click on the 'Permissions" tab and scroll down to "Set Cookies". Uncheck "Use Default" and check "Allow".

Then close and restart Firefox.

Does that work  ?

''Stringence [[#answer-1169643|said]]'' <blockquote> I discovered there's a problem only with Google Gmail. It didn't matter how many times I logged in, cleared cache, erased cookies, Firefox wouldn't keep the password. </blockquote> You say that you erased cookies - that's what you should not do. Would you do this please : When you're on Gmail click on the 'i' in a circle, next to the padlock at the left side of the address bar. That will take you to "Page Info". Then click on the little black arrow on the dropdown and then on "More Information". Click on the 'Permissions" tab and scroll down to "Set Cookies". Uncheck "Use Default" and check "Allow". Then close and restart Firefox. Does that work ?

提出問題者

No "Page Info" available.

No "Page Info" available.
McCoy
  • Top 10 Contributor
546 個解決方法 5143 個答案

Stringence said

No "Page Info" available.

Your screenshot shows that you are on the Page Info, now all you have to do next is what I said in my previous post :

"Then click on the little black arrow on the dropdown (next to "mail.google.com") and then on "More Information". Click on the 'Permissions" tab and scroll down to "Set Cookies". Uncheck "Use Default" and check "Allow".

Then close and restart Firefox."

''Stringence [[#answer-1169711|said]]'' <blockquote> No "Page Info" available. </blockquote> Your screenshot shows that you are on the Page Info, now all you have to do next is what I said in my previous post : "Then click on the little black arrow on the dropdown (next to "mail.google''.''com") and then on "More Information". Click on the 'Permissions" tab and scroll down to "Set Cookies". Uncheck "Use Default" and check "Allow". Then close and restart Firefox."

提出問題者

Ah, I found it.

No, no change. Youtube remembers, Gmail refuses.

Ah, I found it. No, no change. Youtube remembers, Gmail refuses.
McCoy
  • Top 10 Contributor
546 個解決方法 5143 個答案

Stringence said

No, no change. Youtube remembers, Gmail refuses.

Bummer  ! (must admit that it was a stab in the dark ..... )

I found this :

https://yourbusiness.azcentral.com/firefox-wont-keep-gmail-logged-10327.html

''Stringence [[#answer-1169714|said]]'' <blockquote> No, no change. Youtube remembers, Gmail refuses. </blockquote> Bummer ! (must admit that it was a stab in the dark ..... ) I found this : https://yourbusiness.azcentral.com/firefox-wont-keep-gmail-logged-10327.html

提出問題者

Hail Mary's are Hail Mary's, worth trying, some times they do work.

Got the password saved using Youtube, so problem is partly solved. Now it's just sport finding out why Gmail behaves badly.

For others with the same problem using Gmail, the way around it is - use Youtube! =)

Hail Mary's are Hail Mary's, worth trying, some times they do work. Got the password saved using Youtube, so problem is partly solved. Now it's just sport finding out why Gmail behaves badly. For others with the same problem using Gmail, the way around it is - use Youtube! =)
McCoy
  • Top 10 Contributor
546 個解決方法 5143 個答案

Stringence said

Got the password saved using Youtube

Huh  ??? How  ???

What happens when you try to sign in to your Gmail account "the normal way"  ?

''Stringence [[#answer-1169735|said]]'' <blockquote> Got the password saved using Youtube </blockquote> Huh ??? How ??? What happens when you try to sign in to your Gmail account "the normal way" ?

提出問題者

OK.

1. Delete the Google account login in Settings > Privacy and Security 2. Shut down Firefox 3. Start up Firefox 4. Visit Gmail (or Google Drive, or Google Calendar) 5. Type mailaddress and password 6. Logged in, Firefox does not ask to save the password 7. Log out, and shut down Firefox

8. Start Firefox 9. Visit Youtube 10. Type mailaddress and password 11. Logged in, and Firefox nicely ask to save the password

12. Automatically logged into all Google sites, Gmail etc.

I can't explain it.

//

OK. 1. Delete the Google account login in Settings > Privacy and Security 2. Shut down Firefox 3. Start up Firefox 4. Visit Gmail (or Google Drive, or Google Calendar) 5. Type mailaddress and password 6. Logged in, Firefox does not ask to save the password 7. Log out, and shut down Firefox 8. Start Firefox 9. Visit Youtube 10. Type mailaddress and password 11. Logged in, and Firefox nicely ask to save the password 12. Automatically logged into all Google sites, Gmail etc. I can't explain it. //
McCoy
  • Top 10 Contributor
546 個解決方法 5143 個答案

Stringence said

11. Logged in, and Firefox nicely ask to save the password

And of course you clicked "Save" .....

12. Automatically logged into all Google sites, Gmail etc.

But the next time you want to access your Gmail account you're logged out again  ?

''Stringence [[#answer-1169756|said]]'' <blockquote> 11. Logged in, and Firefox nicely ask to save the password </blockquote> And of course you clicked "Save" ..... <blockquote> 12. Automatically logged into all Google sites, Gmail etc. </blockquote> But the next time you want to access your Gmail account you're logged out again ?

提出問題者

If I just shut down Firefox, starting it up again I'm automatically logged into Gmail.

If I log ut from Gmail, shut down Firefox, I can log into Gmail with the saved account and password.

Firefox never ask to save the account/password when logging into Gmail, Drive or Calendar. Firefox always ask when I log into Youtube (after I've first deleted the saved Google account from Firefox' list)

It's very strange. There must be a difference between these platforms, at the same time as the same account login works for both.

//

If I just shut down Firefox, starting it up again I'm automatically logged into Gmail. If I log ut from Gmail, shut down Firefox, I can log into Gmail with the saved account and password. Firefox never ask to save the account/password when logging into Gmail, Drive or Calendar. Firefox always ask when I log into Youtube (after I've first deleted the saved Google account from Firefox' list) It's very strange. There must be a difference between these platforms, at the same time as the same account login works for both. //
FredMcD
  • Top 10 Contributor
4269 個解決方法 59846 個答案

選擇的解決方法

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * '''Cookies; ''' [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * '''Cache; ''' [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}

提出問題者

Thanks FredMcD, safe mode was a good ideaI

I found the problem. It's a Youtube downloader 2.9.1 add-on that prevents Fox from saving the account/password for the Google platform. Why is probably beyond all of us?

Restarted Fox in safe mode, problem went away - logging into Google, Fox offered to save my password right away.

Tested all my add-ons one by one, Fox offers to save my password when all are activated, except Downloader 2.9.1.

So I created the problem myself, feel silly, my apology. =(

I thank You all so much for Your time and help!

This was really not a security bug, as I believed in the beginning. Let's be mindful of add-ons. Seems they're able to create all sorts of unexpected problems.

//

Thanks FredMcD, safe mode was a good ideaI I found the problem. It's a Youtube downloader 2.9.1 add-on that prevents Fox from saving the account/password for the Google platform. Why is probably beyond all of us? Restarted Fox in safe mode, problem went away - logging into Google, Fox offered to save my password right away. Tested all my add-ons one by one, Fox offers to save my password when all are activated, except Downloader 2.9.1. So I created the problem myself, feel silly, my apology. =( I thank You all so much for Your time and help! This was really not a security bug, as I believed in the beginning. Let's be mindful of add-ons. Seems they're able to create all sorts of unexpected problems. //
McCoy
  • Top 10 Contributor
546 個解決方法 5143 個答案

Well, Stringence, that must be a huge relief.   !

Would you be a dear and mark FredMcD's post as
Chosen Solution  ?

(button to the right of his post)

Thank you in advance  !

Well, Stringence, that must be a huge relief. &nbsp; ! Would you be a dear and mark FredMcD's post as <BR>Chosen Solution ? (button to the right of his post) Thank you in advance !

由 guigs 於 修改

FredMcD
  • Top 10 Contributor
4269 個解決方法 59846 個答案

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.